Completely incompetent support Very slow on support issues. Have 4 restaurants and have been with toast for 4+ years. Support has been slow but this time it is hurting our business. When they went to do a recent 3rd party integration, they disconnected one of our existing suppliers. It was down for 3 weeks despite numerous calls, chats and support tickets for help. Cost us thousands in lost sales. The same thing just happened again with another integration. They were trying to connect DoorDash and somehow disconnected GrubHub. Not only does our DoorDash not work, we have GrubHub drivers showing up for orders that have never come through the POS. Was working fine until they went to integrate our DoorDash. We have called, asked for supervisors, texted our sales person… still waiting. Have another 6 days of lost GrubHub sales and no solution. We have had 2 other POS systems that cost less and had better support. We have been billed for this integration for 3 months even though they never get them working and we lose money in sales. I see toast commented they would reach out. I put all my contact info in. If you could reach out soon it would be helpful. Was transferred to 3 people yesterday and was told I would get a call back yesterday. We have been told this many times and no one calls.

Toast is using my phone # for testing I keep getting text messages from Toast for phantom orders placed at a restaurant that is not in business/does not have a phone number. I called Toast, assuming my number was being used as a testing number to get them to stop sending me messages/using my phone number for testing but they were apparently unable to find anything out about the restaurant or their transactions being run at that restaurant. Please stop spamming my phone!

I was a user for almost 5 years and had… I was a user for almost 5 years and had the worst customer service experience ever all the time , non responsive salesman and supervisors . Constant banking issues and billing issues over charging for services we never asked for or discussion with.. and they never had the software solution just the marketing solution the software solution was not easy to operate in the beginning training was minimal at best ..

I have had problems with receiving a receipt from Toast I have had problems with receiving a restaurant receipt from Toast. After placing a payment using a QR code from Toast their app informed me that it emailed a receipt to me. It does not identify the email address used for the receipt. I never provided an email address to Toast. Their customer service is completely lame and told me to contact the merchant instead of taking the time to research my issue. They were unable to provide me access to their next tier of support that might have been able to answer my concerns. Very poor customer service.

24/7 Customer Support us UNTRUE 24/7 Customer Support us UNTRUE! System glitch charging customers twice, leaving us to explain the mess. Other than being portable Toast is only slightly better than our old PC America. Try fighting for your clients when a chargeback is presented. Provided video proof of client eating/drinking, swiping card, and adding a tip, only to get a chargeback.