We like the coffee- we Love the convenience! We like the coffee, our shipment arrives seamlessly without fail and has for almost 2 years. Occasionally I put in an extra order - when guests drink up our coffee supply - those orders always arrive quickly! BRC has done just what I’d hoped! Taken “coffee” off my to do list and kept us supplied without fail. We buy whole bean, grind and brew daily with an espresso machine.

TERRIBLE CUSTOMER SERVICE Product is good however customer service is HORRIBLE - been a customer for years. Had a subscription order sent incorrectly. Upwards to 3 hours to try to get it resolved. Replacement order sent by DHL 7 to 10 day minimum delivery. Can't talk to a supervisor. Can be put on a supervisor call back list to receive a call in about 3 to 4 business days. Wait times on the phone is upwards from 30 minutes to 2 hours when you are 4th in line Online chat when you have 1 ahead of you is 30 minutes ONE OF THE WORSE CUSTOMER SERVICE EXPERIENCES- and this company is supposed to be Veteran owned and service Veterans

Customer Service is horrendous I have had issues with the website every time I have used it in the past three years. I tried to sign up for the coffee club for two days and every time I entered my information I got a message that something went wrong and to try again later. I tried to order as a guest and four times at checkout I noticed that one item was changed to one I didn’t want and my state of residence was changed to a different state. I tried calling today and after being on hold far too long and listening to the damned awful music and annoying announcements I hung up. I called back later to request a call back but that option was not offered that during that call. After a long wait I hung up. I’m never buying their coffee again and I have been drinking it exclusively for the past 3-4 years. I wanted to send an email but I couldn’t find one. There are other veteran coffee makers and I will try those.

Horrid customer service Horrid customer service. Too bad, my son loves this brand and I have been buying it for a while, switching between a few different brews. There was a quality issue, but no matter what I say in my communications, I just get a form reply with no resolution. American company, supposedly formed out of respect, then they get big and no longer care about their customers. This American no longer supports this company. I'll take my business elsewhere and tell everyone I know.

Great coffee! Offers Subscrptions! I've been shopping at the Pigeon Forge store since they opened even though I don't get out that way often. I love the freshly brewed coffee in the cafe there. I just recently became aware of the subscription service and am looking forward to receiving my first order. Thanks so much for the heads up to the staff at BRCC PF!