Beware of Immediate Charges before shipments and loose price match guarantee Placed 4 separate orders on this site. First order was for pretty expensive ceiling lights which I researched on several sites. After purchase on Ylighting, email confirmation shockingly showed dimensions to be half of what they were on every other site. I was able to cancel order, but never received a refund. After patiently waiting and never receiving refund, I called customer service and was refunded the next day. I wondered what if I was too busy to confirm that refund was received....would I have been out of over $1100? On second order of a ceiling fan, I found the same fan on another site at 20% discount. Even though a price match guarantee is offered on the website, customer service said that only applies to the retail price...not any promotions. Also stated by customer service that no charges are made until items ship out. ABSOLUTELY UNTRUE. When I checked my card, I was charged for all 4 orders, none of which were ready to be shipped out. One order which stated custom order with no date, now shows its not set to ship for over 3 months. Looking at other reviews, I wonder whether this will get pushed out further. If you order from here, just keep a close eye on your order and your credit card!

Very bad company I bought an open box (High cone planter by Vondom). It was shipped the wrong item (I received a broken Amax Pendant on a palette!!!!!). After one e-mail with pictures and many calls, we have always the palette on our driveway. they didn't send someone to pickup. The company keeps our money ($443) and seems to do nothing to fix the situation they created. Poor communication and customer service.

Bad experience Bad experience. Partially shipped my order, long back order for the pending items with zero meaningful updates on status. Received incorrect product after very long wait and they show zero interest in sending me the correct product and making it right. Will never shop here again.

Advertised loss leader at steep… Advertised loss leader at steep discount. I ordered it. It never came. Company keeps delaying delivery date and offering cancellation, which is inadaquate because I passed on other holiday discounts which no longer are available for this lamp. Dishonest people.

worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.