Sent me wrong product -

Gift basket ordering I have been a long-time customer of Southern Season (since they were in Eastgate) but we moved away from NC 5 years ago due to a job relocation. I like to give Southern Season baskets for special occasions and in the past they had a great selection. For this most recent purchase the basket I wanted to send was out of stock, but I ordered it anyway since there was no rush to have it sent immediately. Customer service called and notified me that the item was out of stock and could not state when it would be available again. Therefore, I replaced the gift basket with another one at a similar price. I also had trouble with the website with my initial purchase, since NO e-mail confirmation was sent. Only after talking to Customer Service, did I receive an e-mail. I also am a Premier card holder and my discount and free shipping was not applied to this order. Overall, the gift basket selection online is limited and using the Premier card online does not work. For the future, I will stick with just purchasing items at the store when I am back in Chapel Hill (once a year). I love Southern Season, but since online purchasing is less satisfactory it makes sense to do only in-store purchases.

Fantastic Culinary Classes The staff at Southern Season's Cooking School do a phenomenal job presenting their own cooking classes, both demo and hands-on, as well as bringing in talented and personable guest chefs. The most recent I attended was Chef Keith Rhodes from Catch Restaurant in Wilmington and have already re-created 2 of the recipes at home. Highly recommend Southern Season and their cooking classes for everyone who delights in good food! The portions are great and I often take some home. Delicious wine pairings help round out the evening of culinary entertainment.

Need to give more free shipping This is the first time I ordered online. I love your coffee even though it's pricey. But I had trouble with the coupon codes. I tried several times and it wouldn't take it but then the last time it did take but it didn't apply the free shipping. $14 for shipping is a lot.

The online ordering system is hopelessly designed and not functional. Your online ordering system is hopelessly designed and not functional. For the 5th year in a row, I tried to spend about $4,000 sending gifts to 20+ people in my address book. I managed to send to 4 and was ejected from your system (not the first time). Upon reentering, I found the orders in "suspense" and was not sure that the transaction was completed for 2 weeks. I gave up and turned to Harry & David