The Olive Oil is excellent, the business practice is not. The Olive Oil is excellent. I have a favorite that I repeat buy, and will continue to do so. However, I was recently very disappointed in a recent exchange with customer service and the arrogance and poor business attitude of OOL. I had ordered and received two bottles of olive oil. One leaked in shipment. When I contacted OOL customer service for a replacement (which I promptly received), the customer service rep immediately began blaming the shipper for the leaking oil. Even after I sent pictures and explained that the box that my order was shipped in was completely intact with no visible damage except for where the oil leaked. It was a problem with the seal on the bottle and had nothing to do with the shipper. When you held and tipped the bottle past vertical, oil seeped out. The other bottle was sealed properly and did not leak. This information did not matter. A second time, the customer service rep blamed and apologized for the shipper and said a claim had been filed with them. Which I consider absolute fraud. As a small business owner myself, to run a business and not take responsibility for your own product issues is arrogant and petty. Never mind filing fraudulent claims with your shippers for problems that are clearly yours. I will continue to buy my oil because I can’t get it anywhere else. But as a business, I couldn’t be more unimpressed with Olive Oil Lovers.

Your selection has decreased… Your selection has decreased significantly. The oils I ordered before are not available

The Beginning of a Beautiful Relationship Excellent phone support for info about their olive oil selection. Lots of detailed info on their website about the oils they sell. I'm incredibly picky about olive oil, and I need to use it for several weeks before I know how it works in different recipes. So far the oil I've received from them passes with flying colours. With free shipment & a large selection, plus tins which make high quality olive oils very affordable, I intend to work my way through their inventory. Treasure of a site, as well as an excellent resource.

poor customer service Olive oil lovers has become a true Olive Oil trafficing with little to no customer service, if you think you're going to get a customer service agent to take a phone call so you can ask questions about oil before buying guess again. They rely solely on email which is the new snail mail. When a customer is trying to decide on a purchase they need to speak with someone at that moment not days later when customer service decides it's time to get back to you. If not for the poor customer service I would continue to buy from them. But immediate customer service with the ability to take phone calls nowadays is the most important thing. Peggy

I received my order of olive oil this… I received my order of olive oil this morning that I ordered 10 days ago, when it arrived via UPS the package and the two oils inside were hot, I am very disappointed that the company would not use better isolation when sending their products to Southern California.