worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

The product was not as advertise The product was not as advertise I bought 3 outdoor fans wet rated after 8 months of use they stop working because they were not manufactured for outdoors I ask for a replacement or reimbursement they denied it

If I could give a negative review I… If I could give a negative review I would. This company is terrible. I bought chairs from them months ago that came with the wrong bottoms. I ordered the replacement chairs and they wouldn't process my return until the replacement chairs came. It took several months for the replacement chairs to come and they just arrived completely damaged. Now I have paid in full for two orders of unusable chairs and am waiting for them to process my refund. They are incompetent and I will never use them for any service ever again. Stay away.

Beware of Immediate Charges before shipments and loose price match guarantee Placed 4 separate orders on this site. First order was for pretty expensive ceiling lights which I researched on several sites. After purchase on Ylighting, email confirmation shockingly showed dimensions to be half of what they were on every other site. I was able to cancel order, but never received a refund. After patiently waiting and never receiving refund, I called customer service and was refunded the next day. I wondered what if I was too busy to confirm that refund was received....would I have been out of over $1100? On second order of a ceiling fan, I found the same fan on another site at 20% discount. Even though a price match guarantee is offered on the website, customer service said that only applies to the retail price...not any promotions. Also stated by customer service that no charges are made until items ship out. ABSOLUTELY UNTRUE. When I checked my card, I was charged for all 4 orders, none of which were ready to be shipped out. One order which stated custom order with no date, now shows its not set to ship for over 3 months. Looking at other reviews, I wonder whether this will get pushed out further. If you order from here, just keep a close eye on your order and your credit card!

Worst Customer Service I bought a Kartell lamp, paying $610. It arrived with only a euro plug. Customer service was the opposite of helpful; in fact, they demanded that I send them a photo of the missing plug! I bought a replacement on Amazon for $3.99 rather than wait a week or two (or more) for them to sort it out. There are many more places to buy expensive lighting that actually care about their customers. Never again.