Very bad company I bought an open box (High cone planter by Vondom). It was shipped the wrong item (I received a broken Amax Pendant on a palette!!!!!). After one e-mail with pictures and many calls, we have always the palette on our driveway. they didn't send someone to pickup. The company keeps our money ($443) and seems to do nothing to fix the situation they created. Poor communication and customer service.

Worst Customer Service I bought a Kartell lamp, paying $610. It arrived with only a euro plug. Customer service was the opposite of helpful; in fact, they demanded that I send them a photo of the missing plug! I bought a replacement on Amazon for $3.99 rather than wait a week or two (or more) for them to sort it out. There are many more places to buy expensive lighting that actually care about their customers. Never again.

worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

Bad products and even worse customer service. Don't give your credit card to them!!! so I ordered a LED light fixture and realized it doesnt dim with out a high pitched noise. I was told to replace the dimmer with an electronic ballast dimmer. That still didn't work. So they gave me 25% off which was considerate of them. Then months later I get an emIl stating another fixture us on the way. I called and explained I didn't order this fixture. He said it was no charge and not to worry. So I received another fixture thinking that was nice of them for all my trouble. 2 weeks later they somehow forced my old credit card through to pay 1800 dollars. I spend several days on the phone with their customer service dept to no avail and was last told a supervisor would call me back. That never happened. So now the burden of shipping it back is on me and to add insult to injury I got an email saying if the package isn't packed properly I wouldn't get my refund. Need I say the box arrived barely In one piece.

free gifts from Ylighting… We bought a wall sconce from Ylighting last summer for a new house. There was a floor lamp included for free! I didn't want to spend $400. for one wall sconce, but I really liked the free floor lamp which came with it. So, it seemed like a good deal to get 2 lamps for the price of one...The floor lamp is called HangMan. Wonderful design, adjusts 2 ways, easy to turn on and off and dim with just a touch. We loved it, and I tried to buy another, but found out it had been discontinued. Two months after we started using it, the Hangman floor lamp burnt out and there is no bulb to replace...so I contacted Ylighting and they basically told me I was on my own. Now I am worried about the wall sconce, will it work when we are ready to install it this summer? Also, I guess there is no such thing as a "free" lamp...just a defective one that they may have been trying to get rid of, as part of a promo for buying their other products. I wouldn't have bought the expensive wall sconce if I had known the floor lamp would not operate after 2 months. Lesson learned, buyer beware of free gifts from Ylighting!