Extremely slow processing Extremely slow processing. After 10 days (seriously) i send email, just to find out that they can't deliver certain items. You think they would inform you right away? Nope. And it takes them 15 days to ship a few items? This is 2020 people. Guess what. Refund processing is very slow as well. had to send reminder. Will never use them again. There are other, better and faster options.

Meat and dairy products deemed safe to eat after being unrefrigerated for at least 36 hours I recently placed an order which was due for delivery yesterday (they charge a whopping £8 next day delivery fee) but did not show up nor did DHL provide any information on what the hold up was nor a new ETA. Since I had ordered meat and dairy products which would not keep unrefrigerated for this length of time I contacted German Deli for a refund for these items only (not least since this was now the second time that the order had been delayed). Rude Andrea fobbed me off by telling me the items would still be fine for consumption. She was unwilling to issue a refund unless I would return the items at my cost. So asking me to waste even more money on the failings of their delivery partner.... Let's hope that Brexit will take care of this company over the coming months and they will see where their arrogance gets them

This company is evidently too big for their britches. Before my review I read this about GermanDeli.com, "It's not just about the German food. It's about the memories!" Well, I never got the food, but each time I receive one of their incessant emails, (despite my efforts to unsubscribe), it brings back very negative memories! I was planning for a big Bratwurst party in Florida and wrote them twice about details as to which sort of brats to order. Never did I receive a response. I tried calling them on the phone several times, but was always met with a several-minute message touting their horn about up-and-coming events, and the 5,000 foods they offer. I think that they are their own biggest fans. One good thing came out of this. I discovered that P----x makes some excellent brats... right here in my town.

The customer service is practically non… The customer service is practically non existent…as I ordered with a specific deadline in mind the order form stated shipping in ONE business day. I believed it.. until I started checking the order on the website and realized nothing changed in the fulfillment center. I sent emails,tried the online form to get information to no avail. After patiently waiting for over a week I contacted germandeli and finally received an answer. Apparently there is a labor shortage in the fulfillment center…..but Chad was able to update the shipping to 2nd day….so it wasn’t even processed yet.It arrived at the last possible minute…but as I told Chad in the chat ..there are many more German food websites available to me with real customer support. It was worth a try…but not again . Ps: Placed an order with yummy bazaar yesterday and received shipping and tracking information an hour ago !

Top notch service I ordered a variety of perishable items from GermanDeli.com, having never used the site before. At first I thought that their shipping cost seemed a little high. After receiving the package in only three days (I paid for the cheapest option and it still came in three days!) I can say that this company provides their high quality products with the best customer service I have ever experienced. The shipping package was impressive, with all items inside of a foam cooler, that contained two gel packs that were still completely frozen, as well as dry ice. The package was noticeably cold inside when I opened it. Every item that I ordered was individually wrapped in padded paper. Who does this anymore? I am very impressed.