Ogden
GBSo far the product is unavailable So far the product, Aubrey Organics which was listed in the catalog has not been filled by BoxnCase. Pat says, "will know soon". As Aubrey has been impossible to get, I was excited to find it possibly available. The excuse is that the manufacturer is unresponsive. Well, that should be obvious. Waiting for refund if unavailable.
Scarlett
GBPlaced an online order 9/27 Placed an online order 9/27. Have been told on several occassions that my order is shipping. This order is needed by 11/30. Money was taken out of my account. No updates on order, no shipping date or tracking number provided to this day. Multiple calls over days and times never answered and voice mail messages left never returned. Don't order from these people, they are scammers!
Lee Jocobs
GBThe staff was awesome The staff was awesome - super helpful and professional. They made the whole experience smooth and enjoyable. And to top it off, my order arrived right on time! Big shoutout to them!
Helen R
GBNo Product; Refund Request Ignored I ordered a box of toothpaste on December 31, because BoxNCase was the only site that marked it in stock. Two weeks later, when I asked why the product had not shipped, I was told they were waiting for the supplier. Knowing the product is no longer being manufactured, I requested a refund. That was almost two weeks ago and I have received neither reply nor refund. It seems to me that this site is a scam, charging its customers for products long before they ship—and then never even shipping them.
Jeff Karpp Dr PhD
GBPat was a great help in resolving my… Pat was a great help in resolving my issue with my order and spent quite a bit of time with me, communicating with Pat was a great experience we had great customer support, so thank you Pat!!!!!!!!!!!