The online ordering system is hopelessly designed and not functional. Your online ordering system is hopelessly designed and not functional. For the 5th year in a row, I tried to spend about $4,000 sending gifts to 20+ people in my address book. I managed to send to 4 and was ejected from your system (not the first time). Upon reentering, I found the orders in "suspense" and was not sure that the transaction was completed for 2 weeks. I gave up and turned to Harry & David

Love Southern Season - Online Ordering needs improvement. We ordered a lovely Carolina-based gift basket to be delivered express delivery for nearly $40 extra. Other online stores offer 1-2 day express delivery from the time of order. It was not evident from the beginning (poorly placed messaging on the website) that the express delivery option meant that it would be shipped *after* the basket would be prepared, and this meant not on a Saturday or Sunday. This caused us to need to cancel our order, which was being delivered to a guest staying in a hotel at the time, and need to re-order to be delivered to a new location, albeit later than we wanted to. One other detail: the credit card entry method was outdated and did not work with a business expense card I often use on other online ordering platforms. I had to use a personal card. We love A Southern Season's products, but wish the online ordering system was more up-to-date.

Southern Season has gone completely downhill. Used to love Southern Season. Unfortunately they have gone completely downhill since bankruptcy. They no longer honor their gift cards and the one class that I have attended since the acquisition was a total disappointment. Advanced gingerbread house decorating was like a young child's holiday themed party. I can believe I paid $50 for it. First, the woman teaching it was not knowledgeable of the subject. She made frosting so runny, it was a challenge to get candy to even stick to the house. They also didn't have enough candy and suggested we go buy more from the store ourselves. For the price of the class, enough candy should have been provided. Not sure I will ever sign up for another class at SS.

Review of Joan Nathan cooking class Joan Nathan herself was wonderful. However, the microphones were not properly adjusted for her voice to carry to the back where I was sitting - and I have excellent hearing. I made at least 2 requests for the mikes to be fixed better and nothing was done. Furthermore, the camera operator kept forgetting to focus on the FOOD preparation. I needed to use the screen to watch because of where I was sitting and I often couldn't really see what I needed to. I have taken several cooking courses at SS and this was the most disappointing on a technical and preparation level. Usually, the helpers have everything out - or know where it is - and are tuned in immediately to what the guest chef needs. This was lacking in the Joan Nathan course. These are expensive classes and, even if I am the only one with this kind of review, you should take pains to keep us coming back.

Southern Seasons test of time Growing up in Durham in the 80's, I made my Saturday ritual trip to Southern Season to shop for coffees and other wonderful treats. I have lived out of state for the past 20 years and I still shop on-line. Items I order are accurate and here in just a couple of days. Southern Season has grown and improved every year. I still stop by to shop and browse the wonderful store when I visit Chapel Hill. A great store with great memories.