Review of Joan Nathan cooking class Joan Nathan herself was wonderful. However, the microphones were not properly adjusted for her voice to carry to the back where I was sitting - and I have excellent hearing. I made at least 2 requests for the mikes to be fixed better and nothing was done. Furthermore, the camera operator kept forgetting to focus on the FOOD preparation. I needed to use the screen to watch because of where I was sitting and I often couldn't really see what I needed to. I have taken several cooking courses at SS and this was the most disappointing on a technical and preparation level. Usually, the helpers have everything out - or know where it is - and are tuned in immediately to what the guest chef needs. This was lacking in the Joan Nathan course. These are expensive classes and, even if I am the only one with this kind of review, you should take pains to keep us coming back.

Out of stock. Not very helpful. Both items I ordered were out of stock and I was notified after placing my order. Customer Service was not very helpful. It was a birthday present so I had to rush and find an alternative gift with other company.

Love Southern Season - Online Ordering needs improvement. We ordered a lovely Carolina-based gift basket to be delivered express delivery for nearly $40 extra. Other online stores offer 1-2 day express delivery from the time of order. It was not evident from the beginning (poorly placed messaging on the website) that the express delivery option meant that it would be shipped *after* the basket would be prepared, and this meant not on a Saturday or Sunday. This caused us to need to cancel our order, which was being delivered to a guest staying in a hotel at the time, and need to re-order to be delivered to a new location, albeit later than we wanted to. One other detail: the credit card entry method was outdated and did not work with a business expense card I often use on other online ordering platforms. I had to use a personal card. We love A Southern Season's products, but wish the online ordering system was more up-to-date.

Sent me wrong product -

Need to give more free shipping This is the first time I ordered online. I love your coffee even though it's pricey. But I had trouble with the coupon codes. I tried several times and it wouldn't take it but then the last time it did take but it didn't apply the free shipping. $14 for shipping is a lot.