Seamless is no longer what it used to be. The app has gone completely down hill. After a few months of continuous issues, i've decided to delete the app and my account. Pre pandemic, seamless was great, never really found myself having any issues. In the last 6 months however, the price gauging started and the lack of good service became more common. Delayed orders, lack of delivery drivers, higher fees, and usually the end result is a cancelled order and me getting money sent back into my account sometime in the next 5-7 days Paying more money, and having worse service? No thank you. I'm done. I'll just walk to the restaurant I want to eat at, or use Uber Eats

Refused to issue refund Called a restaurant that I ordered from that was pickup only to cancel my order. Was told to call the restaurant instead. In the two minutes it took me to connect to a customer service agent, the restaurant decided to start making my food in a clear money grab that made me in eligible for a refund. The agent was able to offer me a maximum of a $10 refund on a $30 charge, only after I said that the five dollars and seven dollars she originally offered were not acceptable. There were also no supervisors available, so she opened a ticket for me, but I doubt that anyone will call me back. After that she abruptly ended the chat. Poor customer service and I am out $30.

Seamless rarely disappoints. I have used Seamless for 13 years now. They rarely disappoint and when that happens, it is usually the restaurant's fault and Seamless makes up for it. I have had wonderful experiences with Customer Service. The only thing that seems to have changed lately is that I haven't received a feedback request via text in a while and I think its due to sheer volume as a result of Covid-19.

They will rip you off by adding a… They will rip you off by adding a tremendous amount of fees and suggested tip and you'll never have an opportunity to stop the transaction. If you cancel, they'll insist they can't give you a refund and will only give you a credit towards a future transaction. The customer support is horrible. Total ripoff.

Refused to fix issue until 3 agents in The driver misdelivered my food and instead of fixing the issue, Seamless accused me of putting in a wrong address (even though I had proof it was correct). I had to speak to 3 people before I got help. No excuse for such poor customer care.