Exceptional Support, Incredible Results! I can't thank support team members, Harry and Interstellar, enough for their outstanding assistance! After a tough situation where I nearly lost half of my funds on the site, their team stepped in and helped me recover everything to my PayPal account swiftly. Their dedication and professionalism truly saved the day. Thank you so much, Harry and Interstellar! Warm regards, Itay

SkinWallet needs Improved Customer Service So used skinwallet around 13/14 days ago. The experience was anything but smooth. I sent the skins and the payment to me error'd (apparently issues with their bots) If this is their normal way of dealings would I return? no. However they did eventually rectify my problem but from reading the reviews of others who've experience similar I will update my review but giving my opinion on what I feel would of helped in my situation. 1. Basic customer service skills/communication - if there is a problem and it's a serious and time consuming as you made this out to be. Then give the customer a time line. It's not good saying 'an admin will be in touch shortly' and 'payments will be starting to be sent in a few days' for a week later no payment made/0 communication on the delay or time frame. In short keep people in the loop and set time frames. If they're delayed it's not ideal but atleast we aren't kept wondering. 2. Overhaul your payment system - I've seen a few issues from bot errors or payment accounts supposedly dry. 3. Website banner/Chain email to warn of potential delays and time-frames. Save your support staff being overwhelmed with support tickets by communicating issues this way as they arise. I feel if you address these issues, you would elevate your customer service levels and avoid easily avoidable complaints. Ultimately my issue was sorted but 3 star is still the best I can review as I feel things could of gone a lot smoother while dealing with the issue.

It’s been 48 hours and nothing It’s been 48 hours and nothing. Honestly when I see 24 hours I sort of expect that give or take a few hours but it’s quite frustrating. I was then told could be up to 72 hours. I’m rather irritated by this because I don’t like trusting PayPal at the best of times. The support team got back to me quickly so no fault there but the automated system or approval team really need to step their game up or hire more people

Don't deposit When I deposited a skin the trade went throught but the website said trade offer timed out and I didn't get any balance despite their bot taking my skin. When I contact their support they don't reply This website just robbed me, do not use Skinwallet

The money does not arrive within 24… The money does not arrive within 24 hours to your paypal as stated on their website and multiple reviews show that this is indeed true. E-mails also take a long time to be replied to and it seems like the only way to have them acknowledge you wrote something is by writing a bad review here. Absolutely unacceptable if you run this site having to deal with big transactions on almost a daily basis. Update: The money has been received but had to wait an additional 24 hours, which you can't find a mention of such possible delays on their websites and my e-mail to support has still not been replied to. Eventually got the money but be aware it might take you a while then promised on their site.