I purchased a 2000x solar generator… I purchased a 2000x solar generator about 4 weeks ago. I ordered online with the huge hype pushing sales of this unit. they promised a hand truck, solar flashlight, solar phone charger a bunch of enticements to make me want to purchase the solar generator. the generator came very quickly. I sent a message to customer service 4 times inquiring as to when I would get the rest of my order. all I got was a computer-generated answer. and of course, constant hammering to purchase their food. Heck they could not even deliver what they said they would. Well about 3 weeks later I received a message a woman that said I would not like her answer. She said I would not get the extra accessories that I ordered direct from their web saying I would get these items on the internet. That I had not ordered properly and would not get any of the items promised. I could sure purchase them though if I wanted them. I have been lied to and scammed. At this point I feel glad I even got the 2000x. their customer service is Male bovine excrement. They say they care very much about customer service. yet another lie. I also sent a question about the Plugin for the solar panel. I asked if it was an Anderson Pole type or if a proprietary plug was used. a week went by as I waited for an answer. I got the really stupid nonrelated answer from their AI robot. All it wanted to do was sell me more of their food. Then I received another email asking me how i Like my answer their aggravating stupid AI robot provided. Crap the guy that sent the message could have maybe answered the question. I went to the Anderson Pole company site and YouTube to get the answer and how to change the plugin connectors from horizontal to vertical. I really do not think there are any persons at 4Patriots that even could tell you that. So, as I look back at my disappointing purchase and really poor customer service and if you would like to get scammed, by all means do business with them. Good luck.

Paid for food I never received Paid for food I never received. Called cust Service, put on hold over an hour. opted for call back option. Never happened. Chat did not answer at all. Have sent emails with account info and order numbers and no response still issue not resolved. I bought a lot from this company in past.No more.

Shorted-sloppy-Can’t reach Customer Care Spent -$1,056.82. When ordered, 4Patroit provided me one tracking number only. Accordingly, that covered one package. The packages were sent separately arriving days apart. In the end, I received a total of 4. However, I am missing an entire tub of survival meals. Moreover, we had to wipe down the two tubs we received because they were covered with powdered food. I called one day and spent hours on hold. The next day I left my number for a return call. No return call received. This is the first and last time I use this company. If I hear nothing by tomorrow= three days of attempting to reach customer service, I am filing a complaint with the Pennsylvania Attorney General Consumer Protection Unit.

Defective Solar Power The Sidekick solar generator I purchased in February charged fine off a wall outlet. But, after using the generator I wanted to try charging it up using the solar panel. After picking a couple of bright sunny days and charging it for over 14 hours the generator was only 27% charged. I contacted 4Patriots and thinking it was the solar panel they sent a new one. The new panel was DOA. The panel never charged the generator and doesn't even stay on when exposed to sunlight. I'm disappointed in a company who supports our veterans would have such faulty equipment. Come to find out also the equipment isn't even American made (China and Viet Nam). Understandably, it may be difficult to find this equipment made in America but the quality control over what they sell is lacking. I will be returning all of the equipment.

AI bs Dear 4 patriots I have ordered a lot of food in the past couple years. No issues. But what gets me when an issue comes up your customer service is not present? I ordered some food and it was cancelled to do some reason, I wanted a further explanation of why? I get an email from an AI bot that couldn’t answer sh.., tried again same email sent another message and nothing? Understand you’re a big company and you should have enough people to answer phones and emails! Customer service is huge for people! When they have to write a review it’s too late for help or apologies. I don’t want to hear current world events or this or that is happening bs! Have real people answer phones and email so a customer doesn’t have to write a shi….review. Would I order from you again? Maybe maybe not idk.? But I won’t deal with AI garbage