Customer Service? More like DISSERVICE!! I am absolutely furious and dumbfounded at the GENERIC CUSTOMER RESPONSE THAT COMES IN WHEN A CUSTOMER takes the time to submit a complaint and further more takes the time to provide the information that is initially sent upon the first email that your support team sends in. I am simply asking to replenish my 6000 points that this app took on my order that was cancelled by a technicality on the apps part. The agents response to a refund of .22 cents is not my concern. My whole point is getting something rectified that was your error to begin with. The is the SECOND TIME I GOT A GENERIC RESPONSE WHEN SENDING IN A COMPLAINT. I don't want a generic response. I want someone to fix this issue. Quit sending me a polite sorry, but not my problem email and just fix your mistake! Has McDonalds got that big that you are THIS GREEDY TO RETURN POINTS

Online orders… They need hire people who can read or have good eyesight when reading online orders. Perhaps that's why I keep getting the wrong order delivered to my house.

3 stars.. 3 stars... because half of my interaction with McDo is good (delicious, fresh, good service) while half is bad (missing item in order, late delivery, etc.).

Served food that needs cutlery but there is no functional cutlery to eat it with? Serving hatch: The process for waiting at the hatch was confusing: instructions on receipt indicated to wait at collection point 1, but the collection point was not numbered or advertised as the collection point either. There was also no staff visible behind the counter and it also says my item was ready for collection for many minutes before a member of staff appeared with the food, which made me wonder if I was in the wrong place. Staff: No problems with the staff themselves: seemed nice and polite. No cutlery issue: There’s something that makes my blood boil however: serving food that requires cutlery to eat it and being given very soft cardboard cutlery to attempt to eat it with. Of course the fork breaks every time you use it and you have to leave your food to go back to the counter and ask for more cutlery, which inevitably breaks again. Either: serve food that requires cutlery with cutlery that works OR don’t serve food that requires cutlery, Honestly, if we aren’t allowed plastic cutlery then simply don’t serve the food.

No more McDelivery. We ordered via McDelivery for lunch today and 2 items from the main meal were missing. Googled the phone number for McDonald's customer service and the automated number brought us through to Uber eats where we were told firmly we will not be getting a refund. Emailed McDonald's Customer service giving them the full details of our order and screen shots of the receipts and labels from the bags. After getting 3 or 4 emails from McDonald’s Customer service asking questions like which branch and the total cost of our order, on their 5th email they said we will not be provided a refund but they can give a goodwill gesture of 2 medium meal vouchers!!! The vouchers don't even add upto the missing foods we ordered. We spend our money hoping we will be getting what we order and someone who is working in McDonald’s get the order wrong and we lose our money. Someone please explain how this works. We are never ordering through McDelivery ever again. We would not even give this one star. We wish more people read these reviews before ordering via McDelivery. We wish we had before ordering.