3 stars.. 3 stars... because half of my interaction with McDo is good (delicious, fresh, good service) while half is bad (missing item in order, late delivery, etc.).

Served food that needs cutlery but there is no functional cutlery to eat it with? Serving hatch: The process for waiting at the hatch was confusing: instructions on receipt indicated to wait at collection point 1, but the collection point was not numbered or advertised as the collection point either. There was also no staff visible behind the counter and it also says my item was ready for collection for many minutes before a member of staff appeared with the food, which made me wonder if I was in the wrong place. Staff: No problems with the staff themselves: seemed nice and polite. No cutlery issue: There’s something that makes my blood boil however: serving food that requires cutlery to eat it and being given very soft cardboard cutlery to attempt to eat it with. Of course the fork breaks every time you use it and you have to leave your food to go back to the counter and ask for more cutlery, which inevitably breaks again. Either: serve food that requires cutlery with cutlery that works OR don’t serve food that requires cutlery, Honestly, if we aren’t allowed plastic cutlery then simply don’t serve the food.

I have just been through the worst… I have just been through the worst experience in McDonald at two rivers retail park in Staines . The manager Kathrina is very rude and unhelpful has no customer service acumen and the young lady don’t have her name did not open the window to take my money and kept me waiting. I asked for a manager and the young lady was very rude and walked away rather then Serving me and apologise for the delay.

Zero if I could Zero if I could. McDonald’s Customer Service is a joke. Worst in the industry. The agent literally hung up on me when she could not help me.

Finally figured out McDonald's weak… Finally figured out McDonald's weak spot > McDonald's in Donegal PA. The order taker at the window was lifeless [did not seem to care]. Gave her my order # and she said OK. No salutation, thank you or drive up. The order was simple > 3 sandwiches - only found 2 sandwiches in bag > order taker seemed very angry when I told her of shortage. McDonald's has tooo much competition for this to happen. Say goodbye McDonald's