3 days im waiting on a payout of my… update on my case: I have to be honest even tho i was disappointed by the delivery time of my funds i got them in full so the website is legit if u don't mind waiting for the money. I was stressed out so i said what i said and i leave it down there so people can have an idea. 3 days im waiting on a payout of my cash out , i did a cash out of my skins on the 12/18/2023 at 6.41PM Est Today its the 21 and no money, chat support is everyday same conversation, we cant guarantee a payout; our payment provider run into some problems, i don't care the moment u accepted the skins and your website states a guaranteed payout from 2-24h and says 6h average u should make sure that happens.

SkinWallet needs Improved Customer Service So used skinwallet around 13/14 days ago. The experience was anything but smooth. I sent the skins and the payment to me error'd (apparently issues with their bots) If this is their normal way of dealings would I return? no. However they did eventually rectify my problem but from reading the reviews of others who've experience similar I will update my review but giving my opinion on what I feel would of helped in my situation. 1. Basic customer service skills/communication - if there is a problem and it's a serious and time consuming as you made this out to be. Then give the customer a time line. It's not good saying 'an admin will be in touch shortly' and 'payments will be starting to be sent in a few days' for a week later no payment made/0 communication on the delay or time frame. In short keep people in the loop and set time frames. If they're delayed it's not ideal but atleast we aren't kept wondering. 2. Overhaul your payment system - I've seen a few issues from bot errors or payment accounts supposedly dry. 3. Website banner/Chain email to warn of potential delays and time-frames. Save your support staff being overwhelmed with support tickets by communicating issues this way as they arise. I feel if you address these issues, you would elevate your customer service levels and avoid easily avoidable complaints. Ultimately my issue was sorted but 3 star is still the best I can review as I feel things could of gone a lot smoother while dealing with the issue.

Got my amount but it was a little late I received my full amount of funds but I did receive it after 24 hours. Naturally, I wouldn't care about waiting longer than a day to receive my funds, but if I'm told that it will be given within 24 hours, then I do expect it to be given within that time.

Didnt recive any money yet even they… Update: after contact via Mail after the trustpilot review, things began to move. Support took a little long but was super friendly! Also the problem was not on their side and we could fix it. So at the end I received my money. Didn't recive any money yet even they send me a Mail that they did send it. Support is not answereing since days..

Resposne I've already done transacation with this site and it went smooth, i waited 6 hours for my wihtdrawal and was amazed. But now I'm waiting almost 24 hours and still hasnt received money. It's 10 times bigger amount than previous, but I stil feel anxious about my money. Also, I cant find live support option, so It would be great if someone could guide me or provide me with some insights on my money