Great customer service Great customer service. Food is decent, usually tasty, but menu repeats quite a bit. Sometimes drivers forget the gate key but generally this is a good service for those who can afford prepared meals. It is more costly than eating out but yo pay for the convenience.

I tried five different meal services… I tried five different meal services over the course of a year until I finally found crateful. Quality, concept and service! They have an amazing catering service which is amazing for parties!!

Won't be purchasing again I tried this service for a week and received several dishes with an allergen that I had specified that I have an anaphylactic reaction to. When I later gave this feedback in a survey, I was made to feel like it was my fault that I didn't give immediate feedback. Wow, the customer service really is poor.

Most meals are wonderful Most meals are wonderful, but about 10% or so are a bit haphazardly thrown together, not as fresh, or not very tasty. I would love to get more fresh vegetables like broccoli and spinach more often. I don't care for zucchini or bok choy and seem to get that quite often. I enjoy the salads and would like them, and more fresh greens, more often. Thank you!

The first two meals arrived safely last … The first two meals arrived safely last night. Looked good, although the portion sizes were a bit smaller than anticipated -- likely due to the fact that they were cooked meals vs. salads. It would be good for at least dinner to have a hot meal with a larger side salad of fresh mixed vegetables. Perhaps one of the future meals will include this option. The lunch tasted fine, not great, but the rice was a bit too hard (undercooked). The vegetables were wilted, even before I re-heated them. Dinner looks much better. Hoping things improve over the coming days, as this was a very expensive $500+ purchase of a ten-day service. The first ten days will dictate if I ever consider purchasing future long-term meal delivery packages.