Online orders… They need hire people who can read or have good eyesight when reading online orders. Perhaps that's why I keep getting the wrong order delivered to my house.

Zero if I could Zero if I could. McDonald’s Customer Service is a joke. Worst in the industry. The agent literally hung up on me when she could not help me.

No more McDelivery. We ordered via McDelivery for lunch today and 2 items from the main meal were missing. Googled the phone number for McDonald's customer service and the automated number brought us through to Uber eats where we were told firmly we will not be getting a refund. Emailed McDonald's Customer service giving them the full details of our order and screen shots of the receipts and labels from the bags. After getting 3 or 4 emails from McDonald’s Customer service asking questions like which branch and the total cost of our order, on their 5th email they said we will not be provided a refund but they can give a goodwill gesture of 2 medium meal vouchers!!! The vouchers don't even add upto the missing foods we ordered. We spend our money hoping we will be getting what we order and someone who is working in McDonald’s get the order wrong and we lose our money. Someone please explain how this works. We are never ordering through McDelivery ever again. We would not even give this one star. We wish more people read these reviews before ordering via McDelivery. We wish we had before ordering.

I have just been through the worst… I have just been through the worst experience in McDonald at two rivers retail park in Staines . The manager Kathrina is very rude and unhelpful has no customer service acumen and the young lady don’t have her name did not open the window to take my money and kept me waiting. I asked for a manager and the young lady was very rude and walked away rather then Serving me and apologise for the delay.

No decaf It was raining this morning and I wanted a hot coffee. I didn't want to get out of my car so I went thru the drive thru. Ordered my coffee and was told they needed to make a new pot of decaf and would bring it out to me. I sat for over 10 mins. and no coffee. I went inside and complained they immediately got my coffee. I called to complain and was told my ordered must have been taken off the screen thinking it had been delivered they did offer a remind or another coffee. Not planning on going to the Grant Ave Auburn NY anytime in the future.