Tom Sullivan
GBI have had problems with receiving a receipt from Toast I have had problems with receiving a restaurant receipt from Toast. After placing a payment using a QR code from Toast their app informed me that it emailed a receipt to me. It does not identify the email address used for the receipt. I never provided an email address to Toast. Their customer service is completely lame and told me to contact the merchant instead of taking the time to research my issue. They were unable to provide me access to their next tier of support that might have been able to answer my concerns. Very poor customer service.
John MacDonald
GBGreat POS system, marginal support The system is top notch and really does just about everything a restaurant needs. The issues I have are the continuous updating and changing settings which make you relearn the app too frequently. My employees get frustrated because they become familiar with the very subtle uses of the program and then they go and change it, and not for the better. Also the tech support has seriously declined over the 8 years we've been with the company. It's almost impossible to get someone you can understand over the phone so I almost always use the online chat feature.
customer
GBGreat service Great service, please continue the same in all the subjects. train is the key. Congratulations.
Angie W
GBI absolutely love Toast I absolutely love Toast! The integrations, it's user friendly and my staff and customers love the capabilities as well. I recommend Toast to all of my business owner friends
Emma Ross
GBA Toast to Toast Very different than aloha. If you're used to one and have to switch to the other there's a bit of a learning curve, however, toast is a little more innately logically set up. Toast is also extremely easy to access and edit menus/POS set up. I also like the online ordering feature for guests to utilize without having to call in.