I am so happy to have found German Deli. I am so happy to have found German Deli they have a great selection of goods. Today I received my second order from them and am again very impressed with the meticulous way everything was packed. Communication by email and telephone was excellent. Thank you, German Deli.

The customer service is practically non… The customer service is practically non existent…as I ordered with a specific deadline in mind the order form stated shipping in ONE business day. I believed it.. until I started checking the order on the website and realized nothing changed in the fulfillment center. I sent emails,tried the online form to get information to no avail. After patiently waiting for over a week I contacted germandeli and finally received an answer. Apparently there is a labor shortage in the fulfillment center…..but Chad was able to update the shipping to 2nd day….so it wasn’t even processed yet.It arrived at the last possible minute…but as I told Chad in the chat ..there are many more German food websites available to me with real customer support. It was worth a try…but not again . Ps: Placed an order with yummy bazaar yesterday and received shipping and tracking information an hour ago !

Order never received Ordered a Bahlsen Christmas Stollen - Butter 400g on December 9 2019. Order still not received as of January 24 2020. Kept sending several emails and they kept saying how customs takes a long time - However never 7 weeks. Last email I asked them to cancel my order and refund the money- no response- very unprofessional. I called my credit card company and disputed the charge. ..

WARNING ......... GO ELSEWHERE !!!!!!!!! I wish I would have read the reviews before ordering from this company! Ordered an item 2 1/2 months ago and still have not heard one word back from my 3 emails I sent asking about said order!! Shame. I am calling my credit card company today and disputing the charge. PLEASE LOOK SOMEWHERE ELSE BEFORE ORDERING !#!

Top notch service I ordered a variety of perishable items from GermanDeli.com, having never used the site before. At first I thought that their shipping cost seemed a little high. After receiving the package in only three days (I paid for the cheapest option and it still came in three days!) I can say that this company provides their high quality products with the best customer service I have ever experienced. The shipping package was impressive, with all items inside of a foam cooler, that contained two gel packs that were still completely frozen, as well as dry ice. The package was noticeably cold inside when I opened it. Every item that I ordered was individually wrapped in padded paper. Who does this anymore? I am very impressed.