Got my amount but it was a little late I received my full amount of funds but I did receive it after 24 hours. Naturally, I wouldn't care about waiting longer than a day to receive my funds, but if I'm told that it will be given within 24 hours, then I do expect it to be given within that time.

Selling process was swift and simple, but payout took multiple days The process of selling via skinwallet instant was good, however the payout process took longer than expected (3 days). I managed to get in contact with support about it and in the end all went well.

Ignoring on emails and no money I deposited skins and its more than 4 days and no money received - still message "waiting for transaction". I sent many emails, also on marketing(at)skinswap.com what is mentioned here and still nothing. Dont deposit skins on this scam website Transaction ID: 566974f9-c6db-49f2-9869-2c338aa135d4

The money does not arrive within 24… The money does not arrive within 24 hours to your paypal as stated on their website and multiple reviews show that this is indeed true. E-mails also take a long time to be replied to and it seems like the only way to have them acknowledge you wrote something is by writing a bad review here. Absolutely unacceptable if you run this site having to deal with big transactions on almost a daily basis. Update: The money has been received but had to wait an additional 24 hours, which you can't find a mention of such possible delays on their websites and my e-mail to support has still not been replied to. Eventually got the money but be aware it might take you a while then promised on their site.

SkinWallet needs Improved Customer Service So used skinwallet around 13/14 days ago. The experience was anything but smooth. I sent the skins and the payment to me error'd (apparently issues with their bots) If this is their normal way of dealings would I return? no. However they did eventually rectify my problem but from reading the reviews of others who've experience similar I will update my review but giving my opinion on what I feel would of helped in my situation. 1. Basic customer service skills/communication - if there is a problem and it's a serious and time consuming as you made this out to be. Then give the customer a time line. It's not good saying 'an admin will be in touch shortly' and 'payments will be starting to be sent in a few days' for a week later no payment made/0 communication on the delay or time frame. In short keep people in the loop and set time frames. If they're delayed it's not ideal but atleast we aren't kept wondering. 2. Overhaul your payment system - I've seen a few issues from bot errors or payment accounts supposedly dry. 3. Website banner/Chain email to warn of potential delays and time-frames. Save your support staff being overwhelmed with support tickets by communicating issues this way as they arise. I feel if you address these issues, you would elevate your customer service levels and avoid easily avoidable complaints. Ultimately my issue was sorted but 3 star is still the best I can review as I feel things could of gone a lot smoother while dealing with the issue.