They didn't deliver the food…I got charged, no refund, no communication Delivery person didn't deliver the food order. I contacted Seamless. Seamless apologized and would issue a refund and a 20% coupon. Neither refund nor a 20% coupon happened. A week later, i again contacted Seamless. Apologies, would issue a refund and a 20% coupon. Got the 20% coupon, no refund. Contacted again today, some 3 weeks later. The guy claims it's refunded but he needs virtually all the numbers on my card to "file a report" I've saved screenshots of all relevant records and chats. I'm done giving out numbers, I'm done filing reports about reports. I've moved on to my next step: letting the public know about how I experienced getting cheated by Seamless. Oh, my oh my: the overall rating here at trustpilot seems to be ABYSMAL! I'm so shocked. Save your mental health, get your meals another way.

Refused to issue refund Called a restaurant that I ordered from that was pickup only to cancel my order. Was told to call the restaurant instead. In the two minutes it took me to connect to a customer service agent, the restaurant decided to start making my food in a clear money grab that made me in eligible for a refund. The agent was able to offer me a maximum of a $10 refund on a $30 charge, only after I said that the five dollars and seven dollars she originally offered were not acceptable. There were also no supervisors available, so she opened a ticket for me, but I doubt that anyone will call me back. After that she abruptly ended the chat. Poor customer service and I am out $30.

Random issues Half the time im not being helped properly. Sometimes they mess up, and I am the one who suffers from it. If a restaurant cannot complete my order because they are closed or no longer have the food I want, I still get charged, and im the one that has to wait 5-7 days or more for a refund. Why not instantly refund me so I can order from someone else? Today I placed an order of 2 dishes, but only received one. They're solution is for me to wait a week to get refunded. Great, so now I have to split the food with my wife (which is never an issue for me) only that there are 7 dumplings. The representative abruptly ended the chat when I was still typing. A few of them are rude. If only we could rate them after the chat has ended maybe their boss will take action

Account Continuously Blocked Seamless is a nightmare when your address, neighborhood, or city changes semi-regularly. I have experienced several account lockouts over the past four years. But the app doesn't tell you this; it just suddenly and consistently tells you that your payment methods are invalid. I work in SaaS software engineering and I get it, they're trying to hide that they think fraud is occurring. But in 2023, it can't be that unusual to be in a new city every few months. And it takes an "escalation" to a department that is not immediate; it often takes several days to resolve. Well, their loss. I wonder how many people just give up when they experience this generic failure.

Professional Scam Artist I tried to cancel due to the extended wait time and was denied. Then I never received the order. When I called Grub Hub the supervisor told me that they could not do anything about it. I feel that it's because of my race and will be filing a lawsuit.