Southern Season has gone completely downhill. Used to love Southern Season. Unfortunately they have gone completely downhill since bankruptcy. They no longer honor their gift cards and the one class that I have attended since the acquisition was a total disappointment. Advanced gingerbread house decorating was like a young child's holiday themed party. I can believe I paid $50 for it. First, the woman teaching it was not knowledgeable of the subject. She made frosting so runny, it was a challenge to get candy to even stick to the house. They also didn't have enough candy and suggested we go buy more from the store ourselves. For the price of the class, enough candy should have been provided. Not sure I will ever sign up for another class at SS.

Not enough hands on coming opportunity My 9 year old daughter attended a cooking class this past weekend. The facilities were lovely, and the teachers warm and kind. My daughter was, however, frustrated by the lack of actual cooking she got to do. Would have enjoyed more individual work, rather than making a class dish, which was mostly cooked by the teachers and then divided for all to try.

Love Southern Season - Online Ordering needs improvement. We ordered a lovely Carolina-based gift basket to be delivered express delivery for nearly $40 extra. Other online stores offer 1-2 day express delivery from the time of order. It was not evident from the beginning (poorly placed messaging on the website) that the express delivery option meant that it would be shipped *after* the basket would be prepared, and this meant not on a Saturday or Sunday. This caused us to need to cancel our order, which was being delivered to a guest staying in a hotel at the time, and need to re-order to be delivered to a new location, albeit later than we wanted to. One other detail: the credit card entry method was outdated and did not work with a business expense card I often use on other online ordering platforms. I had to use a personal card. We love A Southern Season's products, but wish the online ordering system was more up-to-date.

Made a southern girl smile. Got this as a present for a southern girl who relocated for love. She misses home, so the first chance we got, we sent her the Heritage basket. She loved it and took pictures of what it looked like. Honestly, was a lot bigger than I expected and was very professionally done (hate it when I order baskets and such and nothing looks like what I ordered). Would highly recommend and will definitely be ordering again.

Need to give more free shipping This is the first time I ordered online. I love your coffee even though it's pricey. But I had trouble with the coupon codes. I tried several times and it wouldn't take it but then the last time it did take but it didn't apply the free shipping. $14 for shipping is a lot.