The honeymoon is over We like Fresh N Lean meals, however, their programmers and customer service are so ineffective and untrained, that we will probably stop using the company. It takes an extremely long time to reach anyone, and then you just get a lot of "I'm sorry" and repeated assertions that you made a mistake and there is nothing they can do about it. Emails to customer service get no response at all, and one to the owner and CEO was blocked. I guess she doesn't want to know what her customers think. Twice in a row now, I have chosen the meals on their website and got confirmation, only to have one to two meals that I specifically did not want chosen for me. I just got off the phone with yet a second customer service person who also proceeded to repeatedly tell me that I did not place the order I did (and have proof of), so I will be sent a Chef selection. This one also asserted that even though the order is only due to ship a week from now, and even though the email I received a few hours ago informed me that I could call for changes, there was nothing she could do about it except cancel the whole order, nor was there a supervisor or anyone else available. The main purpose of using such a service, is to make life easier, not more complicated and aggravating.

High quality food & service Almost 3 months on the plan and, we are impressed with the food quality as well as the high packaging standards. No delays. Sometimes you may not get what you exactly picked:) but the customer service is very responsive and helpful. Overall highly recommended!

The food is healthy and tastes great The food is healthy and tastes great! The selection is very good now and constantly improving as well. Delivery is reliable and packaged well. Very pleased!

Much Improved! I want to congratulate you on much improvement on meals taste since I started with Fresh n Lean 2 years ago. They are now very good and I actually look forward to eating them now. That was not always the case in the past. Please keep up the good work. You have a good thing going. Thanks!

Hreat overall and I get the meals I… Hreat overall and I get the meals I selected and on time. However if go out of town and try to cancel fir that time, I het a notice saying meals are on there way and I'm charged for it. Need an easier way to cancel meals.