I got scammed too I got scammed too. Mealpal used the pandemic to their advantage. In true scumbag exploitative fashion, in moment of crisis, they decide to deactivate and wipe out unused meals and plans, and charge for new plan, without any advance notice! When I wrote them to ask about it, they said it's in the terms and conditions. Way to go Mealpal. Send endless promotional emails to get new business when times are good, but secretly deactivate plans when times are bad. Couldn't even send one warning email to customers to spend down or cancel plan to avoid losing meals or undue charges. Disgusting!

Wonderful customer service While the app is definitely not my favorite, the customer service for MealPal is wonderful. I didn't realize I was going to be charged for a meal plan so soon after redeeming my free meal, so I called them and asked for a refund, as I had no intentions of buying a plan. They immediately canceled my account and issued my refund! They were very understanding and kind.

Review from a Long-Time User As someone who's used MealPal for several years, I've seen a change in value. Previously, lunch options often came under $7, making it a budget-friendly choice. However, they have introduced a complex credits-based scheme with hidden expiry terms. The savings are negligible once you factor in the deceptive tactics. When I did the math, I would have been better off purchasing lunch directly from the restaurants. Alternatively, seek out individual restaurant loyalty programs and opt in to their loyalty benefits instead. There is no risk, and you'll save more.

Pictures say 1000 words I very much enjoy the concept and theory. It exposes a clientele to a list of vendors they may not have considered due to the curated nature of the meal. However, pictures should be submitted day of or the exact image of the food that is being picked up. Portions need to be realistic as we know this is slightly discounted but if a person has to buy more food it costs more overall. All in all, love the product and platform and east just want the pick up to represent the picture accurately.

BEWARE OF SCAM I loved the experience at first, but the company does not make it clear that you have to pay for another month of meals in order to access credits you have already paid for. For example, I paid for a month of credits (72) and at the end of the month I still had 42 credits left. When I tried to use these credits I was told that I cannot access them unless I pay for another month. When I asked if I could just cancel my account but use my credits that I had already paid for, the customer service team was very rude to me. A little kindness and empathy goes a long way and Meal Pal does not offer that. To me this feels very scammy because I essentially paid for meals that I can no longer get. It is a scam to advertise this company as a more affordable option when they force you to pay more money to access credits that you have already paid for. Don't make my mistake!!!!!!!!