Received wrong color and have been… Received wrong color and have been waiting for over a week for instructions on what to do regarding replacement/exchange/return. Have contacted them 5 times, and they keep saying they will reply "shortly".

Worst Customer Service I bought a Kartell lamp, paying $610. It arrived with only a euro plug. Customer service was the opposite of helpful; in fact, they demanded that I send them a photo of the missing plug! I bought a replacement on Amazon for $3.99 rather than wait a week or two (or more) for them to sort it out. There are many more places to buy expensive lighting that actually care about their customers. Never again.

If I could give a negative review I… If I could give a negative review I would. This company is terrible. I bought chairs from them months ago that came with the wrong bottoms. I ordered the replacement chairs and they wouldn't process my return until the replacement chairs came. It took several months for the replacement chairs to come and they just arrived completely damaged. Now I have paid in full for two orders of unusable chairs and am waiting for them to process my refund. They are incompetent and I will never use them for any service ever again. Stay away.

Worst customer service ever I ordered two desks-one standing, one stationary-for my husband. I was initially thrilled, as the price and delivery time were way better than the local furniture store. The standing desk was delivered without the legs. When we realized this as we tried to put it together, we called. I didn’t know if the pieces were just missing from the box, as there were spaces in the boxes where stuff could be, or in additional box. The woman we talked to was very nice, said she would figure it out and get us replacement parts. But she asked that we check with the freight company, even though we told her it was Saturday and nobody answered the freight company on the weekends. Finally she relented and said she’d check with them on Monday. We waited for word on replacements until Thursday. In the meantime I called the freight company on Tuesday and they said nobody had called. On Friday I called ylighting but couldn’t get anyone on the phone. I emailed instead. By this time, I had contacted the manufacturer and found out that the desk legs come in a different box. I said in my email to ylighting that I wanted to get just the replacement box with the legs in it. I didn’t want a whole new desk because I didn’t need a desktop, just the legs. I also told them what I learned from the manufacturer, and said the box with legs was relatively small and could be shipped via regular delivery, not freight. This would be easier for me because I wouldn’t have to schedule the delivery like I had to with freight. After several days and a follow up email, a representative said that they would send me just the replacement parts. Though he did comment on the fact that it was the recipient’s job to check the delivery. I emailed back thanking him for the reassurance about getting only parts, but reminded HIM that I didn’t know there was a box missing. There was nothing on the bill of lading about the number of boxes, so I only checked the boxes for damage. The boxes were also very large, and it seemed very plausible that all the parts were in one box. Many more days went by (by this time it had been about 3 weeks) and I didn’t get a shipping confirmation email like the rep promised. My husband called because he was fed up and actually got a person. She said the parts were going to be shipped the next day, and we got a shipping email. AND THEN THE STUPID FREIGHT COMPANY CALLED TO SCHEDULE A DELIVERY. That’s right, after repeatedly reassuring me that they were just sending parts, I got a whole new desk. When it arrived, the box with legs was on top and rather small and light. Could have easily been sent UPS. So now I have a whole unopened box with a desk top in it in my garage. I tried a bunch of times to get ylighting to pay for it to be shipped back, but I got no response. I do not know why they didn’t just cannibalize a whole desk and send me a new leg box. Then they could have had a spare desk top for when the opposite happened and someone got a damaged or missing desk top. Regardless, I spent $4500 on two very nice desks and I barely got any customer service. If you spend a few thousand dollars, you’d think they’d pay attention and want to keep you happy. Also, I am an interior designer who works at an architectural firm and I know my way around dealing with vendors. They also knew this, and knew that I was in a position to possibly purchase hundreds of thousands of dollars worth of lighting, furniture, and furnishings for the commercial projects I work on. And yet they did nothing to keep me happy and possibly gain a large professional customer. It would have cost them only the cost to pay for the desk top to be picked up by a freight company and sent back to themselves, and I would be happy. But I have the stupid desk top and I can either keep it and pay movers to move it down to the basement (it is too heavy for my husband and I to lift), pay for oversized item trash pickup (a waste), sell it or give it away, or send it back to ylighting (now lumens) and pay for the shipping myself. Though the latter option offends me as being unfair, and there’s always the possibility they will reject it and send it back. I have not been able to sel it or give it away, so I’m probably just going to move it to the basement and make it tomorrow’s problem.

One of the worst customer experiences… One of the worst customer experiences I've had. I was sent an email June 2nd that my order has shipped. It is now July 7th. It hasn't shipped. I've called three times and each time they tell me it will be sent on Friday. It's bedroom furniture. I'd invited guests to stay the weekend of the 4th--a month after I was told it had shipped. I had nowhere for them to sleep. No real apology. No credit. Just a terrible experience all around.