AI bs Dear 4 patriots I have ordered a lot of food in the past couple years. No issues. But what gets me when an issue comes up your customer service is not present? I ordered some food and it was cancelled to do some reason, I wanted a further explanation of why? I get an email from an AI bot that couldn’t answer sh.., tried again same email sent another message and nothing? Understand you’re a big company and you should have enough people to answer phones and emails! Customer service is huge for people! When they have to write a review it’s too late for help or apologies. I don’t want to hear current world events or this or that is happening bs! Have real people answer phones and email so a customer doesn’t have to write a shi….review. Would I order from you again? Maybe maybe not idk.? But I won’t deal with AI garbage

Shorted-sloppy-Can’t reach Customer Care Spent -$1,056.82. When ordered, 4Patroit provided me one tracking number only. Accordingly, that covered one package. The packages were sent separately arriving days apart. In the end, I received a total of 4. However, I am missing an entire tub of survival meals. Moreover, we had to wipe down the two tubs we received because they were covered with powdered food. I called one day and spent hours on hold. The next day I left my number for a return call. No return call received. This is the first and last time I use this company. If I hear nothing by tomorrow= three days of attempting to reach customer service, I am filing a complaint with the Pennsylvania Attorney General Consumer Protection Unit.

Defective Solar Power The Sidekick solar generator I purchased in February charged fine off a wall outlet. But, after using the generator I wanted to try charging it up using the solar panel. After picking a couple of bright sunny days and charging it for over 14 hours the generator was only 27% charged. I contacted 4Patriots and thinking it was the solar panel they sent a new one. The new panel was DOA. The panel never charged the generator and doesn't even stay on when exposed to sunlight. I'm disappointed in a company who supports our veterans would have such faulty equipment. Come to find out also the equipment isn't even American made (China and Viet Nam). Understandably, it may be difficult to find this equipment made in America but the quality control over what they sell is lacking. I will be returning all of the equipment.

I ordered 2 solar generators and 4 hand… I ordered 2 solar generators and 4 hand held solar chargers. It came in a kit with the free food. 8 months later, the power goes out, both units were charged by the wall outlet and NEITHER solar generator or the cell phone charges worked. I reached out to 4Patriots for an assistance, apparently, the “key” that allows functioning was not included in my kit. They said to use a “Nail file” or corner of a “plastic credit card” to operate since they don’t have any keys to send. REALLY? BS, I said to refund and they said to return all the items at my shipping expense. Nice, I donated the back up food (all GMO quality BTW) to the food bank, I guess i need ot get a client list and knock on the doors to get the food back.I guess, if you wan to invest over $1,800 for junk and non edible food, go head, shop away.

I love everything I have ordered and feel prepared for emergencies I have been very pleased with the response time in receiving my orders. The products are of high quality and well made. I can wholeheartedly recommend this company and its products to everyone. I think they are doing a great service in helping prepare in case of emergencies. Thank you 4 Patriots