Concession trailer exhaust hood Ordered an exhaust hood for my concession trailer, appears to be made with excellent craftsmanship, was packaged well and delivered with no damage. I was missing the grease cup that was supposed to come with it so called customer service. The gentleman I spoke to was very friendly and polite and said they would ship the missing cup right away. Thank you so much! I look forward to doing business with you again when I am ready to order some more equipment!

delivery Difficulties We paid an additional shipping fee in order to have the shipper schedule a specific time for the delivery. Well, the truck just arrives with no warning. This was a large item that we had to leave it in our unsecured driveway for half a day until we could get personnel to move it in our building. Driver acted as if he knew nothing about it.

Great experience! Honestly I have no problems with my purchase with USA Equipment Direct, that being said I would have liked a little better communication about a shipping date. I'm not in a hurry but being the type A personality I am I would like to have had an estimated date. As it turns out my partner tells me my purchase will arrive tomorrow. I did list my mobile number as well as my shop number but only my shop was called so I could not arrange to have someone available for a quicker delivery. Next time and I would not hesitate to shop there as I expand Ill only list my mobile number. But I am 100% satisfied.

Excellent Service Excellent Service. A gentleman by the name of Greg called me within 10 minutes of ordering my SS sink. Very professional and helpful. He set me up with a good Faucet and upgrade to SS legs. Just a pleasant man to do business with. Ordered on a Wednesday evening and had it at 10:00 on the following Monday morning. I am a very satisfied customer. Thanks Greg, you made this purchase very simple and the SS Sink, and Faucet looks of Good Quality.

Ordering was a breeze Ordering was a breeze. The only reason I gave a 4 star rating is because I could not find any of the shipping information on the site. It takes a while to process the order as well, and it would be nice to have that information as soon as possible to schedule installations.