free gifts from Ylighting… We bought a wall sconce from Ylighting last summer for a new house. There was a floor lamp included for free! I didn't want to spend $400. for one wall sconce, but I really liked the free floor lamp which came with it. So, it seemed like a good deal to get 2 lamps for the price of one...The floor lamp is called HangMan. Wonderful design, adjusts 2 ways, easy to turn on and off and dim with just a touch. We loved it, and I tried to buy another, but found out it had been discontinued. Two months after we started using it, the Hangman floor lamp burnt out and there is no bulb to replace...so I contacted Ylighting and they basically told me I was on my own. Now I am worried about the wall sconce, will it work when we are ready to install it this summer? Also, I guess there is no such thing as a "free" lamp...just a defective one that they may have been trying to get rid of, as part of a promo for buying their other products. I wouldn't have bought the expensive wall sconce if I had known the floor lamp would not operate after 2 months. Lesson learned, buyer beware of free gifts from Ylighting!

Bad experience Bad experience. Partially shipped my order, long back order for the pending items with zero meaningful updates on status. Received incorrect product after very long wait and they show zero interest in sending me the correct product and making it right. Will never shop here again.

Customer service sucks and is rude… Customer service sucks and is rude while trying to actually purchase a product. Can only imagine they're worse once they have your money!

Bad products and even worse customer service. Don't give your credit card to them!!! so I ordered a LED light fixture and realized it doesnt dim with out a high pitched noise. I was told to replace the dimmer with an electronic ballast dimmer. That still didn't work. So they gave me 25% off which was considerate of them. Then months later I get an emIl stating another fixture us on the way. I called and explained I didn't order this fixture. He said it was no charge and not to worry. So I received another fixture thinking that was nice of them for all my trouble. 2 weeks later they somehow forced my old credit card through to pay 1800 dollars. I spend several days on the phone with their customer service dept to no avail and was last told a supervisor would call me back. That never happened. So now the burden of shipping it back is on me and to add insult to injury I got an email saying if the package isn't packed properly I wouldn't get my refund. Need I say the box arrived barely In one piece.

Advertised loss leader at steep… Advertised loss leader at steep discount. I ordered it. It never came. Company keeps delaying delivery date and offering cancellation, which is inadaquate because I passed on other holiday discounts which no longer are available for this lamp. Dishonest people.