Refused to fix issue until 3 agents in The driver misdelivered my food and instead of fixing the issue, Seamless accused me of putting in a wrong address (even though I had proof it was correct). I had to speak to 3 people before I got help. No excuse for such poor customer care.

Seamless is great Seamless is great! The food options are wonderful and if there's a problem with your food order they do all they can to make sure the customer is taken care of. I love the estimated arrival times because they are always pretty accurate. The delivery service is a little pricey once you add up the cost of food, taxes, delivery fee and tip, but when it's late and you don't feel like going out, it's worth it.

Seamless has seems After 5 years of giving this company my money I've finally had enough. Uber eats here I come. Deliveries went terribly and customer service could care less. If u dont appreciate my business, I'll go elsewhere.

Seamless is not seamless We ordered McDonalds though Seamless, the driver didn't speak any English and couldn't follow the directions given to find our address. 2 calls with her as well as text, 2 chats with customer service and a phone call with customer service, an hour later we had cold McDonalds. Definitely not worth $40. They gave their scripted empathy but offered no credit whatsoever.

Seamless rarely disappoints. I have used Seamless for 13 years now. They rarely disappoint and when that happens, it is usually the restaurant's fault and Seamless makes up for it. I have had wonderful experiences with Customer Service. The only thing that seems to have changed lately is that I haven't received a feedback request via text in a while and I think its due to sheer volume as a result of Covid-19.