Order never received Ordered a Bahlsen Christmas Stollen - Butter 400g on December 9 2019. Order still not received as of January 24 2020. Kept sending several emails and they kept saying how customs takes a long time - However never 7 weeks. Last email I asked them to cancel my order and refund the money- no response- very unprofessional. I called my credit card company and disputed the charge. ..

Terrible customer service Terrible customer service. Order was damaged so I refused shipment. Called and emailed over 10+ times and when finally got a response they said they would credit and never did. So tired of following up with them and getting no where. I will never order again - beware. I do not recommend at all.

LOVE this company! Every time I order from German Deli I come away completely happy! Best, most excellent company!! I boo booed again when placing my order on line and they quickly figured it out and delivered both of my orders ahead of the scheduled time! German Deli for all your holiday gifts?!! Absolutely! Linda Zuckerman Utah

The customer service is practically non… The customer service is practically non existent…as I ordered with a specific deadline in mind the order form stated shipping in ONE business day. I believed it.. until I started checking the order on the website and realized nothing changed in the fulfillment center. I sent emails,tried the online form to get information to no avail. After patiently waiting for over a week I contacted germandeli and finally received an answer. Apparently there is a labor shortage in the fulfillment center…..but Chad was able to update the shipping to 2nd day….so it wasn’t even processed yet.It arrived at the last possible minute…but as I told Chad in the chat ..there are many more German food websites available to me with real customer support. It was worth a try…but not again . Ps: Placed an order with yummy bazaar yesterday and received shipping and tracking information an hour ago !

I am so happy to have found German Deli. I am so happy to have found German Deli they have a great selection of goods. Today I received my second order from them and am again very impressed with the meticulous way everything was packed. Communication by email and telephone was excellent. Thank you, German Deli.