Exceptional Support, Incredible Results! I can't thank support team members, Harry and Interstellar, enough for their outstanding assistance! After a tough situation where I nearly lost half of my funds on the site, their team stepped in and helped me recover everything to my PayPal account swiftly. Their dedication and professionalism truly saved the day. Thank you so much, Harry and Interstellar! Warm regards, Itay

didnt go so smoothly didnt go so smoothly. I sent the skins and it took like few days them to verify those, then I took my moneys to my paypal and it took one week to arrive as they promised them to arrive in 48hours and they sent less than what they was supposed to send

Good People I had a bit of trouble with the money but a conversation with support helped me a lot and I'm getting my money, I highly recommend it Good people

SkinWallet needs Improved Customer Service So used skinwallet around 13/14 days ago. The experience was anything but smooth. I sent the skins and the payment to me error'd (apparently issues with their bots) If this is their normal way of dealings would I return? no. However they did eventually rectify my problem but from reading the reviews of others who've experience similar I will update my review but giving my opinion on what I feel would of helped in my situation. 1. Basic customer service skills/communication - if there is a problem and it's a serious and time consuming as you made this out to be. Then give the customer a time line. It's not good saying 'an admin will be in touch shortly' and 'payments will be starting to be sent in a few days' for a week later no payment made/0 communication on the delay or time frame. In short keep people in the loop and set time frames. If they're delayed it's not ideal but atleast we aren't kept wondering. 2. Overhaul your payment system - I've seen a few issues from bot errors or payment accounts supposedly dry. 3. Website banner/Chain email to warn of potential delays and time-frames. Save your support staff being overwhelmed with support tickets by communicating issues this way as they arise. I feel if you address these issues, you would elevate your customer service levels and avoid easily avoidable complaints. Ultimately my issue was sorted but 3 star is still the best I can review as I feel things could of gone a lot smoother while dealing with the issue.

Don't deposit When I deposited a skin the trade went throught but the website said trade offer timed out and I didn't get any balance despite their bot taking my skin. When I contact their support they don't reply This website just robbed me, do not use Skinwallet