Stripe

510 Townsend Street, 94103, San Francisco, United States
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2.50
Based on 20 Reviews

5

30.00%

4

0.00%

3

5.00%

2

20.00%

1

45.00%
About Stripe

Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet

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Professional Gambler
GB

LOOK: Chat w/ Cust Svc Confirms Stripe Takes Your Money Even When They Cannot Explain What It Is For! Here is a chat with Stripe Customer Service during which they inform me that they cannot explain why they are deducting money out of my checking account until AFTER the withdrawal has alread occurred. Unbelievable. Check out this chat with Stripe Customer Service in which they clearly indicate they cannot tell me what a charge is for until AFTER they WITHDRAW IT FROM MY CHECKING ACCOUNT! You can't make this stuff up. So what is this additional $106? Please just provide a breakdown of that amount. Are you unable to do this? If you are unable to figure this out, how do you expect me to be able to? This process should have taken no more than 2 minutes. I'm not trying to be critical or short with you, but it is a very serious issue when customer service cannot instantly explain what a charge like this is for. P Thank you for waiting. As per checking, we don't have yet any visibility of this amount $106.74 until this will be done on April 29, 2024. We will have to wait until April 29 2024. Pardon me? Are you saying you can't tell me what are charging me for until AFTER you charge me? P Yes. Is that acceptable to you as a form of "good business?" Explain please what sense that makes. P I understand but we will have to wait for us to provide the details of this transaction. Well, unfortunately, I rescind any and all permission given to Stripe to withdraw funds from my accounts that Stripe cannot substantiate and explain. Beforehand.

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Alan Rodgers
GB

Tyler helped me--was really great. Tyler helped me. I thought my question regarding two-factor authentication and transfer of ownership from me to another person was complex. I was startled by how well Tyler could help me. He could walk me through certain screens and pop-up windows. It was as if he was visualizing my screen and telling me very clearly what to do at each juncture. I could only think, How is it possible we can have this good a communication about a complex topic, separated as we were by probably thousands of miles and my not-always hearing things (and having to ask Tyler to repeat things). Tyler was so perfect in the help he gave me. Never showed impatience; frequently gave me a gentle reassurance. Was remarkable.

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Alec Monsegur
GB

Read Before It's Too Late If you are a small business owner, using Stripe is like giving your money to a random person on the street and hoping they don't run off with it. I've seen amazing businesses destroyed because of Stripe's horrible fraud detection algorithm. It's 2024, and they still can't figure out how to develop a competent algorithm that can tell the difference between a glitch and actual fraud, and their customer service team will eventually stop responding to your calls, emails, and DM's once they freeze your funds. They froze my funds for 5 months, and the only reason I got my funds back is because I got a lawyer involved to get ahold of them (they ignored my emails for months), and they finally realized they made a mistake and released the funds. Had I not hired a lawyer, my funds would still be stuck in the account, probably forever. Protect yourself and your business by staying far away from Stripe.

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UKR
GB

AVOID STRIPE PLATFORM at all cost. AVOID STRIPE PLATFORM at all cost. Please check Stripe.co.uk reviews for real reviews from real customers. They are taking huge amount of money to the stripe platform and then in the name of verification they will hold money for weeks and they wuld decide to close down account, but still will be holding those money in stripe, won't even refunds to customers and won't release it to business, won't even reply to any of your emails. AVOID TO USE STRIPE , there are lot of better genuine options to use same financial services.

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Mykolas
LT

This company does not protect the… This company does not protect the sellers at all - their customers who bring them money. The support service is a complete zero, with standard response phrases, without any insight into the situation. We had a nonstandard situation where a buyer made a purchase and then a chargeback via Paypal (Stripe synchronises payments via Paypal). When we refunded the buyer via Paypal, we thought it would synchronise with Stripe, but no way - Stripe charged us again and refunded the buyer on their side. It came out a complete nonsense - the buyer got the money twice! Is it common sense that the buyer is receiving a double refund? All the evidence has been provided that we have paid the full amount under the charback dispute. This is nonsense! No amount of proof and no amount of requests could help us... They didn't even look into the situation.

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