I don't know what to say I don't know what to say, I think maybe this might be a small company that they're inconsistent. I won't waste my time talking about the food too much, that's really up to your dog to decide and not reflective of the company, they use good ingredients I think, no issues for my dog and she has a sensitive stomach so I think on that front it's ok. As a company though, they have a lot of work to do. the packaging almost makes more work for me, trying to figure out when to take it out of the freezer to give it enough time to defrost because the blocks are so thick and they stick together because they are rubberbanded I can't get them unstuck sometimes without defrosting all of them and then I have to refreeze them, this is very concerning. Genuinely, you guys NEED a better system, take a look at the flat packaging from farmer's dog, that's how I also freeze my fruits and veggies at home, laid as flat as possible in zip loc bags, it's common for people who do a lot of freezing at home. You guys aren't amateurs anymore, and I like your product better than the others, but the packaging is actually physically painful to deal with and not only inconveniencing but when I have to refreeze things I'm concerned about the quality of the food at that point, it's just not fair to the customer or to the pets. Now, the subscription service, there is not nearly enough transparency with pricing, or control over plan activity to the point where I was concerned this was a scam site. I have to cancel my subscription just to take a break and if I don't i'm automatically signed up for weeks worth of food I don't need and sometimes can't afford at the time. Customer service has been extremely unhelpful and I've never been able to speak with a supervisor. Very recently, I moved and wanted to start budgeting for the meal plans, in order to even view the prices I had to click start meal plan, I didn't realize this would automatically activate the subscription and was charged $200 that week, I hadn't even gotten a chance to finish deciding what I wanted or update my profile to reflect my move, now they're in another state and I've spent $200 I really couldn't afford and no one could help me. There need to be more steps that's absolutely insane. I don't even have the option to remove my card information from the profile so now I have to cancel my card and order a new one which feels extreme but I can't risk anymore "accidents" like that in the future. It makes me uncomfortable that I have to be so careful with a company. You want to be able to trust a company that you have a subscription with and Nom Nom is impossible to trust. 0 to 100 for no reason.

My dog's loved the first delivery My dog's loved the first delivery, but hold off. The second delivery my 15 year old retriever refused to eat. The 4 year old the next day refused. Our 10 year old that will eat anything had to finish and we went back to freshpet. Pricing for NOM NOM is much more expensive and portions are misleading. I am sure it is a great product for those switching from kibble to fresh. Did not get the results I was hoping for. UPDATE they clearly are using AI for responses when their replies do not address the issues and are repeated throughout reviews.

Quality is not the same like last year Quality is not the same like last year. Food is mushy, watery with a lot of soggy potatoes. It's a lot like can wet food. My dog used to like the food before because of the chunks of meat and used to pick the potatoes and spit it out. Now it's all mushed like a gunk.

On time and tasty Arrives on time and in the smaller amounts Markie needs. So far prefers the larger bits of the Chicken NOM recipe! The pork seems to granular, but tasty!

My dog loves it! I started my dog on nom nom about a month ago. She gets so excited every time I plate it up, she basically inhales it as soon as I put the plate down.