Terrible customer support While the platform itself may be very good and well developed, the support team is extremely slow and move away their responsibility on other agents that can't solve the problem either. Right now my funds in SEK have been somewhat held in hostage without me being able to payout due to minimum payout threshold being extremely high. I asked them to convert my SEK to EUR with the 2% conversion rate. After confirming me in livechat they could fix this but the ticket / matter had to be moved over email it took them 1 week to respond saying "Ohh I see you have connected an SEK bank so I would assume you have fixed the problem".... Well, no that did not fix the problem. They are giving me soollutions I have not agreed upon so I contacted the livechat support again and they told me they would have to notify the same people again on the email ticket meaning I would most likely have to wait for another week for a response. Neither can they give me an estimated handling-time for the matter.. I'd give 4/5 stars for the platform / design but 0/5 stars in customer service..

Tyler helped me--was really great. Tyler helped me. I thought my question regarding two-factor authentication and transfer of ownership from me to another person was complex. I was startled by how well Tyler could help me. He could walk me through certain screens and pop-up windows. It was as if he was visualizing my screen and telling me very clearly what to do at each juncture. I could only think, How is it possible we can have this good a communication about a complex topic, separated as we were by probably thousands of miles and my not-always hearing things (and having to ask Tyler to repeat things). Tyler was so perfect in the help he gave me. Never showed impatience; frequently gave me a gentle reassurance. Was remarkable.

Read Before It's Too Late If you are a small business owner, using Stripe is like giving your money to a random person on the street and hoping they don't run off with it. I've seen amazing businesses destroyed because of Stripe's horrible fraud detection algorithm. It's 2024, and they still can't figure out how to develop a competent algorithm that can tell the difference between a glitch and actual fraud, and their customer service team will eventually stop responding to your calls, emails, and DM's once they freeze your funds. They froze my funds for 5 months, and the only reason I got my funds back is because I got a lawyer involved to get ahold of them (they ignored my emails for months), and they finally realized they made a mistake and released the funds. Had I not hired a lawyer, my funds would still be stuck in the account, probably forever. Protect yourself and your business by staying far away from Stripe.

Am setting up new business and the tech… Am setting up new business and the tech aspect is not my forte. Everyone I have dealt with only supports me thru online and chat. When I don't understand something, I am lost. When this happened with stripe, miracle of miracles, I got to actually talk to a real person. My stress levels dropped dramatically. Thanks to stripe for keeping the humans in customer service!!!

This company does not protect the… This company does not protect the sellers at all - their customers who bring them money. The support service is a complete zero, with standard response phrases, without any insight into the situation. We had a nonstandard situation where a buyer made a purchase and then a chargeback via Paypal (Stripe synchronises payments via Paypal). When we refunded the buyer via Paypal, we thought it would synchronise with Stripe, but no way - Stripe charged us again and refunded the buyer on their side. It came out a complete nonsense - the buyer got the money twice! Is it common sense that the buyer is receiving a double refund? All the evidence has been provided that we have paid the full amount under the charback dispute. This is nonsense! No amount of proof and no amount of requests could help us... They didn't even look into the situation.