delivery Difficulties We paid an additional shipping fee in order to have the shipper schedule a specific time for the delivery. Well, the truck just arrives with no warning. This was a large item that we had to leave it in our unsecured driveway for half a day until we could get personnel to move it in our building. Driver acted as if he knew nothing about it.

Super-responsive and Trustworthy Service I ordered a product. When it arrived, a portion of it was broken. I called and left a message asking if they could send a replacement for that specific broken part and offered to return the defective part. They called back the next morning, got the information, and a whole replacement arrived within two days. Very courteous and prompt. I will definitely order from them again!

Excellent to deal with and outsanding service at very affordable prices Excellent to deal with and outsanding prices. My local kitchen supply company would have been almost $200 more for a similar product.. My shipment was tracked daily from the time it left the factory, so I knew when it was to arrive. Quality is good and assembly was easy.

I ordered a Cheese Melter 2/5/2020 so I… I ordered a Cheese Melter 2/5/2020 so I would have it by Valentines Day Weekend. I've called several times and I still don't' even have a tracking number. I own three restaurants and an event Center and this was the first and also the last time I will ever purchase anything from your company.

Great experience! Honestly I have no problems with my purchase with USA Equipment Direct, that being said I would have liked a little better communication about a shipping date. I'm not in a hurry but being the type A personality I am I would like to have had an estimated date. As it turns out my partner tells me my purchase will arrive tomorrow. I did list my mobile number as well as my shop number but only my shop was called so I could not arrange to have someone available for a quicker delivery. Next time and I would not hesitate to shop there as I expand Ill only list my mobile number. But I am 100% satisfied.