Luciana Brosnick
GBCRS answer just to send you to IRobot! :( The company doesn’t have enough people to give the property customer service. They have a phone number which is a mission to find out, then when you call they direct you to the irobot. They avoid talking to you on the phone, they want you to resolve your own problems by all the articles and instructions they send over ibot. Horrible customer services, actually there’s no services. Just a machine charging you fees. :(
Shaleena
GBThe AP side is phenomenal The AP side is phenomenal. The AR side needs work. There needs to be an approval workflow just like they offer for AP. And, there should be a way for BILL to process receivables (specifically wires) for international vendors. To the best of my knowledge, the only option is an ACH which only applies to customers with US bank accounts or receive a payment as a credit card transaction.
Chelsea Marino
GBAs a freelancer... As a freelancer, invoicing clients on bill.com has been a simple, intuitive, and streamlined process. It keeps all of my bills neatly organized without me having to maintain them myself, especially thanks to their status updates feature that lets me keep track of receivables. I would otherwise miss out on payments if I didn't have that to look back on. Having an email paper trail has also been useful
Elaine
GBI needed to add a paycheck to Payroll History… I needed to add a paycheck in Payroll History. I looked to the community and did not have access like it stated, so I put a callback in. The associate was very knowledgeable, knew what they were doing, never a hiccup in completing what I needed. That said, I won't know the end result until they download what we did. However, the experience was very positive!
Billy Hoffer
GBBill.com and QuickBooks Desktop to be honest i was not a huge fan a year back from now , however moving forward with the updates that have been made and the ease of getting around has been a lot easier. i will say the one downfall i do have is when we have to sync with QuickBooks desktop individually with the 7 different companies that we have. Currently the system does not allow auto syncing and you can only be in one QuickBooks file while the syncing process is going on.