Owner of Porters Bar and Grill
GBOverall good, like it better than my old POS Some hiccups at purchasing and install, but they were mostly resolved in the first few days. Some configuration settings that should exist do not, I am working with the support team and filing tickets for these. I do like the fact that I can do an online chat, or open a ticket, or just call in 24/7 and get a human.
customer
GBGreat service Great service, please continue the same in all the subjects. train is the key. Congratulations.
Kerry McAteer
GBHard to be perfect POS systems were always behind in technology compared to the corporate world. Toast found the niche in a tough market and made the investment building great software and hardware for our restaurant. The only small limited downsides that we are effected by is they lock you in to their own merchant services. The credit card industry is not fair to small business but that was their early marketing strategy. I will give them 5 stars when they integrate a weather application. That's the most obvious and consistent common sense reason why we or any other restaurant will do more or less revenue is weather. Having reports and even forecast weather for labor would be great.
Bill Theodorakos
GBI was a user for almost 5 years and had… I was a user for almost 5 years and had the worst customer service experience ever all the time , non responsive salesman and supervisors . Constant banking issues and billing issues over charging for services we never asked for or discussion with.. and they never had the software solution just the marketing solution the software solution was not easy to operate in the beginning training was minimal at best ..
Ypoochie
GBOverall a very solid POS system Overall a very solid POS system. Great for front end interface and solid reports for managers/owners. Only downside is when the internet goes down some systems do not work properly but that rarely happens.