On boarding process Customer Service is amazing. They always try to help with any issue. Unfortunately, on boarding was very painful for us. We had menu review and suggested changes for two stores but they lost those suggestions when we opened one of the stores. Then menus looked different on both menus. We carried out those issues until now just because on boarding process was very bad.

I was a user for almost 5 years and had… I was a user for almost 5 years and had the worst customer service experience ever all the time , non responsive salesman and supervisors . Constant banking issues and billing issues over charging for services we never asked for or discussion with.. and they never had the software solution just the marketing solution the software solution was not easy to operate in the beginning training was minimal at best ..

User friendly, great system The Toast system is very user friendly. I have been working in the restaurant industry for the past 18 years, and I am to preform jobs much more efficiently since our company switched over. Our Representative Katie was very helpful during the transition as well.

Toast is using my phone # for testing I keep getting text messages from Toast for phantom orders placed at a restaurant that is not in business/does not have a phone number. I called Toast, assuming my number was being used as a testing number to get them to stop sending me messages/using my phone number for testing but they were apparently unable to find anything out about the restaurant or their transactions being run at that restaurant. Please stop spamming my phone!

Overall a very solid POS system Overall a very solid POS system. Great for front end interface and solid reports for managers/owners. Only downside is when the internet goes down some systems do not work properly but that rarely happens.