Served food that needs cutlery but there is no functional cutlery to eat it with? Serving hatch: The process for waiting at the hatch was confusing: instructions on receipt indicated to wait at collection point 1, but the collection point was not numbered or advertised as the collection point either. There was also no staff visible behind the counter and it also says my item was ready for collection for many minutes before a member of staff appeared with the food, which made me wonder if I was in the wrong place. Staff: No problems with the staff themselves: seemed nice and polite. No cutlery issue: There’s something that makes my blood boil however: serving food that requires cutlery to eat it and being given very soft cardboard cutlery to attempt to eat it with. Of course the fork breaks every time you use it and you have to leave your food to go back to the counter and ask for more cutlery, which inevitably breaks again. Either: serve food that requires cutlery with cutlery that works OR don’t serve food that requires cutlery, Honestly, if we aren’t allowed plastic cutlery then simply don’t serve the food.

Very poor service food was barley warm Very poor service food was barley warm. The service was long. Housekeeping was poor. Working 3 people on a Saturday night with inadequate training no one peer checking and very unorganized at least have someone there with there A game helping. Or just close it down when you don't have adequately trained personnel working. Start training and retrain personnel call it just in time training. Not sure if this store is a franchise or corporate someone need to check this place out. Not just during the day but at night. I do not want my money back because i did not get a receipt like always Kiosk out of paper every time the manager busy trying to make food and put orders together. It's really not their issues it the personnel doing the training. Management. They should have a 2-minute pre job brief when they start there shift and communication would be helpful when making orders. I watch them work none of the 3 are communicating or calling orders. And if your short staff and only have 3 people working close the drive thru or the dining room because the quality of the product is bad. Or close the store at 4 until you get personnel organized and trained. My order was a fish filet and double cheeseburger med coke and a child's coke. Between 8:45 pm 9:30 Pm In this day in age you should be able to track it with what was sold that day. Also, I now places are short people. But you have to hire people.

Visited McDonald's at Bobbin Visited McDonald's at Bobbin, Sittingbourne, Kent. Excellent service, really clean, very friendly and helpful. Quick service, food freshly cooked. Coffee was good too.

Don’t eat at Mc Donald’s JFK Terminal 4 This is the poorest McDonald's I've ever seen in my life. Terrible service, squalid environment and really trashy staff. We had dinner like in a pigsty because everything was dirty. Unfortunately we had to eat dinner because we were hungry and certainly not because we wanted to eat in a toilet like that. The manager Elsa first wanted to pretend to show some interest in managing the case and then abandoned not knowing that I would publish, but the image of that McDonald's will be ruined as well as the entire company if they don't take steps to compensate the damage caused to me. This lady pretends not to know how to reimburse the meal (at a minimum) even though she gave her US bank details. Really trashy. Avoid this Mc DONALDS and try to eat something more nutritious and non-fatty!

3 stars.. 3 stars... because half of my interaction with McDo is good (delicious, fresh, good service) while half is bad (missing item in order, late delivery, etc.).