I bought a $3,000 flush mount ceiling… I bought a $3,000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.

worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

Customer service sucks and is rude… Customer service sucks and is rude while trying to actually purchase a product. Can only imagine they're worse once they have your money!

Worst customer service ever I ordered two desks-one standing, one stationary-for my husband. I was initially thrilled, as the price and delivery time were way better than the local furniture store. The standing desk was delivered without the legs. When we realized this as we tried to put it together, we called. I didn’t know if the pieces were just missing from the box, as there were spaces in the boxes where stuff could be, or in additional box. The woman we talked to was very nice, said she would figure it out and get us replacement parts. But she asked that we check with the freight company, even though we told her it was Saturday and nobody answered the freight company on the weekends. Finally she relented and said she’d check with them on Monday. We waited for word on replacements until Thursday. In the meantime I called the freight company on Tuesday and they said nobody had called. On Friday I called ylighting but couldn’t get anyone on the phone. I emailed instead. By this time, I had contacted the manufacturer and found out that the desk legs come in a different box. I said in my email to ylighting that I wanted to get just the replacement box with the legs in it. I didn’t want a whole new desk because I didn’t need a desktop, just the legs. I also told them what I learned from the manufacturer, and said the box with legs was relatively small and could be shipped via regular delivery, not freight. This would be easier for me because I wouldn’t have to schedule the delivery like I had to with freight. After several days and a follow up email, a representative said that they would send me just the replacement parts. Though he did comment on the fact that it was the recipient’s job to check the delivery. I emailed back thanking him for the reassurance about getting only parts, but reminded HIM that I didn’t know there was a box missing. There was nothing on the bill of lading about the number of boxes, so I only checked the boxes for damage. The boxes were also very large, and it seemed very plausible that all the parts were in one box. Many more days went by (by this time it had been about 3 weeks) and I didn’t get a shipping confirmation email like the rep promised. My husband called because he was fed up and actually got a person. She said the parts were going to be shipped the next day, and we got a shipping email. AND THEN THE STUPID FREIGHT COMPANY CALLED TO SCHEDULE A DELIVERY. That’s right, after repeatedly reassuring me that they were just sending parts, I got a whole new desk. When it arrived, the box with legs was on top and rather small and light. Could have easily been sent UPS. So now I have a whole unopened box with a desk top in it in my garage. I tried a bunch of times to get ylighting to pay for it to be shipped back, but I got no response. I do not know why they didn’t just cannibalize a whole desk and send me a new leg box. Then they could have had a spare desk top for when the opposite happened and someone got a damaged or missing desk top. Regardless, I spent $4500 on two very nice desks and I barely got any customer service. If you spend a few thousand dollars, you’d think they’d pay attention and want to keep you happy. Also, I am an interior designer who works at an architectural firm and I know my way around dealing with vendors. They also knew this, and knew that I was in a position to possibly purchase hundreds of thousands of dollars worth of lighting, furniture, and furnishings for the commercial projects I work on. And yet they did nothing to keep me happy and possibly gain a large professional customer. It would have cost them only the cost to pay for the desk top to be picked up by a freight company and sent back to themselves, and I would be happy. But I have the stupid desk top and I can either keep it and pay movers to move it down to the basement (it is too heavy for my husband and I to lift), pay for oversized item trash pickup (a waste), sell it or give it away, or send it back to ylighting (now lumens) and pay for the shipping myself. Though the latter option offends me as being unfair, and there’s always the possibility they will reject it and send it back. I have not been able to sel it or give it away, so I’m probably just going to move it to the basement and make it tomorrow’s problem.

free gifts from Ylighting… We bought a wall sconce from Ylighting last summer for a new house. There was a floor lamp included for free! I didn't want to spend $400. for one wall sconce, but I really liked the free floor lamp which came with it. So, it seemed like a good deal to get 2 lamps for the price of one...The floor lamp is called HangMan. Wonderful design, adjusts 2 ways, easy to turn on and off and dim with just a touch. We loved it, and I tried to buy another, but found out it had been discontinued. Two months after we started using it, the Hangman floor lamp burnt out and there is no bulb to replace...so I contacted Ylighting and they basically told me I was on my own. Now I am worried about the wall sconce, will it work when we are ready to install it this summer? Also, I guess there is no such thing as a "free" lamp...just a defective one that they may have been trying to get rid of, as part of a promo for buying their other products. I wouldn't have bought the expensive wall sconce if I had known the floor lamp would not operate after 2 months. Lesson learned, buyer beware of free gifts from Ylighting!