Received wrong color and have been… Received wrong color and have been waiting for over a week for instructions on what to do regarding replacement/exchange/return. Have contacted them 5 times, and they keep saying they will reply "shortly".

free gifts from Ylighting… We bought a wall sconce from Ylighting last summer for a new house. There was a floor lamp included for free! I didn't want to spend $400. for one wall sconce, but I really liked the free floor lamp which came with it. So, it seemed like a good deal to get 2 lamps for the price of one...The floor lamp is called HangMan. Wonderful design, adjusts 2 ways, easy to turn on and off and dim with just a touch. We loved it, and I tried to buy another, but found out it had been discontinued. Two months after we started using it, the Hangman floor lamp burnt out and there is no bulb to replace...so I contacted Ylighting and they basically told me I was on my own. Now I am worried about the wall sconce, will it work when we are ready to install it this summer? Also, I guess there is no such thing as a "free" lamp...just a defective one that they may have been trying to get rid of, as part of a promo for buying their other products. I wouldn't have bought the expensive wall sconce if I had known the floor lamp would not operate after 2 months. Lesson learned, buyer beware of free gifts from Ylighting!

worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

One of the worst customer experiences… One of the worst customer experiences I've had. I was sent an email June 2nd that my order has shipped. It is now July 7th. It hasn't shipped. I've called three times and each time they tell me it will be sent on Friday. It's bedroom furniture. I'd invited guests to stay the weekend of the 4th--a month after I was told it had shipped. I had nowhere for them to sleep. No real apology. No credit. Just a terrible experience all around.

If I could give a negative review I… If I could give a negative review I would. This company is terrible. I bought chairs from them months ago that came with the wrong bottoms. I ordered the replacement chairs and they wouldn't process my return until the replacement chairs came. It took several months for the replacement chairs to come and they just arrived completely damaged. Now I have paid in full for two orders of unusable chairs and am waiting for them to process my refund. They are incompetent and I will never use them for any service ever again. Stay away.