I bought a $3,000 flush mount ceiling… I bought a $3,000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.

Very bad company I bought an open box (High cone planter by Vondom). It was shipped the wrong item (I received a broken Amax Pendant on a palette!!!!!). After one e-mail with pictures and many calls, we have always the palette on our driveway. they didn't send someone to pickup. The company keeps our money ($443) and seems to do nothing to fix the situation they created. Poor communication and customer service.

worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

One of the worst customer experiences… One of the worst customer experiences I've had. I was sent an email June 2nd that my order has shipped. It is now July 7th. It hasn't shipped. I've called three times and each time they tell me it will be sent on Friday. It's bedroom furniture. I'd invited guests to stay the weekend of the 4th--a month after I was told it had shipped. I had nowhere for them to sleep. No real apology. No credit. Just a terrible experience all around.

Received wrong color and have been… Received wrong color and have been waiting for over a week for instructions on what to do regarding replacement/exchange/return. Have contacted them 5 times, and they keep saying they will reply "shortly".