Wonderful customer service While the app is definitely not my favorite, the customer service for MealPal is wonderful. I didn't realize I was going to be charged for a meal plan so soon after redeeming my free meal, so I called them and asked for a refund, as I had no intentions of buying a plan. They immediately canceled my account and issued my refund! They were very understanding and kind.

I got scammed too I got scammed too. Mealpal used the pandemic to their advantage. In true scumbag exploitative fashion, in moment of crisis, they decide to deactivate and wipe out unused meals and plans, and charge for new plan, without any advance notice! When I wrote them to ask about it, they said it's in the terms and conditions. Way to go Mealpal. Send endless promotional emails to get new business when times are good, but secretly deactivate plans when times are bad. Couldn't even send one warning email to customers to spend down or cancel plan to avoid losing meals or undue charges. Disgusting!

Review from a Long-Time User As someone who's used MealPal for several years, I've seen a change in value. Previously, lunch options often came under $7, making it a budget-friendly choice. However, they have introduced a complex credits-based scheme with hidden expiry terms. The savings are negligible once you factor in the deceptive tactics. When I did the math, I would have been better off purchasing lunch directly from the restaurants. Alternatively, seek out individual restaurant loyalty programs and opt in to their loyalty benefits instead. There is no risk, and you'll save more.

Mostly Great Before MealPal, I spent $12-$18 on lunch every day in SF. After switching to MealPal in September 2018, I have saved over $1000 on lunch. The options are usually phenomenal and range from healthy salads (which I try to eat) to more hearty things. My only two qualms are 1) portion size varies hugely by restaurant (and it's hard to judge based on a picture), which they've tried to combat by adding more transparency to the menu 2) UI/UX could definitely use improvement especially on the desktop version

Good value and quick but not all restaurants are good Very good value and quick to get food. But some places give tiny portions and there isn't any ratings on the site for restaurants or meals, despite giving feedback on each meal eaten I tend to go to the same 3 or 4 places most of the time. Restaurants tend to rotate meals most days but do not really change what's on offer over any extended period so it can get boring But overall the value and time saved in line makes it very worthwhile