WARNING ......... GO ELSEWHERE !!!!!!!!! I wish I would have read the reviews before ordering from this company! Ordered an item 2 1/2 months ago and still have not heard one word back from my 3 emails I sent asking about said order!! Shame. I am calling my credit card company today and disputing the charge. PLEASE LOOK SOMEWHERE ELSE BEFORE ORDERING !#!

Horrible company Horrible company. Even after 6 weeks, no trace of my order. They are blaming DHL and DHL is playing deaf ! German store pretends package is in US with post office despite post office saying they only have label, never received the package. Germandelistore is extremely bad in responding too. Took 3 emails before they even responded! Very bad company.

The customer service is practically non… The customer service is practically non existent…as I ordered with a specific deadline in mind the order form stated shipping in ONE business day. I believed it.. until I started checking the order on the website and realized nothing changed in the fulfillment center. I sent emails,tried the online form to get information to no avail. After patiently waiting for over a week I contacted germandeli and finally received an answer. Apparently there is a labor shortage in the fulfillment center…..but Chad was able to update the shipping to 2nd day….so it wasn’t even processed yet.It arrived at the last possible minute…but as I told Chad in the chat ..there are many more German food websites available to me with real customer support. It was worth a try…but not again . Ps: Placed an order with yummy bazaar yesterday and received shipping and tracking information an hour ago !

Top notch service I ordered a variety of perishable items from GermanDeli.com, having never used the site before. At first I thought that their shipping cost seemed a little high. After receiving the package in only three days (I paid for the cheapest option and it still came in three days!) I can say that this company provides their high quality products with the best customer service I have ever experienced. The shipping package was impressive, with all items inside of a foam cooler, that contained two gel packs that were still completely frozen, as well as dry ice. The package was noticeably cold inside when I opened it. Every item that I ordered was individually wrapped in padded paper. Who does this anymore? I am very impressed.

The German Deli So happy they have moved in our neck of the woods. I get all kinds of products, including fresh yeast, flour, baked breads, German speciality items, and delicious cheesecake.