Good treatment but expensive price -

BEWARE I have purchased many times from Olive Oil Lovers, but last order was my final order. I do know that when ordering a Tin you can get minor damage, but not a can that looked like it was thrown down a flight of stairs. The package was sent double boxed and packed well, there was zero damage to either box. OOL told me it is the fault of the delivery Carrier. I informed them that there was no damage except for the Olive Oil Tin, which had to be knowingly placed in the double box in the damaged condition. OOL then gave me another lame excuse, they told me the weather can play a part in the damage. They asked for photos, I sent them, they then offered a $13 credit, I told them to keep it, I will no longer purchase from you. This was about principle not the money.

The Beginning of a Beautiful Relationship Excellent phone support for info about their olive oil selection. Lots of detailed info on their website about the oils they sell. I'm incredibly picky about olive oil, and I need to use it for several weeks before I know how it works in different recipes. So far the oil I've received from them passes with flying colours. With free shipment & a large selection, plus tins which make high quality olive oils very affordable, I intend to work my way through their inventory. Treasure of a site, as well as an excellent resource.

Shady business practices doing business with this place for… Been doing business with this place for years every time they do something shady pricing selling old oil selling wholesale they have an excuse they need competition

The Olive Oil is excellent, the business practice is not. The Olive Oil is excellent. I have a favorite that I repeat buy, and will continue to do so. However, I was recently very disappointed in a recent exchange with customer service and the arrogance and poor business attitude of OOL. I had ordered and received two bottles of olive oil. One leaked in shipment. When I contacted OOL customer service for a replacement (which I promptly received), the customer service rep immediately began blaming the shipper for the leaking oil. Even after I sent pictures and explained that the box that my order was shipped in was completely intact with no visible damage except for where the oil leaked. It was a problem with the seal on the bottle and had nothing to do with the shipper. When you held and tipped the bottle past vertical, oil seeped out. The other bottle was sealed properly and did not leak. This information did not matter. A second time, the customer service rep blamed and apologized for the shipper and said a claim had been filed with them. Which I consider absolute fraud. As a small business owner myself, to run a business and not take responsibility for your own product issues is arrogant and petty. Never mind filing fraudulent claims with your shippers for problems that are clearly yours. I will continue to buy my oil because I can’t get it anywhere else. But as a business, I couldn’t be more unimpressed with Olive Oil Lovers.