I have just been through the worst… I have just been through the worst experience in McDonald at two rivers retail park in Staines . The manager Kathrina is very rude and unhelpful has no customer service acumen and the young lady don’t have her name did not open the window to take my money and kept me waiting. I asked for a manager and the young lady was very rude and walked away rather then Serving me and apologise for the delay.

The quarter pounder is by far their… The quarter pounder is by far their best menu item. customer service is not great, but what do you expect. Prices are going up in CA because of the new fast food worker laws. SO probably wont be eating here for a while

No more McDelivery. We ordered via McDelivery for lunch today and 2 items from the main meal were missing. Googled the phone number for McDonald's customer service and the automated number brought us through to Uber eats where we were told firmly we will not be getting a refund. Emailed McDonald's Customer service giving them the full details of our order and screen shots of the receipts and labels from the bags. After getting 3 or 4 emails from McDonald’s Customer service asking questions like which branch and the total cost of our order, on their 5th email they said we will not be provided a refund but they can give a goodwill gesture of 2 medium meal vouchers!!! The vouchers don't even add upto the missing foods we ordered. We spend our money hoping we will be getting what we order and someone who is working in McDonald’s get the order wrong and we lose our money. Someone please explain how this works. We are never ordering through McDelivery ever again. We would not even give this one star. We wish more people read these reviews before ordering via McDelivery. We wish we had before ordering.

The Horror of Horrors: A Disheartening Encounter at McDonald’s It is with a heavy heart and a disappointed palate that I recount the horror of horrors that befell me at McDonald’s, a place where I once found solace in the form of a comforting meal. My anticipation for a delightful feast was met with a ghastly surprise – the ‘Sus Burger’. This burger, a far cry from the golden standards set by McDonald’s, was an affront to the very essence of fast food. The patty, which should have been the star, was instead an overcooked specter of its former self. Each bite was a reminder of the potential that was lost in flames. The vegetables, a mere garnish to the tragedy, were a wilted representation of neglect. The lettuce, which should have added a refreshing crunch, was as limp as a forgotten memory. The tomatoes, devoid of any semblance of ripeness, were a pale imitation of what they promised to be. And the bun – that cornerstone of any respectable burger – was a stale, disheartening bookend to the sad narrative within. It was supposed to be soft and yielding, yet it crumbled under the slightest pressure, much like my expectations. This was not the McDonald’s experience that I had come to cherish. This was a culinary misstep, a horror of horrors that unfolded with each regrettable bite. I urge McDonald’s to heed this tale of woe and steer back to the path of deliciousness that has charmed millions. Let not the ‘Sus Burger’ be the downfall of a beloved institution.

Zero if I could Zero if I could. McDonald’s Customer Service is a joke. Worst in the industry. The agent literally hung up on me when she could not help me.