Download an app? First of all, if you have to download an app to your phone to use what looks like a drive-through, something's not right. Secondly, the prices are too high, for the quantity and quality of what you actually get. If this franchise flourishes any further, I'll be surprised.

I placed an order online I placed an order online. I went through the payment process and the whole 9 yards but never got my food. I went to the store to try to get this resolved, and even though I showed proof that I was in contact with Customer Service, the manager would not do anything to help. I called Customer Service and they saw the problem. The problem was in the app which was no fault of mine. It took 2 1/2 hours before I was able to get food. Neither the manager or Customer Service offered any compensation. I think that’s ridiculous because it took 2 1/2 hours to get food from them. I was paying $25 on top of what it cost to get the food in the store. I don’t think I will ever use them again.

Unprofessional Unprofessional, unethical, rude employees and untrustworthy. Do not support this location horrible!

Chipotle is becoming CRAPPY (you all know what i mean as certain word are restricted) Chipotle got to point they don't care. Multiple locations i experience they are running out items. And when you ask substitute then the answer was RUDE like "NO". recent example at Terrell, Texas location last weekend was, i ordered Vegetarian Bowl, to my surprise the veggies were completely out which i was not told until after rice was filled in bowl, so i asked can you substitute with Guacamole which is extra charge. response was NO

firstly I asked if they have glutenfree… firstly I asked if they have glutenfree tacos and she showed regular wheat tacos. Then proceeded to fill the tacos with a scant amount of very fatty barbacoa beef, about half was fat. It tasted delicious but was NOT worth $10.