Great coffee! Offers Subscrptions! I've been shopping at the Pigeon Forge store since they opened even though I don't get out that way often. I love the freshly brewed coffee in the cafe there. I just recently became aware of the subscription service and am looking forward to receiving my first order. Thanks so much for the heads up to the staff at BRCC PF!

Good Coffee, Poor Customer service :( I have to say, I love the idea of BRCC and I love their coffee. Unfortunately, at every turn I am faced with another frustration or disappointment :( Just to share one instance: I ordered, made a mistake (didn't use my coupon), read their order cancel policy and canceled the order within 3 minutes of the order. I then ordered a second time with the correct codes and later received an email that my 1st order had been processed and my second order 4 minutes later would be the one cancelled. Felt like a cheap shot... that's just one instance... Like I said, just sadly disappointed in the customer service of a company whose mission statement I would really like to support.

Cannot talk to human Love the coffee and for the most part have had a positive experience until I needed to reach out and talk to a human regarding an issue with my account. Hold times longer than an hour with only 14 people in the queue. That’s unacceptable customer service! Do you only have 1 person answering calls? After 5 years it just might be time to move on to a different coffee brand with a customer service department.

Horrid customer service Horrid customer service. Too bad, my son loves this brand and I have been buying it for a while, switching between a few different brews. There was a quality issue, but no matter what I say in my communications, I just get a form reply with no resolution. American company, supposedly formed out of respect, then they get big and no longer care about their customers. This American no longer supports this company. I'll take my business elsewhere and tell everyone I know.

We like the coffee- we Love the convenience! We like the coffee, our shipment arrives seamlessly without fail and has for almost 2 years. Occasionally I put in an extra order - when guests drink up our coffee supply - those orders always arrive quickly! BRC has done just what I’d hoped! Taken “coffee” off my to do list and kept us supplied without fail. We buy whole bean, grind and brew daily with an espresso machine.