Great product but terrible subscription requirement to acess bells and whistles! The product is great. Well built, and sturdy. But.... after spending $400 on the pods and having limited programs to chose from and asking me to sign up for a year membership to access the bells and whistles like being able to build my own program or editing the limited ones I am able to choose from is a kick in the pants! I would like the ability to edit or modify or build my own without having to pay for an additional subscription. At least or at a bear minimum allow users to edit the limited FREE programs !!! :(

Very quick to respond and take care of… Very quick to respond and take care of a billing question. They easily resolved a discrepancy that was my fault, and corrected the issue. Thank you!

My POD charging point was damaged and… My POD charging point was damaged and costumer service promptly helped me by sending me a replacement POD in less 24h. Costumer services was OUTSTANDING.

Got the help I needed--LOVE my Blazepods! Initially, I wrote a bad review because the customer service was not up to par (after such an expensive purchase too), but I am here to say Blazepod reps reached out to me immediately and were genuinely interested in my success with Blazepod. I work with people who have Parkinson's Disease (and other neurodegenerative diseases) and these are great for assessments and other fun activities too! But I didn't know how to use them and needed help--Brian contacted me and spent time teaching me to navigate this system. He was so helpful and so patient and I am so much happier now with my purchase. Having had these for a while and now understanding them better, I wish I'd understood the "packages" they sold better prior to purchasing it. I got the "physical therapy" package and now have a couple accessories that are still NIB and I'll never use them--wish I could trade them in for a few more pods and the bases themselves. I'm also not a fan of the $10/month app I have to pay for--maybe one day they'll lower that cost? But overall, I still love them and they're a useful tool for my group and I'm a BIG FAN of their customer service now--they came through and delivered just what I needed to use these like I wanted.

As a Physical Therapy Clinic Owner in a… As a Physical Therapy Clinic Owner in a sports performance setting, these have been an amazing add to our tools for patient care. Already impressed by the ease of use and adaptability to all patient populations. Highly recommend these for any practice.