Out of stock. Not very helpful. Both items I ordered were out of stock and I was notified after placing my order. Customer Service was not very helpful. It was a birthday present so I had to rush and find an alternative gift with other company.

Sent me wrong product -

The online ordering system is hopelessly designed and not functional. Your online ordering system is hopelessly designed and not functional. For the 5th year in a row, I tried to spend about $4,000 sending gifts to 20+ people in my address book. I managed to send to 4 and was ejected from your system (not the first time). Upon reentering, I found the orders in "suspense" and was not sure that the transaction was completed for 2 weeks. I gave up and turned to Harry & David

Southern Season has gone completely downhill. Used to love Southern Season. Unfortunately they have gone completely downhill since bankruptcy. They no longer honor their gift cards and the one class that I have attended since the acquisition was a total disappointment. Advanced gingerbread house decorating was like a young child's holiday themed party. I can believe I paid $50 for it. First, the woman teaching it was not knowledgeable of the subject. She made frosting so runny, it was a challenge to get candy to even stick to the house. They also didn't have enough candy and suggested we go buy more from the store ourselves. For the price of the class, enough candy should have been provided. Not sure I will ever sign up for another class at SS.

Love Southern Seasons I have loved, and, shopped at Southern Seasons since 1975. The atmosphere was very HAPPY; a delicious surprise on every shelf. I regularly bought wine at Southern Seasons because the Somlier was a huge help with the impressive selection. I have always been pleased with my orders, and, so have the recipients❤️ Now, I have lived in Colorado for many years & nothing compares!!!