murray
GBdelivery Difficulties We paid an additional shipping fee in order to have the shipper schedule a specific time for the delivery. Well, the truck just arrives with no warning. This was a large item that we had to leave it in our unsecured driveway for half a day until we could get personnel to move it in our building. Driver acted as if he knew nothing about it.
Barbara
GBI was extremely happy with this… I was extremely happy with this purchase. The product was exactly as described, and will work for the application it will be needed for. I spoke to a representative and he was extremely helpful. Definitely would recommend this company.
Pine St Inn Group
GBExcellent Excellent, Delivery was fast and very efficent. Driver went up and beyond. We may purchase another stove in the summer if all goes well
Barbara
GBQuick response and good suggestion The item I ordered was no longer in stock and USA called me within a couple of days to suggest and alternative which is actually a better choice! Hasn't been delivered yet, but appreciate their quick attention to the matter.
bskyers
GBSuper-responsive and Trustworthy Service I ordered a product. When it arrived, a portion of it was broken. I called and left a message asking if they could send a replacement for that specific broken part and offered to return the defective part. They called back the next morning, got the information, and a whole replacement arrived within two days. Very courteous and prompt. I will definitely order from them again!