Was a great company at one point... Was a member for 3 years and loved the coffee and the company. Unfortunately their customer service has died. They charged me for items but never shipped them. Spent days trying to get thru to customer service to get a refund for the items they never shipped. Never could get a resolution. Finally had to reverse the charges with my credit card company.

Black Rifle Tactisquatch is the first… Black Rifle Tactisquatch is the first coffee I have had in a long time that is good every time and always is the same. They have a loyal subject. I started drinking it 3 months ago. I buy pods for a single cup Kuerig Tim

Absolutely terrible customer service Absolutely terrible customer service. Four weeks and I still have not received my coffee. No response to emails to customer service. The chat bot is a joke and never connects you to a live person. Today I had a line open on hold for 9 1/2 hours and never connected with a live person. The last two hours it kept repeating “18 people in the que”. They are a scam playing off being supporters of veterans. A complete hoax.

Beware of reoccurring subscriptions The coffee is pretty good, but the subscriptions are not! Be aware, you have to keep subscriptions for 90 days, they won't let you cancel online and you can't get anyone to answer the phone! I was going to keep one subscription and cancel one, but because of this I'm stuck for 90 days. I'll cancel everything as soon as I possibly can.

Horrid customer service Horrid customer service. Too bad, my son loves this brand and I have been buying it for a while, switching between a few different brews. There was a quality issue, but no matter what I say in my communications, I just get a form reply with no resolution. American company, supposedly formed out of respect, then they get big and no longer care about their customers. This American no longer supports this company. I'll take my business elsewhere and tell everyone I know.