This is just bad and without any explanations. Our company is located in Europe and we work with USA clients. Started using their services and within a few days the account got blocked due to fraud even though we have all of the receipts invoices confirmations etc. from the client. Stripe decided for themselves that the client didn't authorize this charge and informed us without any reason that the charges will be released. Now I have to wait for the money to be released and charge again using a different platform. Stripe doesn't even have support besides bots or 1 way phone calls. Dear Stripe Management, If you are reading this contact us to resolve this issue.

Terrible customer support While the platform itself may be very good and well developed, the support team is extremely slow and move away their responsibility on other agents that can't solve the problem either. Right now my funds in SEK have been somewhat held in hostage without me being able to payout due to minimum payout threshold being extremely high. I asked them to convert my SEK to EUR with the 2% conversion rate. After confirming me in livechat they could fix this but the ticket / matter had to be moved over email it took them 1 week to respond saying "Ohh I see you have connected an SEK bank so I would assume you have fixed the problem".... Well, no that did not fix the problem. They are giving me soollutions I have not agreed upon so I contacted the livechat support again and they told me they would have to notify the same people again on the email ticket meaning I would most likely have to wait for another week for a response. Neither can they give me an estimated handling-time for the matter.. I'd give 4/5 stars for the platform / design but 0/5 stars in customer service..

Missing Payout Missing Payout Refunded April 11, 2024 08:48:39 BST Hi Stripe Team, Please help My bank did not accept the payout *po_1P2Nt6JMt0FDKnqjAkVcyCLX* and it was refunded to Stripe has been more than 13 days, I have updated my bank details, but the payout still hasn't appeared back in Stripe. Can you please assist with this issue? Attached is the refund receipt from the bank. Best regards, Soukaina

Tyler helped me--was really great. Tyler helped me. I thought my question regarding two-factor authentication and transfer of ownership from me to another person was complex. I was startled by how well Tyler could help me. He could walk me through certain screens and pop-up windows. It was as if he was visualizing my screen and telling me very clearly what to do at each juncture. I could only think, How is it possible we can have this good a communication about a complex topic, separated as we were by probably thousands of miles and my not-always hearing things (and having to ask Tyler to repeat things). Tyler was so perfect in the help he gave me. Never showed impatience; frequently gave me a gentle reassurance. Was remarkable.

Missing Payout Missing Payout Refunded April 16, 2024 08:49:21 BST Stripe payout ID: po_1P4EcGHaMoPgk3Cbh6JjhyXS Hi Stripe team, I hope this message finds you well. It has been over 6 days, My bank did not accept the payout po_1P4EcGHaMoPgk3Cbh6JjhyXS and it was refunded to Stripe. I have updated my bank details, but the payout still hasn't appeared back in Stripe. Can you please help with this? Attached is the refund receipt from the bank. Best regards, Elbachir