I placed an order online I placed an order online. I went through the payment process and the whole 9 yards but never got my food. I went to the store to try to get this resolved, and even though I showed proof that I was in contact with Customer Service, the manager would not do anything to help. I called Customer Service and they saw the problem. The problem was in the app which was no fault of mine. It took 2 1/2 hours before I was able to get food. Neither the manager or Customer Service offered any compensation. I think that’s ridiculous because it took 2 1/2 hours to get food from them. I was paying $25 on top of what it cost to get the food in the store. I don’t think I will ever use them again.

What are you doing? Very disappointed will not be back until more consistency in portion size. Annoying that they are still using a spoon to dish out the protein, not sure if they have heard of a measuring cup? Tired of paying for double protein to get the standard amount.

Decent food depending on time of day but absolutely dreadful. Customer service Customers may as well be cattle at chipotle with how they rush you through even if no one is behind you and literally I've never ever seen an employee smile and after paying they don't even give you the tray they make you reach across and get it literally Everytime. The food is somewhat consistent depending on what time of the day but can't order online because the severely skimp on portions. Only restaurant I frequent that literally the whole staff act like you're an inconveniencing them.

This is the first time we have visited… This is the first time we have visited a Chipolte's, and certainly were disappointed. We got there around 2pm, so it was after the lunch crowd. There were only two other people dining, but at least half of the tables were dirty. They are small tables, and it doesn't take much effort to clean them. We went through the line. The server was fast and efficient. Checkout was just "okay". The taste of the meat was just okay...nothing special. The chips and taco shell didn't seem to be fresh. They were chewy, not crunchy. The bathrooms had an unpleasant odor. There seemed to be plenty of staff, but for the most part, we got the distinct impression they were there just to make some money. They didn't seem to be particularly interested in professionally running a restaurant. Just an observation...

Received their Boorito promotion Received their Boorito promotion, but they didn't honor it. I tried repeatedly to sign into my account after 3PM (following their rules) and but was kicked out of my account because they did not send validation codes. Has anyone ever received a discount from these ripoff artists?