Luciana Brosnick
GBCRS answer just to send you to IRobot! :( The company doesn’t have enough people to give the property customer service. They have a phone number which is a mission to find out, then when you call they direct you to the irobot. They avoid talking to you on the phone, they want you to resolve your own problems by all the articles and instructions they send over ibot. Horrible customer services, actually there’s no services. Just a machine charging you fees. :(
Raymond Mustelier
GBHorrible company that won’t take… Horrible company that won’t take accountability for their undertrained staff. I used bill.com many times with zero issues until one of their support staff completely ruined my account. They had me create duplicate accounts and cancel payments that already went through and resend. I would have done none of that if I wasn’t guided by support to do so. The result my payments didn’t go through and I wasted 30 hours on the phone over multiple days where they assured me everything would be fixed. Then abruptly closed my account with zero explanation. Don’t trust Bill.com they are for making money and don’t care about small business. I’ve never had an issue them magically it’s closed right after support told me to cancel and resubmit payment. Good luck getting support nobody there knows anything and just make things worse. They lost a lifetime customer!
David Nobles
GBEasy to use and set up. Separation of duties is incredibly easy. Great software! Bill.com has been incredibly helpful in getting our payables out with no fuss. We were able to set users who can enter, approve, and pay bills. It's one of the easiest pieces of finance software I've ever used. Integration with QuickBooks and NetSuite were painless as well.
Kesar Long
GBI fully transitioned to using Bill.com… I fully transitioned to using Bill.com for managing my company's finances, and I have to say I am thoroughly impressed. The platform is extremely user-friendly and easy to navigate, making it simple for me to send invoices and receive payments in a timely manner. I appreciate the various features, such as automated workflows and integrations with other software, which have made my life much easier. Overall, I highly recommend Bill.com for any business looking to streamline their financial management processes.
Elaine
GBI needed to add a paycheck to Payroll History… I needed to add a paycheck in Payroll History. I looked to the community and did not have access like it stated, so I put a callback in. The associate was very knowledgeable, knew what they were doing, never a hiccup in completing what I needed. That said, I won't know the end result until they download what we did. However, the experience was very positive!