Stripe

510 Townsend Street, 94103, San Francisco, United States
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2.50
Based on 20 Reviews

5

30.00%

4

0.00%

3

5.00%

2

20.00%

1

45.00%
About Stripe

Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet

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elbachir Dhina
MA

Missing Payout Missing Payout Refunded April 16, 2024 08:49:21 BST Stripe payout ID: po_1P4EcGHaMoPgk3Cbh6JjhyXS Hi Stripe team, I hope this message finds you well. It has been over 6 days, My bank did not accept the payout po_1P4EcGHaMoPgk3Cbh6JjhyXS and it was refunded to Stripe. I have updated my bank details, but the payout still hasn't appeared back in Stripe. Can you please help with this? Attached is the refund receipt from the bank. Best regards, Elbachir

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Alan Rodgers
GB

Tyler helped me--was really great. Tyler helped me. I thought my question regarding two-factor authentication and transfer of ownership from me to another person was complex. I was startled by how well Tyler could help me. He could walk me through certain screens and pop-up windows. It was as if he was visualizing my screen and telling me very clearly what to do at each juncture. I could only think, How is it possible we can have this good a communication about a complex topic, separated as we were by probably thousands of miles and my not-always hearing things (and having to ask Tyler to repeat things). Tyler was so perfect in the help he gave me. Never showed impatience; frequently gave me a gentle reassurance. Was remarkable.

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UKR
GB

AVOID STRIPE PLATFORM at all cost. AVOID STRIPE PLATFORM at all cost. Please check Stripe.co.uk reviews for real reviews from real customers. They are taking huge amount of money to the stripe platform and then in the name of verification they will hold money for weeks and they wuld decide to close down account, but still will be holding those money in stripe, won't even refunds to customers and won't release it to business, won't even reply to any of your emails. AVOID TO USE STRIPE , there are lot of better genuine options to use same financial services.

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Pontus Bagge
SE

Terrible customer support While the platform itself may be very good and well developed, the support team is extremely slow and move away their responsibility on other agents that can't solve the problem either. Right now my funds in SEK have been somewhat held in hostage without me being able to payout due to minimum payout threshold being extremely high. I asked them to convert my SEK to EUR with the 2% conversion rate. After confirming me in livechat they could fix this but the ticket / matter had to be moved over email it took them 1 week to respond saying "Ohh I see you have connected an SEK bank so I would assume you have fixed the problem".... Well, no that did not fix the problem. They are giving me soollutions I have not agreed upon so I contacted the livechat support again and they told me they would have to notify the same people again on the email ticket meaning I would most likely have to wait for another week for a response. Neither can they give me an estimated handling-time for the matter.. I'd give 4/5 stars for the platform / design but 0/5 stars in customer service..

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Alec Monsegur
GB

Read Before It's Too Late If you are a small business owner, using Stripe is like giving your money to a random person on the street and hoping they don't run off with it. I've seen amazing businesses destroyed because of Stripe's horrible fraud detection algorithm. It's 2024, and they still can't figure out how to develop a competent algorithm that can tell the difference between a glitch and actual fraud, and their customer service team will eventually stop responding to your calls, emails, and DM's once they freeze your funds. They froze my funds for 5 months, and the only reason I got my funds back is because I got a lawyer involved to get ahold of them (they ignored my emails for months), and they finally realized they made a mistake and released the funds. Had I not hired a lawyer, my funds would still be stuck in the account, probably forever. Protect yourself and your business by staying far away from Stripe.

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