Great customer service Great customer service. Food is decent, usually tasty, but menu repeats quite a bit. Sometimes drivers forget the gate key but generally this is a good service for those who can afford prepared meals. It is more costly than eating out but yo pay for the convenience.

Disappointed Honestly, I've been pretty disappointed. I've done a lot of meal delivery services and this is one of the most expensive ones. The menus are pretty boring, inconsistent and repetitive. I chose this one because you advertise with a James Beard award winning chef. However, I've had multiple days of meatballs, multiple days of omelets, one day was just a bunless hamburger and the same desserts every week! I would rather just have a couple nice cookies or a simple cake than that same dessert again. There was also an acai bowl that was gloopy with soggy granola and entirely unappetizing. The problem is these are things I can make myself. I'm paying money to get "innovative" recipes, which I haven't really seen...or at least a little variety would be nice. I say the meals are inconsistent in that some days, they are super light and healthy and other days, they are so heavy and filling (like meatballs and a huge piece of eggplant parmigiana) that it's confusing. There was also a day that the dessert was not delivered, but it was refunded quickly and easily, so kudos to customer service. I will say for the most part that the proteins are cooked well and well seasoned, but everything is just honestly boring and it is disappointing to spend $60 a day and throw away most of what I get.

Crateful is the best of the bunch I've tried almost all of the prepared meal delivery services in Los Angeles, and Crateful is the best. The food is consistently excellent and you can tell that the menu has been created by a really talented chef. I love having all my meals delivered every day, it saves me so much time and stress so I can be more productive during the day.

Food started out amazing Food started out amazing, but got more bland and less appealing over time... I have actually experienced this with many meal services. I also had some trouble having my dietary needs followed, although they did eventually fix the problem and they always offered free meals for their mistakes. I noticed the food quality dropped with the company went public. I have decided to switch meal providers.

Won't be purchasing again I tried this service for a week and received several dishes with an allergen that I had specified that I have an anaphylactic reaction to. When I later gave this feedback in a survey, I was made to feel like it was my fault that I didn't give immediate feedback. Wow, the customer service really is poor.