Easy to use and set up. Separation of duties is incredibly easy. Great software! Bill.com has been incredibly helpful in getting our payables out with no fuss. We were able to set users who can enter, approve, and pay bills. It's one of the easiest pieces of finance software I've ever used. Integration with QuickBooks and NetSuite were painless as well.

Bill.com and QuickBooks Desktop to be honest i was not a huge fan a year back from now , however moving forward with the updates that have been made and the ease of getting around has been a lot easier. i will say the one downfall i do have is when we have to sync with QuickBooks desktop individually with the 7 different companies that we have. Currently the system does not allow auto syncing and you can only be in one QuickBooks file while the syncing process is going on.

AVOID BILL.COM at all costs! Holding my hard-earned money hostage! I wish I could give Bill.com -5 stars for the frustrating experience I've had. Despite providing SEO services to a company that uses Bill.com for invoicing and payment, I'm still waiting for my payment since July 2023! The issues started when I lost access to my phone number, which was linked to my Bill.com account. I tried to update my phone number, but received an ambiguous error message. I then followed their verification process, submitting identification documents, but still couldn't access my account. The online chat support was unhelpful, and email exchanges were circular, with them repeatedly asking me to fill out forms I'd already completed. When I called their support, I was met with rudeness and unhelpfulness. They claimed they couldn't assist me, despite being the same phone number listed on their website. I was even hung up on! I've read numerous negative reviews on Trustpilot and other sites, with Bill.com's responses apologizing for difficulties but offering no resolution. They claim to provide contact information through Trustpilot, but I've received nothing. The latest email from them asked for bank statements, which I can't provide since I didn't set up or connect a bank account with Bill.com They're holding my hard-earned money hostage, and I've provided ample proof of ownership. Bill.com's responses on Trustpilot look good on paper, but the truth is, you're experts in 'offering no resolution' for I've been in communication with you since 04/17/24. WARNING: Avoid Bill.com at all costs! If a client insists on using them, tell them you can't. It's not worth the headache. I agree with Tom Jonesse's review 100%. My next steps are to take further action, including filing a complaint with the state of PA and a lawsuit for mental and financial distress, unless my issue is resolved. DON'T HOLD MY MONEY, I WORKED VERY HARD FOR, HOSTAGE!!!!

Not great for cross border business (US / Canada) I'm a consultant (incorporated) in Canada and did not have issues with Bill.com until recently. Historically, payments from customers come through to my Canadian based USD account directly via Cambridge Mercantile. I never had to log in to Bill.com and did not run into any problems. Recently, Bill.com updated their systems for rightful compliance reasons and I have no issues with that. Unfortunately, BILL.com could NOT imagine a scenario where a Canadian Corporation could bill a US customer in US dollars. I can no longer be paid quickly and easily in US dollars as per my contract with a US customer. The 2 solutions for this particular scenario that Bill.com provided were: 1. My US customer would have to manually enter the USD wire details in Bill.com each month (I would not need to create a Bill.com account) >>> My customer does NOT want to do this manual work. 2. I would have to almost use Bill.com as a ‘bank’: a. My customer pays Bill.com in USD for my invoices b. I have to use ‘withdraw’ funds from Bill.com to move payments to my bank account AND pay for the fx fees if changing currencies + Bill.com fees + my own bank's fee to transfer amounts from Bill.com...>>> I do NOT want to do this. I will say, when I reached out to Bill.com, their support was kind and responsive. Ultimately Bill.com for Canadians who bill in USD is not a great solution at this time.

I needed to add a paycheck to Payroll History… I needed to add a paycheck in Payroll History. I looked to the community and did not have access like it stated, so I put a callback in. The associate was very knowledgeable, knew what they were doing, never a hiccup in completing what I needed. That said, I won't know the end result until they download what we did. However, the experience was very positive!