Streamline your pay in/ pay out… Streamline your pay in/ pay out process. Save time with great dashboards and emails reminding you of what's coming in and going out. Send invoices and payments directly to your vendors and customers with ease. And, link all of this to your financial software with direct integration. What's not to love about Bill.com?!

Bill.com and QuickBooks Desktop to be honest i was not a huge fan a year back from now , however moving forward with the updates that have been made and the ease of getting around has been a lot easier. i will say the one downfall i do have is when we have to sync with QuickBooks desktop individually with the 7 different companies that we have. Currently the system does not allow auto syncing and you can only be in one QuickBooks file while the syncing process is going on.

I needed to add a paycheck to Payroll History… I needed to add a paycheck in Payroll History. I looked to the community and did not have access like it stated, so I put a callback in. The associate was very knowledgeable, knew what they were doing, never a hiccup in completing what I needed. That said, I won't know the end result until they download what we did. However, the experience was very positive!

Open issues The billing system has made a lot of features addition over the period which has made it easy to use. The interface is user friendly and easy to understand. But we have also seen an increase in the prices over the timeline. Also, we still face issue with vendor payments where multiple currencies are involved. I would love to have this feature. It also has some issues with syncing inventory based purchase orders hence the bill relating to the same need to be created in the ERP system and then synced to Bill.com. The feature relating to virtual cards which can be deactivated only when we contact support is another issue.

Horrible company that won’t take… Horrible company that won’t take accountability for their undertrained staff. I used bill.com many times with zero issues until one of their support staff completely ruined my account. They had me create duplicate accounts and cancel payments that already went through and resend. I would have done none of that if I wasn’t guided by support to do so. The result my payments didn’t go through and I wasted 30 hours on the phone over multiple days where they assured me everything would be fixed. Then abruptly closed my account with zero explanation. Don’t trust Bill.com they are for making money and don’t care about small business. I’ve never had an issue them magically it’s closed right after support told me to cancel and resubmit payment. Good luck getting support nobody there knows anything and just make things worse. They lost a lifetime customer!