Mac
GB50/50 Service Some times shipping is fast and sometimes shipping is slow it’s truly 50/50. What I don’t think is very good however each time I’ve called about those 50/50 orders is customer service. Each time, everyone is rude, no call back and never anything solved. Basically just waited 1 month for 9 parts because 1 was out of stock. Makes no sense. Customer service should ship partially completed and back order 1 item. So expect 50/50 results with ordering.
customer
GBI left a message I left a message for an order, and it never received a reply. When we called during business hours, we got solid service. My business and I assume many others, don’t operate in a 9 to 5 framework. Work needs to be done to make our service experience after normal hours, at the same level.
Churchs Chicken
GBFast delivery My order was super fast delivery, I order today next day i have my stuff.
Darnell
GBFirst class service. My distributor Michelle is the best she provides excellent customer service and helps with every need the company haves. The responds time is amazing and she confirm every order and eta accurately. I'm very thankful to have her as my distributor. She's extremely professional and a pleasure to know .I appreciate her helpfulness and grateful I've had the opportunity to work with her for many years. She's a Diamond.
Sally
GBDoug has been my hero from when he was… Doug has been my hero from when he was with DSI yet. He always gives me the time to explain parts to me and goes above to find what I need in a very timely fashion. I can always count on FMP getting my parts to me most of the time by the next day. They're shipping dept is awesome. Also a shout out to Mary who has also helped me on the chat and before chat many times.