worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

Received wrong color and have been… Received wrong color and have been waiting for over a week for instructions on what to do regarding replacement/exchange/return. Have contacted them 5 times, and they keep saying they will reply "shortly".

Worst Customer Service I bought a Kartell lamp, paying $610. It arrived with only a euro plug. Customer service was the opposite of helpful; in fact, they demanded that I send them a photo of the missing plug! I bought a replacement on Amazon for $3.99 rather than wait a week or two (or more) for them to sort it out. There are many more places to buy expensive lighting that actually care about their customers. Never again.

The product was not as advertise The product was not as advertise I bought 3 outdoor fans wet rated after 8 months of use they stop working because they were not manufactured for outdoors I ask for a replacement or reimbursement they denied it

Advertised loss leader at steep… Advertised loss leader at steep discount. I ordered it. It never came. Company keeps delaying delivery date and offering cancellation, which is inadaquate because I passed on other holiday discounts which no longer are available for this lamp. Dishonest people.