Return shipping not covered Update: Bruvi did offer to get a discounted shipping label for me, which was about $42 instead of nearly $100, which was nice. I still think the return policy should be more obvious, especially since it's so expensive to ship. But they did help, so I changed my rating. I bought Bruvi as a gift, and the recipient cannot use it. Unfortunately, Bruvi doesn't offer return shipping, so I have to choose whether to return it and pay nearly $100 to ship it back, or I can give it away (or try to sell it for local pickup). I understand they say they can't afford to pay return shipping, but if they aren't going to do that, perhaps they should make buyers aware in an obvious way before taking their money for a $400 machine.

Stand by the product I really liked my Bruvi and the options it provided, but we were having an issue with it and they did everything possible to make sure we were taken care of. It is freaking that a company stands behind their product like this!

Great machine This brewer makes great coffee, has a nice size tank that keeps me from refilling too often, has an app that allows me to brew my morning coffee while I'm getting ready for work... I could go on, but I'll run out of space. It's great!

The unit itself is very nice but Ive had better coffee The unit itself is very nice. The pods taste about the same. I dont like that they dont have many choices and you can only use their pods. There are no decaf samples in the variety pack it comes with so you are forced to buy separate pods that are decaf. You can buy 2 reusable expensive pods if you want to use your own coffee grounds. I find the coffee is not really hot when its done brewing. You can see water go into your cup towards the end of brewing instead of coffee. I am really disappointed and am not sure if I will return the unit. If you return it, you have to pay for shipping which is $40.00-80.00 since it is heavy and is packed in 3 different boxes to protect the unit. I feel Keurig has better coffee and comes out hotter, although Keurig always has issues with their coffeemakers. I know this is a small company that started in Nov 2022 but this is my honest opinion. The bruvi coffeemaker is expensive so make sure you want it before you buy it.

I cleared the clutter on my counter I received a Bruvi brewer as part of a pilot program for testing and I am blown away. Not only for its beauty, but because of the fact it really makes coffee shop quality coffee, espresso, cold brew, etc in one machine. I finally have counter top space because I replaced all the different appliances (electric tea kettle, espresso maker, coffee maker) with Bruvi. Highly recommend.