Trustworthy and reliable site Trustworthy and reliable site, which is rare to find when selling expensive skins. Would be 5 stars, however payment time frame isn't as advertised, took 3/4 days to arrive, however I was aware that this was likely due to the previous reviews. Was happy to wait and after years of looking for a site like this, was happy to find Skinwallet!

SkinWallet needs Improved Customer Service So used skinwallet around 13/14 days ago. The experience was anything but smooth. I sent the skins and the payment to me error'd (apparently issues with their bots) If this is their normal way of dealings would I return? no. However they did eventually rectify my problem but from reading the reviews of others who've experience similar I will update my review but giving my opinion on what I feel would of helped in my situation. 1. Basic customer service skills/communication - if there is a problem and it's a serious and time consuming as you made this out to be. Then give the customer a time line. It's not good saying 'an admin will be in touch shortly' and 'payments will be starting to be sent in a few days' for a week later no payment made/0 communication on the delay or time frame. In short keep people in the loop and set time frames. If they're delayed it's not ideal but atleast we aren't kept wondering. 2. Overhaul your payment system - I've seen a few issues from bot errors or payment accounts supposedly dry. 3. Website banner/Chain email to warn of potential delays and time-frames. Save your support staff being overwhelmed with support tickets by communicating issues this way as they arise. I feel if you address these issues, you would elevate your customer service levels and avoid easily avoidable complaints. Ultimately my issue was sorted but 3 star is still the best I can review as I feel things could of gone a lot smoother while dealing with the issue.

Don't deposit When I deposited a skin the trade went throught but the website said trade offer timed out and I didn't get any balance despite their bot taking my skin. When I contact their support they don't reply This website just robbed me, do not use Skinwallet

3 days im waiting on a payout of my… update on my case: I have to be honest even tho i was disappointed by the delivery time of my funds i got them in full so the website is legit if u don't mind waiting for the money. I was stressed out so i said what i said and i leave it down there so people can have an idea. 3 days im waiting on a payout of my cash out , i did a cash out of my skins on the 12/18/2023 at 6.41PM Est Today its the 21 and no money, chat support is everyday same conversation, we cant guarantee a payout; our payment provider run into some problems, i don't care the moment u accepted the skins and your website states a guaranteed payout from 2-24h and says 6h average u should make sure that happens.

Payment process is really slow Sold my knife like 8h ago and the payment through PayPal still not. Although it's advertised that the avg. duration is 6h. I'll wait till tomorrow until those 24h are up and will update the review but to me seems to be fishy. I hope it's not cause I really need those funds. Transaction ID: c43f610d-e927-408d-84d5-d36818170c15 Edit: it's been 26h and payment didn't go through. Hello, Skinwallet? 2nd edit: I finally received my funds with a deduction of approx. $0,50 but still. @Skinwallet stuff: please improve the time to wire the funds to the sellers if you want to score more good points. I've updated the review from 2 to 4 stars tho. I'd recommend to massively boost the payment process so people can rely on your services even more and please - make "instant" payouts literally instant.