If I could give them a ZERO I would If I could give them a ZERO I would! My husband’s company uses this POS company to get his paycheck deposited each week. They did not deposit his paycheck this past Friday night 4/19/24 at 10:30 pm like they normally do! Because of this we have bounced checks and payments that didn’t go through!! My husband called them this morning 4/22/24 to get an explanation for why they didn’t deposit his money. Their excuse was it was their fault and they basically told him to get lost! He will get his money tonight instead of fixing the problem ASAP!! What the F*** kind of business is this??!! If they would fix the problem by depositing HIS money right away then we could fix our checking account!! Shame on you BILL.COM!!!

BILL.com is the future. Bill.com provides the technology to streamline accounts payable and have all invoice history at your finger tips. Everything stays organized and easy to locate. Not to mention it keeps me from having to issue checks myself anymore!

Open issues The billing system has made a lot of features addition over the period which has made it easy to use. The interface is user friendly and easy to understand. But we have also seen an increase in the prices over the timeline. Also, we still face issue with vendor payments where multiple currencies are involved. I would love to have this feature. It also has some issues with syncing inventory based purchase orders hence the bill relating to the same need to be created in the ERP system and then synced to Bill.com. The feature relating to virtual cards which can be deactivated only when we contact support is another issue.

The AP side is phenomenal The AP side is phenomenal. The AR side needs work. There needs to be an approval workflow just like they offer for AP. And, there should be a way for BILL to process receivables (specifically wires) for international vendors. To the best of my knowledge, the only option is an ACH which only applies to customers with US bank accounts or receive a payment as a credit card transaction.

Bill.com and QuickBooks Desktop to be honest i was not a huge fan a year back from now , however moving forward with the updates that have been made and the ease of getting around has been a lot easier. i will say the one downfall i do have is when we have to sync with QuickBooks desktop individually with the 7 different companies that we have. Currently the system does not allow auto syncing and you can only be in one QuickBooks file while the syncing process is going on.