Horrid customer service Horrid customer service. Too bad, my son loves this brand and I have been buying it for a while, switching between a few different brews. There was a quality issue, but no matter what I say in my communications, I just get a form reply with no resolution. American company, supposedly formed out of respect, then they get big and no longer care about their customers. This American no longer supports this company. I'll take my business elsewhere and tell everyone I know.

Cannot talk to human Love the coffee and for the most part have had a positive experience until I needed to reach out and talk to a human regarding an issue with my account. Hold times longer than an hour with only 14 people in the queue. That’s unacceptable customer service! Do you only have 1 person answering calls? After 5 years it just might be time to move on to a different coffee brand with a customer service department.

Black Rifle Tactisquatch is the first… Black Rifle Tactisquatch is the first coffee I have had in a long time that is good every time and always is the same. They have a loyal subject. I started drinking it 3 months ago. I buy pods for a single cup Kuerig Tim

I have been waiting 3 weeks since I… I have been waiting 3 weeks since I placed my order and it hasn't even shipped yet. I have emailed customer service 3 times and they will not respond. At this point I can't even get a hold of anybody to issue a refund. Worst customer service ever. This is my first order and will be my last also.

Was a great company at one point... Was a member for 3 years and loved the coffee and the company. Unfortunately their customer service has died. They charged me for items but never shipped them. Spent days trying to get thru to customer service to get a refund for the items they never shipped. Never could get a resolution. Finally had to reverse the charges with my credit card company.