The product was not as advertise The product was not as advertise I bought 3 outdoor fans wet rated after 8 months of use they stop working because they were not manufactured for outdoors I ask for a replacement or reimbursement they denied it

Very bad company I bought an open box (High cone planter by Vondom). It was shipped the wrong item (I received a broken Amax Pendant on a palette!!!!!). After one e-mail with pictures and many calls, we have always the palette on our driveway. they didn't send someone to pickup. The company keeps our money ($443) and seems to do nothing to fix the situation they created. Poor communication and customer service.

Customer service sucks and is rude… Customer service sucks and is rude while trying to actually purchase a product. Can only imagine they're worse once they have your money!

Bad products and even worse customer service. Don't give your credit card to them!!! so I ordered a LED light fixture and realized it doesnt dim with out a high pitched noise. I was told to replace the dimmer with an electronic ballast dimmer. That still didn't work. So they gave me 25% off which was considerate of them. Then months later I get an emIl stating another fixture us on the way. I called and explained I didn't order this fixture. He said it was no charge and not to worry. So I received another fixture thinking that was nice of them for all my trouble. 2 weeks later they somehow forced my old credit card through to pay 1800 dollars. I spend several days on the phone with their customer service dept to no avail and was last told a supervisor would call me back. That never happened. So now the burden of shipping it back is on me and to add insult to injury I got an email saying if the package isn't packed properly I wouldn't get my refund. Need I say the box arrived barely In one piece.

worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.