Overall a very solid POS system Overall a very solid POS system. Great for front end interface and solid reports for managers/owners. Only downside is when the internet goes down some systems do not work properly but that rarely happens.

Toast is using my phone # for testing I keep getting text messages from Toast for phantom orders placed at a restaurant that is not in business/does not have a phone number. I called Toast, assuming my number was being used as a testing number to get them to stop sending me messages/using my phone number for testing but they were apparently unable to find anything out about the restaurant or their transactions being run at that restaurant. Please stop spamming my phone!

I am a bar manager I am a bar manager. The bar owner leases the Toast POS, as of 3 years ago. He did this because TOAST claims to be set up for bar's and restaurants. However, we are finding that bartenders are able to easily steal and TOAST helps them do it. Let me explain, bare with me. Toast is great for restaurants. When a ticket is created for a new customer (restaurant or bar same procedures) the bartender enters the items he/she just prepared, served and sold to the customer(s) he/she gets the total of the drink order returns to the customers collects payment (cash payment) than returns to the POS system removes all the items she just served and sold hits the NO SALE button and puts the money in the drawer. TOAST set the POS system up this way so that restaurant servers could correct orders/add orders/change orders before shooting the order back to the kitchen. Well bars do not have kitchens. Bar typically take credit cards and so the tickets that are pre authorized are sent to the kitchen. So the bartender can pull the tickett up when the customer orders another drink to be placed on their preauthorized ticket through out their visit to the bar. When you send the ticket to the kitchen and want to remove an item they need a managers approval so the bartender needs a the managers code. But they do not need a code when they leave the ticket on the front end of the POS and do not send it back. We recently discovered the removed items report which is not included in the voided items report. And found that 1 of our bartenders was removing as much as 300.00 worth of items she sold to our customers who were paying cash during her shift. We know that she stole this money because the inventory leaving the bar was more than what was coming in for payment. So I have had to map out all of her shifts removed items 2 years worth and found 90% were bogus. Based on the fact that she was able to removed multiples of the same item and once all the items are removed the ticket vanishes. I mapped all the entries to find that most items she was removing in multiples of she did not sale during her shift. I than went to the hourly production sales and compared her removed items and the same times entries the number of tickets she would close and found that she was removing more than she had sold. The sad thing is if TOAST would time stamp each entry instead of each time a new ticket is open and closed it would be a lot easier to have tracked these removed items and if TOAST would have included the removed items in the reporting system with timestamps to find if the items were moved to other tickets or removed completely. This POS system is not set up for bars NOT AT ALL. this is just one of the issues. The entire setting up of the items in categories is a pain in the butt, too much information that does not need to be entered for a single item and the items never end up in the correct catagories. Even when instructed Right now we are having problems with transferring tickets even though our bartenders have been given permission the system will not allow us to and the reporting system is to hard to single out most sold items. etc DO NOT USE THIS POS FOR YOUR BAR

Kaylee Manns has been amazing Kaylee Manns has been amazing. She was willing to answer many early morning and late night questions as we wanted to have clarification on the TOAST system. She made it a pleasurable experience and we look forward to referring all of of collogues to TOAST.

Great POS system, marginal support The system is top notch and really does just about everything a restaurant needs. The issues I have are the continuous updating and changing settings which make you relearn the app too frequently. My employees get frustrated because they become familiar with the very subtle uses of the program and then they go and change it, and not for the better. Also the tech support has seriously declined over the 8 years we've been with the company. It's almost impossible to get someone you can understand over the phone so I almost always use the online chat feature.