Chipotle is becoming CRAPPY (you all know what i mean as certain word are restricted) Chipotle got to point they don't care. Multiple locations i experience they are running out items. And when you ask substitute then the answer was RUDE like "NO". recent example at Terrell, Texas location last weekend was, i ordered Vegetarian Bowl, to my surprise the veggies were completely out which i was not told until after rice was filled in bowl, so i asked can you substitute with Guacamole which is extra charge. response was NO

Decent food depending on time of day but absolutely dreadful. Customer service Customers may as well be cattle at chipotle with how they rush you through even if no one is behind you and literally I've never ever seen an employee smile and after paying they don't even give you the tray they make you reach across and get it literally Everytime. The food is somewhat consistent depending on what time of the day but can't order online because the severely skimp on portions. Only restaurant I frequent that literally the whole staff act like you're an inconveniencing them.

I went today to causeway Brandon-33511… I went today to causeway Brandon-33511 Branch and ordered # 129 veggie bowl. The steamed veggies were not available. The manager told its not there are no veggie's. Now I don't understand if you have veggies missing in the veggie bowl and if I add Guacamole, you charge me but not deduct for your missing veggies. How is it fair with the customer. I am truly dissatisfied, there was one lady who even called manager, but he refused to come, and she left for veggies.

I went to the Bartlett Street location… I went to the Bartlett Street location in Beverly mass. They were out of meats. They were out of rice. They were out of just about half of the food, including the beverages machine was out of order, but that cashier continued to let me buy a drink. The location was a total disaster, with trash everywhere, including the tables and the floor. There was no trash barrel, available to dispose of the trash. When I did place the food order, the serving was minimal. But yet they chose to charge me full price. Including a drink, which the machine was not operable. I would not encourage anyone to step foot into this place. The employees don’t care, the manager cares less, and it reflects on the way the business is being run, and how the business looks. The place was disgusting. This will be the last time I step foot into any chipotle location.

Nightmare Company I worked for this company for a year and a half and let me tell you, it's disgusting. The staff is horribly trained, they eye ball the meats instead of using timers (literally was written up for using a timer for chicken), they don't follow food safety guidelines at all. My store and multiple others were shut down repeatedly for black mold and pests and dirt. Aside from Chipotle's being disgusting and not following food safety due to the way they train you, the H.R. here is horrific. The discrimination is insane, I'd be surprised if this company existed in ten years.