Seamless has seems After 5 years of giving this company my money I've finally had enough. Uber eats here I come. Deliveries went terribly and customer service could care less. If u dont appreciate my business, I'll go elsewhere.

Seamless rarely disappoints. I have used Seamless for 13 years now. They rarely disappoint and when that happens, it is usually the restaurant's fault and Seamless makes up for it. I have had wonderful experiences with Customer Service. The only thing that seems to have changed lately is that I haven't received a feedback request via text in a while and I think its due to sheer volume as a result of Covid-19.

Random issues Half the time im not being helped properly. Sometimes they mess up, and I am the one who suffers from it. If a restaurant cannot complete my order because they are closed or no longer have the food I want, I still get charged, and im the one that has to wait 5-7 days or more for a refund. Why not instantly refund me so I can order from someone else? Today I placed an order of 2 dishes, but only received one. They're solution is for me to wait a week to get refunded. Great, so now I have to split the food with my wife (which is never an issue for me) only that there are 7 dumplings. The representative abruptly ended the chat when I was still typing. A few of them are rude. If only we could rate them after the chat has ended maybe their boss will take action

Seamless is not seamless We ordered McDonalds though Seamless, the driver didn't speak any English and couldn't follow the directions given to find our address. 2 calls with her as well as text, 2 chats with customer service and a phone call with customer service, an hour later we had cold McDonalds. Definitely not worth $40. They gave their scripted empathy but offered no credit whatsoever.

Call the Restaurant for Takeout This company charged me 25% more for pickup, as if it was delivery. That is ridiculous and when you ask to speak to customer service to cancel before you receive your order, they are rude and hang up. Then they take 30%+ commission from the restaurant.