Didnt recive any money yet even they… Update: after contact via Mail after the trustpilot review, things began to move. Support took a little long but was super friendly! Also the problem was not on their side and we could fix it. So at the end I received my money. Didn't recive any money yet even they send me a Mail that they did send it. Support is not answereing since days..

Got my amount but it was a little late I received my full amount of funds but I did receive it after 24 hours. Naturally, I wouldn't care about waiting longer than a day to receive my funds, but if I'm told that it will be given within 24 hours, then I do expect it to be given within that time.

Selling process was swift and simple, but payout took multiple days The process of selling via skinwallet instant was good, however the payout process took longer than expected (3 days). I managed to get in contact with support about it and in the end all went well.

didnt go so smoothly didnt go so smoothly. I sent the skins and it took like few days them to verify those, then I took my moneys to my paypal and it took one week to arrive as they promised them to arrive in 48hours and they sent less than what they was supposed to send

SkinWallet needs Improved Customer Service So used skinwallet around 13/14 days ago. The experience was anything but smooth. I sent the skins and the payment to me error'd (apparently issues with their bots) If this is their normal way of dealings would I return? no. However they did eventually rectify my problem but from reading the reviews of others who've experience similar I will update my review but giving my opinion on what I feel would of helped in my situation. 1. Basic customer service skills/communication - if there is a problem and it's a serious and time consuming as you made this out to be. Then give the customer a time line. It's not good saying 'an admin will be in touch shortly' and 'payments will be starting to be sent in a few days' for a week later no payment made/0 communication on the delay or time frame. In short keep people in the loop and set time frames. If they're delayed it's not ideal but atleast we aren't kept wondering. 2. Overhaul your payment system - I've seen a few issues from bot errors or payment accounts supposedly dry. 3. Website banner/Chain email to warn of potential delays and time-frames. Save your support staff being overwhelmed with support tickets by communicating issues this way as they arise. I feel if you address these issues, you would elevate your customer service levels and avoid easily avoidable complaints. Ultimately my issue was sorted but 3 star is still the best I can review as I feel things could of gone a lot smoother while dealing with the issue.