No decaf It was raining this morning and I wanted a hot coffee. I didn't want to get out of my car so I went thru the drive thru. Ordered my coffee and was told they needed to make a new pot of decaf and would bring it out to me. I sat for over 10 mins. and no coffee. I went inside and complained they immediately got my coffee. I called to complain and was told my ordered must have been taken off the screen thinking it had been delivered they did offer a remind or another coffee. Not planning on going to the Grant Ave Auburn NY anytime in the future.

Used to be good back in the day Used to be good back in the day, but not anymore. Prices are ridiculous for what they give you, never hot and fresh and each location varies in quality. Just another example of fast-food companies saying they're improving what they do to make it better when in actuality, it couldn't be any worse. Breakfast would be about the best thing going for them at this point but the burger business is terrible.

Very poor service food was barley warm Very poor service food was barley warm. The service was long. Housekeeping was poor. Working 3 people on a Saturday night with inadequate training no one peer checking and very unorganized at least have someone there with there A game helping. Or just close it down when you don't have adequately trained personnel working. Start training and retrain personnel call it just in time training. Not sure if this store is a franchise or corporate someone need to check this place out. Not just during the day but at night. I do not want my money back because i did not get a receipt like always Kiosk out of paper every time the manager busy trying to make food and put orders together. It's really not their issues it the personnel doing the training. Management. They should have a 2-minute pre job brief when they start there shift and communication would be helpful when making orders. I watch them work none of the 3 are communicating or calling orders. And if your short staff and only have 3 people working close the drive thru or the dining room because the quality of the product is bad. Or close the store at 4 until you get personnel organized and trained. My order was a fish filet and double cheeseburger med coke and a child's coke. Between 8:45 pm 9:30 Pm In this day in age you should be able to track it with what was sold that day. Also, I now places are short people. But you have to hire people.

Served food that needs cutlery but there is no functional cutlery to eat it with? Serving hatch: The process for waiting at the hatch was confusing: instructions on receipt indicated to wait at collection point 1, but the collection point was not numbered or advertised as the collection point either. There was also no staff visible behind the counter and it also says my item was ready for collection for many minutes before a member of staff appeared with the food, which made me wonder if I was in the wrong place. Staff: No problems with the staff themselves: seemed nice and polite. No cutlery issue: There’s something that makes my blood boil however: serving food that requires cutlery to eat it and being given very soft cardboard cutlery to attempt to eat it with. Of course the fork breaks every time you use it and you have to leave your food to go back to the counter and ask for more cutlery, which inevitably breaks again. Either: serve food that requires cutlery with cutlery that works OR don’t serve food that requires cutlery, Honestly, if we aren’t allowed plastic cutlery then simply don’t serve the food.

Visited McDonald's at Bobbin Visited McDonald's at Bobbin, Sittingbourne, Kent. Excellent service, really clean, very friendly and helpful. Quick service, food freshly cooked. Coffee was good too.