Worst customer service possible! If I could rate the customer service a 0, that would still be too much! Honestly! So much back and forth with them copying and pasting the same answers which is always, send more info, which they already have all of the information that could possibly be given for inedible food and terrible service! DO NOT USE THEM! They are completely over priced and an absolute waste of money! I WILL NEVER USE THEM AGAIN! Save your money and fetch the food yourself!

The food arrived on time The food arrived on time. However, there were no serviettes like I had requested. and no cutlery also - I ate with my hands!!!! The ice-cream waffles had no biscuits as advertised. I am never ordering from Roco-Mama's, Newcastle Corner, Hutten Heights again. Such a disappointment.

General feedback There should be an option to give feedback without having to give the restaurant a low rating for general feedback. Have a phone number that you can be contacted on immediately. Turn around time to attend to complaints is too long. Stop asking for more details when details have been given already

A star isnt even deserved A star isnt even deserved! they hired drunk and hungry driver to deliver eaten food, food squashed in the box, unable to even eat! I paid for quality and the food came to me like someone took the food and swirled it around and to cover the fact that it was eaten, squashed the entire pizza to make it look like it wasnt. I called there customer care line twice, Spoke to an uneducated person called James, who couldnt even say his name! As he asked me for my order number he hanged up on me! The end time I called same story! Pathetic Service! We pay alot of money and this is the state the food must come in! I want a full refund! Please dont order from them, you will waste your money and time! disgraceful!

Thieves ,Stopping to use them. Stopping to use them. I ordered food to collect. Order went through but the app didn’t not confirm and no follow up on my order as it should normally when order is successful . So made alternative dinner arrangement . 2 hours later mr D calls and says my food is waiting to be collected.I explained to them the situation that I have had no confirmation and that their app must have glitched . Outcome no refund and my card being debited for approx R400. Thank you MR D for stealing from me. Uberfood my new provider now