Bad experience Bad experience. Partially shipped my order, long back order for the pending items with zero meaningful updates on status. Received incorrect product after very long wait and they show zero interest in sending me the correct product and making it right. Will never shop here again.

The product was not as advertise The product was not as advertise I bought 3 outdoor fans wet rated after 8 months of use they stop working because they were not manufactured for outdoors I ask for a replacement or reimbursement they denied it

Customer service sucks and is rude… Customer service sucks and is rude while trying to actually purchase a product. Can only imagine they're worse once they have your money!

Received wrong color and have been… Received wrong color and have been waiting for over a week for instructions on what to do regarding replacement/exchange/return. Have contacted them 5 times, and they keep saying they will reply "shortly".

I bought a $3,000 flush mount ceiling… I bought a $3,000 flush mount ceiling lamp. For starters, the lamp came slightly damaged, which wasn't their fault. They offered me 10% off to keep, which I accepted. However, once I had the electrician installed it, the dimmer didn't work. I called them and they were nice in the beginning trying to help me troubleshoot the issue. During this time, I had the electrician come out three times doing what they told me to do, but in the end, the electrician told me that this is a commercial light and uses 5 wires, while residential homes use 3 wires. So, when I called them to tell them this, they first said, I took the 10% off and accepted it. I had to remind them that was for the damage. After I overcame that, next they said it has been too long since I ordered the light, but then I told them that I have been in constant contact with them about this and I had to schedule the electrician three times to come out which takes time as well. In the end, they basically said that they sell residential and commercial lights and that I should have called them before ordering to confirm. The bottom line, this company will absolutely do anything to not refund you.