I bought a $3,000 flush mount ceiling… I bought a $3,000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.

Bad products and even worse customer service. Don't give your credit card to them!!! so I ordered a LED light fixture and realized it doesnt dim with out a high pitched noise. I was told to replace the dimmer with an electronic ballast dimmer. That still didn't work. So they gave me 25% off which was considerate of them. Then months later I get an emIl stating another fixture us on the way. I called and explained I didn't order this fixture. He said it was no charge and not to worry. So I received another fixture thinking that was nice of them for all my trouble. 2 weeks later they somehow forced my old credit card through to pay 1800 dollars. I spend several days on the phone with their customer service dept to no avail and was last told a supervisor would call me back. That never happened. So now the burden of shipping it back is on me and to add insult to injury I got an email saying if the package isn't packed properly I wouldn't get my refund. Need I say the box arrived barely In one piece.

One of the worst customer experiences… One of the worst customer experiences I've had. I was sent an email June 2nd that my order has shipped. It is now July 7th. It hasn't shipped. I've called three times and each time they tell me it will be sent on Friday. It's bedroom furniture. I'd invited guests to stay the weekend of the 4th--a month after I was told it had shipped. I had nowhere for them to sleep. No real apology. No credit. Just a terrible experience all around.

worse customer service I have… worse customer service I have experienced in a long time. they mistakenly canceled a portion of my order and now I am waiting over 6 weeks for the final part I had to re-order for install. spent over 4K and still received awful follow-up. will never order from them again.

Customer service sucks and is rude… Customer service sucks and is rude while trying to actually purchase a product. Can only imagine they're worse once they have your money!