I have had problems with receiving a receipt from Toast I have had problems with receiving a restaurant receipt from Toast. After placing a payment using a QR code from Toast their app informed me that it emailed a receipt to me. It does not identify the email address used for the receipt. I never provided an email address to Toast. Their customer service is completely lame and told me to contact the merchant instead of taking the time to research my issue. They were unable to provide me access to their next tier of support that might have been able to answer my concerns. Very poor customer service.

Overall a very solid POS system Overall a very solid POS system. Great for front end interface and solid reports for managers/owners. Only downside is when the internet goes down some systems do not work properly but that rarely happens.

Toast is AWESOME Toast made setup and the "go live" process so easy. This system is very user-friendly. Toast has a great staff, and their customer service is top tier. Due to their POS systems being created exclusively for restaurants, they understand our needs unlike any other POS company does. Cannot recommend Toast enough, I am highly satisfied!

On boarding process Customer Service is amazing. They always try to help with any issue. Unfortunately, on boarding was very painful for us. We had menu review and suggested changes for two stores but they lost those suggestions when we opened one of the stores. Then menus looked different on both menus. We carried out those issues until now just because on boarding process was very bad.

Overall good, like it better than my old POS Some hiccups at purchasing and install, but they were mostly resolved in the first few days. Some configuration settings that should exist do not, I am working with the support team and filing tickets for these. I do like the fact that I can do an online chat, or open a ticket, or just call in 24/7 and get a human.