We like the coffee- we Love the convenience! We like the coffee, our shipment arrives seamlessly without fail and has for almost 2 years. Occasionally I put in an extra order - when guests drink up our coffee supply - those orders always arrive quickly! BRC has done just what I’d hoped! Taken “coffee” off my to do list and kept us supplied without fail. We buy whole bean, grind and brew daily with an espresso machine.

Good Coffee, Poor Customer service :( I have to say, I love the idea of BRCC and I love their coffee. Unfortunately, at every turn I am faced with another frustration or disappointment :( Just to share one instance: I ordered, made a mistake (didn't use my coupon), read their order cancel policy and canceled the order within 3 minutes of the order. I then ordered a second time with the correct codes and later received an email that my 1st order had been processed and my second order 4 minutes later would be the one cancelled. Felt like a cheap shot... that's just one instance... Like I said, just sadly disappointed in the customer service of a company whose mission statement I would really like to support.

Terrible customer service Terrible customer service. Order placed and paid using PayPal. I received payment receipt and order confirmation, however after a few days the order status changed to "not paid" on their website. No responses from their customer service after multiple attempts at contacting them. They didn't even respond to the Paypal dispute. Used to be good, but now essentially scammers cashing in on veterans as a marketing ploy.

Horrid customer service Horrid customer service. Too bad, my son loves this brand and I have been buying it for a while, switching between a few different brews. There was a quality issue, but no matter what I say in my communications, I just get a form reply with no resolution. American company, supposedly formed out of respect, then they get big and no longer care about their customers. This American no longer supports this company. I'll take my business elsewhere and tell everyone I know.

Was a great company at one point... Was a member for 3 years and loved the coffee and the company. Unfortunately their customer service has died. They charged me for items but never shipped them. Spent days trying to get thru to customer service to get a refund for the items they never shipped. Never could get a resolution. Finally had to reverse the charges with my credit card company.