Not great for cross border business (US / Canada) I'm a consultant (incorporated) in Canada and did not have issues with Bill.com until recently. Historically, payments from customers come through to my Canadian based USD account directly via Cambridge Mercantile. I never had to log in to Bill.com and did not run into any problems. Recently, Bill.com updated their systems for rightful compliance reasons and I have no issues with that. Unfortunately, BILL.com could NOT imagine a scenario where a Canadian Corporation could bill a US customer in US dollars. I can no longer be paid quickly and easily in US dollars as per my contract with a US customer. The 2 solutions for this particular scenario that Bill.com provided were: 1. My US customer would have to manually enter the USD wire details in Bill.com each month (I would not need to create a Bill.com account) >>> My customer does NOT want to do this manual work. 2. I would have to almost use Bill.com as a ‘bank’: a. My customer pays Bill.com in USD for my invoices b. I have to use ‘withdraw’ funds from Bill.com to move payments to my bank account AND pay for the fx fees if changing currencies + Bill.com fees + my own bank's fee to transfer amounts from Bill.com...>>> I do NOT want to do this. I will say, when I reached out to Bill.com, their support was kind and responsive. Ultimately Bill.com for Canadians who bill in USD is not a great solution at this time.

CRS answer just to send you to IRobot! :( The company doesn’t have enough people to give the property customer service. They have a phone number which is a mission to find out, then when you call they direct you to the irobot. They avoid talking to you on the phone, they want you to resolve your own problems by all the articles and instructions they send over ibot. Horrible customer services, actually there’s no services. Just a machine charging you fees. :(

Game-Changer for Business Finances: My Honest Take on Bill.com Bill.com has been a game-changer for our business's financial management! It's super user-friendly. Paying bills is now as easy as a few clicks. The security features give us peace of mind that our money and information are safe. Plus, being able to track payments in real time helps keep everyone on the same page. The only heads-up I'd give is to small businesses to check out the pricing first, as it might feel a bit steep depending on your transaction volume. And there's a bit of a learning curve to customize it just right for your needs. But overall, Bill.com has made our financial processes much smoother and more efficient. Highly recommend!

I needed to add a paycheck to Payroll History… I needed to add a paycheck in Payroll History. I looked to the community and did not have access like it stated, so I put a callback in. The associate was very knowledgeable, knew what they were doing, never a hiccup in completing what I needed. That said, I won't know the end result until they download what we did. However, the experience was very positive!

Easy to use and set up. Separation of duties is incredibly easy. Great software! Bill.com has been incredibly helpful in getting our payables out with no fuss. We were able to set users who can enter, approve, and pay bills. It's one of the easiest pieces of finance software I've ever used. Integration with QuickBooks and NetSuite were painless as well.