LOOK: Chat w/ Cust Svc Confirms Stripe Takes Your Money Even When They Cannot Explain What It Is For! Here is a chat with Stripe Customer Service during which they inform me that they cannot explain why they are deducting money out of my checking account until AFTER the withdrawal has alread occurred. Unbelievable. Check out this chat with Stripe Customer Service in which they clearly indicate they cannot tell me what a charge is for until AFTER they WITHDRAW IT FROM MY CHECKING ACCOUNT! You can't make this stuff up. So what is this additional $106? Please just provide a breakdown of that amount. Are you unable to do this? If you are unable to figure this out, how do you expect me to be able to? This process should have taken no more than 2 minutes. I'm not trying to be critical or short with you, but it is a very serious issue when customer service cannot instantly explain what a charge like this is for. P Thank you for waiting. As per checking, we don't have yet any visibility of this amount $106.74 until this will be done on April 29, 2024. We will have to wait until April 29 2024. Pardon me? Are you saying you can't tell me what are charging me for until AFTER you charge me? P Yes. Is that acceptable to you as a form of "good business?" Explain please what sense that makes. P I understand but we will have to wait for us to provide the details of this transaction. Well, unfortunately, I rescind any and all permission given to Stripe to withdraw funds from my accounts that Stripe cannot substantiate and explain. Beforehand.

Read Before It's Too Late If you are a small business owner, using Stripe is like giving your money to a random person on the street and hoping they don't run off with it. I've seen amazing businesses destroyed because of Stripe's horrible fraud detection algorithm. It's 2024, and they still can't figure out how to develop a competent algorithm that can tell the difference between a glitch and actual fraud, and their customer service team will eventually stop responding to your calls, emails, and DM's once they freeze your funds. They froze my funds for 5 months, and the only reason I got my funds back is because I got a lawyer involved to get ahold of them (they ignored my emails for months), and they finally realized they made a mistake and released the funds. Had I not hired a lawyer, my funds would still be stuck in the account, probably forever. Protect yourself and your business by staying far away from Stripe.

Terrible customer support While the platform itself may be very good and well developed, the support team is extremely slow and move away their responsibility on other agents that can't solve the problem either. Right now my funds in SEK have been somewhat held in hostage without me being able to payout due to minimum payout threshold being extremely high. I asked them to convert my SEK to EUR with the 2% conversion rate. After confirming me in livechat they could fix this but the ticket / matter had to be moved over email it took them 1 week to respond saying "Ohh I see you have connected an SEK bank so I would assume you have fixed the problem".... Well, no that did not fix the problem. They are giving me soollutions I have not agreed upon so I contacted the livechat support again and they told me they would have to notify the same people again on the email ticket meaning I would most likely have to wait for another week for a response. Neither can they give me an estimated handling-time for the matter.. I'd give 4/5 stars for the platform / design but 0/5 stars in customer service..

This company does not protect the… This company does not protect the sellers at all - their customers who bring them money. The support service is a complete zero, with standard response phrases, without any insight into the situation. We had a nonstandard situation where a buyer made a purchase and then a chargeback via Paypal (Stripe synchronises payments via Paypal). When we refunded the buyer via Paypal, we thought it would synchronise with Stripe, but no way - Stripe charged us again and refunded the buyer on their side. It came out a complete nonsense - the buyer got the money twice! Is it common sense that the buyer is receiving a double refund? All the evidence has been provided that we have paid the full amount under the charback dispute. This is nonsense! No amount of proof and no amount of requests could help us... They didn't even look into the situation.

Am setting up new business and the tech… Am setting up new business and the tech aspect is not my forte. Everyone I have dealt with only supports me thru online and chat. When I don't understand something, I am lost. When this happened with stripe, miracle of miracles, I got to actually talk to a real person. My stress levels dropped dramatically. Thanks to stripe for keeping the humans in customer service!!!