Great customer service Great customer service. Food is decent, usually tasty, but menu repeats quite a bit. Sometimes drivers forget the gate key but generally this is a good service for those who can afford prepared meals. It is more costly than eating out but yo pay for the convenience.

Convenient, tasty, and FREE delivery! I’ve tried a few different ready-made meal delivery services, and my boyfriend and I really like Crateful. The only reason I gave it 4 stars is because the restrictions aren’t followed sometimes, but overall it’s a great service.

Not the best esp. for vegan options Honestly, not the best but not the worst. Their delivery system and communication is on point but their food was lacking. It may be because I had a vegan menu and they don't know how to make vegan food that is on par with the non vegan food but still that is not really an excuse... most of the meals I had a hard time being any bit excited about. Long story short, if you're looking for a vegan option, even this pretty expensive option was sub par. I stopped my subscription after the first 3 weeks.

Won't be purchasing again I tried this service for a week and received several dishes with an allergen that I had specified that I have an anaphylactic reaction to. When I later gave this feedback in a survey, I was made to feel like it was my fault that I didn't give immediate feedback. Wow, the customer service really is poor.

I thought the food was mostly good... I thought the food was mostly good and had a nice presentation, but that the overall experience was lacking a personal touch and customer appreciation, right down to the confirmation email. Some of the meals seemed extra oily and soggy (dinners in particular). I tested it out for a few days and decided to go with another chef for my next meal delivery.