This company does not protect the… This company does not protect the sellers at all - their customers who bring them money. The support service is a complete zero, with standard response phrases, without any insight into the situation. We had a nonstandard situation where a buyer made a purchase and then a chargeback via Paypal (Stripe synchronises payments via Paypal). When we refunded the buyer via Paypal, we thought it would synchronise with Stripe, but no way - Stripe charged us again and refunded the buyer on their side. It came out a complete nonsense - the buyer got the money twice! Is it common sense that the buyer is receiving a double refund? All the evidence has been provided that we have paid the full amount under the charback dispute. This is nonsense! No amount of proof and no amount of requests could help us... They didn't even look into the situation.

The platform claimed daily payouts The platform claimed daily payouts, but then, due to unknown reasons, they voluntarily changed this period to 1 week for my balance. No notifications, just "because we can" logic. Support refuses to cooperate. If we add here high fees, there's no reason to use this service.

Tyler helped me--was really great. Tyler helped me. I thought my question regarding two-factor authentication and transfer of ownership from me to another person was complex. I was startled by how well Tyler could help me. He could walk me through certain screens and pop-up windows. It was as if he was visualizing my screen and telling me very clearly what to do at each juncture. I could only think, How is it possible we can have this good a communication about a complex topic, separated as we were by probably thousands of miles and my not-always hearing things (and having to ask Tyler to repeat things). Tyler was so perfect in the help he gave me. Never showed impatience; frequently gave me a gentle reassurance. Was remarkable.

Money is transferred on time Money is transferred on time, makes registration easy. One suggestion, when people buy multiple tickets, there should be place to check under the one name without listing each guest separately. People don;t always know the names when they buy tickets in advance.

This is just bad and without any explanations. Our company is located in Europe and we work with USA clients. Started using their services and within a few days the account got blocked due to fraud even though we have all of the receipts invoices confirmations etc. from the client. Stripe decided for themselves that the client didn't authorize this charge and informed us without any reason that the charges will be released. Now I have to wait for the money to be released and charge again using a different platform. Stripe doesn't even have support besides bots or 1 way phone calls. Dear Stripe Management, If you are reading this contact us to resolve this issue.