Completely incompetent support Very slow on support issues. Have 4 restaurants and have been with toast for 4+ years. Support has been slow but this time it is hurting our business. When they went to do a recent 3rd party integration, they disconnected one of our existing suppliers. It was down for 3 weeks despite numerous calls, chats and support tickets for help. Cost us thousands in lost sales. The same thing just happened again with another integration. They were trying to connect DoorDash and somehow disconnected GrubHub. Not only does our DoorDash not work, we have GrubHub drivers showing up for orders that have never come through the POS. Was working fine until they went to integrate our DoorDash. We have called, asked for supervisors, texted our sales person… still waiting. Have another 6 days of lost GrubHub sales and no solution. We have had 2 other POS systems that cost less and had better support. We have been billed for this integration for 3 months even though they never get them working and we lose money in sales. I see toast commented they would reach out. I put all my contact info in. If you could reach out soon it would be helpful. Was transferred to 3 people yesterday and was told I would get a call back yesterday. We have been told this many times and no one calls.

Hard to be perfect POS systems were always behind in technology compared to the corporate world. Toast found the niche in a tough market and made the investment building great software and hardware for our restaurant. The only small limited downsides that we are effected by is they lock you in to their own merchant services. The credit card industry is not fair to small business but that was their early marketing strategy. I will give them 5 stars when they integrate a weather application. That's the most obvious and consistent common sense reason why we or any other restaurant will do more or less revenue is weather. Having reports and even forecast weather for labor would be great.

24/7 Customer Support us UNTRUE 24/7 Customer Support us UNTRUE! System glitch charging customers twice, leaving us to explain the mess. Other than being portable Toast is only slightly better than our old PC America. Try fighting for your clients when a chargeback is presented. Provided video proof of client eating/drinking, swiping card, and adding a tip, only to get a chargeback.

On boarding process Customer Service is amazing. They always try to help with any issue. Unfortunately, on boarding was very painful for us. We had menu review and suggested changes for two stores but they lost those suggestions when we opened one of the stores. Then menus looked different on both menus. We carried out those issues until now just because on boarding process was very bad.

I was a user for almost 5 years and had… I was a user for almost 5 years and had the worst customer service experience ever all the time , non responsive salesman and supervisors . Constant banking issues and billing issues over charging for services we never asked for or discussion with.. and they never had the software solution just the marketing solution the software solution was not easy to operate in the beginning training was minimal at best ..