User friendly, great system The Toast system is very user friendly. I have been working in the restaurant industry for the past 18 years, and I am to preform jobs much more efficiently since our company switched over. Our Representative Katie was very helpful during the transition as well.

I have had problems with receiving a receipt from Toast I have had problems with receiving a restaurant receipt from Toast. After placing a payment using a QR code from Toast their app informed me that it emailed a receipt to me. It does not identify the email address used for the receipt. I never provided an email address to Toast. Their customer service is completely lame and told me to contact the merchant instead of taking the time to research my issue. They were unable to provide me access to their next tier of support that might have been able to answer my concerns. Very poor customer service.

On boarding process Customer Service is amazing. They always try to help with any issue. Unfortunately, on boarding was very painful for us. We had menu review and suggested changes for two stores but they lost those suggestions when we opened one of the stores. Then menus looked different on both menus. We carried out those issues until now just because on boarding process was very bad.

Overall good, like it better than my old POS Some hiccups at purchasing and install, but they were mostly resolved in the first few days. Some configuration settings that should exist do not, I am working with the support team and filing tickets for these. I do like the fact that I can do an online chat, or open a ticket, or just call in 24/7 and get a human.

I was a user for almost 5 years and had… I was a user for almost 5 years and had the worst customer service experience ever all the time , non responsive salesman and supervisors . Constant banking issues and billing issues over charging for services we never asked for or discussion with.. and they never had the software solution just the marketing solution the software solution was not easy to operate in the beginning training was minimal at best ..