This company does not protect the… This company does not protect the sellers at all - their customers who bring them money. The support service is a complete zero, with standard response phrases, without any insight into the situation. We had a nonstandard situation where a buyer made a purchase and then a chargeback via Paypal (Stripe synchronises payments via Paypal). When we refunded the buyer via Paypal, we thought it would synchronise with Stripe, but no way - Stripe charged us again and refunded the buyer on their side. It came out a complete nonsense - the buyer got the money twice! Is it common sense that the buyer is receiving a double refund? All the evidence has been provided that we have paid the full amount under the charback dispute. This is nonsense! No amount of proof and no amount of requests could help us... They didn't even look into the situation.

Terrible customer support While the platform itself may be very good and well developed, the support team is extremely slow and move away their responsibility on other agents that can't solve the problem either. Right now my funds in SEK have been somewhat held in hostage without me being able to payout due to minimum payout threshold being extremely high. I asked them to convert my SEK to EUR with the 2% conversion rate. After confirming me in livechat they could fix this but the ticket / matter had to be moved over email it took them 1 week to respond saying "Ohh I see you have connected an SEK bank so I would assume you have fixed the problem".... Well, no that did not fix the problem. They are giving me soollutions I have not agreed upon so I contacted the livechat support again and they told me they would have to notify the same people again on the email ticket meaning I would most likely have to wait for another week for a response. Neither can they give me an estimated handling-time for the matter.. I'd give 4/5 stars for the platform / design but 0/5 stars in customer service..

Very very bad service this is my second acoount, very bad experience with stripe.. bad service im not recomend for any business this service trust me this is very poor service

AVOID STRIPE PLATFORM at all cost. AVOID STRIPE PLATFORM at all cost. Please check Stripe.co.uk reviews for real reviews from real customers. They are taking huge amount of money to the stripe platform and then in the name of verification they will hold money for weeks and they wuld decide to close down account, but still will be holding those money in stripe, won't even refunds to customers and won't release it to business, won't even reply to any of your emails. AVOID TO USE STRIPE , there are lot of better genuine options to use same financial services.

Tori from Stripe Tori went above and beyond. She called me and walked me through my options. She called me and explained everything to me, which I didn't expect. Basically, I was having a problem with something that couldn't be explained over a chat message. That’s why she offered to call me. She has been providing this support because it is something she is passionate about. Tori deserved a raise! It is imperative that you protect her at all costs!!!!!! Please!!!!!