Poor Customer service Poor Customer service , After Being a customer for over 15 Years we decided to switch suppliers as the deals offered were much better elsewhere. All XLN Tried to do is keep us tied in , even after agreeing to a full cancellation they claimed that we did not cancel the broadband as it was a seperate contract which it clearly was not. In the end it was too much to keep calling them and being passed around for more convincing to keep our contract. I ended up paying for 3 months extra even though the services were never used. Glad to be finally rid of them

Have had a great experience Have had a great experience from a hard working employe ‘Samuel’ he helped me through a difficult process and made this very easy and helped massively towards my buisness and keeping everything running and streamline. Thanks again Great work G

We dealt with Samuel today and he was… We dealt with Samuel today and he was so helpful and made our enquiry very easy. He explained everything clearly and concisely and took the time to make sure we understood the steps of the process. He moved the call along at a great pace without neither rushing us or dragging out the process. Very happy with the call today and the manner in which we were dealt with. Thanks again Samuel for being such a great help, we appreciate it.

Samuel Blake After holding to speak to someone for almost an hour i spoke with Samuel Blake he took on board my complaint spike to a supervisor and gave me the advice i was looking for. Top marks to this representative

Warning: Avoid XLN at All Costs! Absolutely horrendous experience with XLN! It's been four months asking for refund the money they took after canceling their service and still have't receive anything!!! Their customer support was unresponsive throughout the process, leaving me in the dark and extremely frustrated. I strongly recommend looking elsewhere for your service needs. XLN Telecom clearly lacks professionalism and respect for customers.