Disgraceful and disgustingly rude… Disgraceful and disgustingly rude customer service. Ordered product. Sent a follow up email several weeks later to be told it's on back order with no eta. Sent a further email 2 weeks later to be told if you choose to wait i want to respectfully ask you to not send a message daily for updates as these kinds of orders can take weeks to fulfill, meaning we will have a high amount of messages coming from you which we cant answer due to the status not changing! Spend your money elsewhere. Rude, Rude, Rude!

I don’t understand how this company is… I don’t understand how this company is in business. I’m convinced it’s not legitimate. I placed an order over three weeks and when I emailed for an update I got a vague response on ship and delivery dates. When I tried to call numerous times no one answers and there is no voicemail to leave a message. I finally threatened to contact the better business bureau and got a cancel confirmation that they didn’t have enough stock. Not sure why that wasn’t communicated sooner. Save yourself the frustration DO NOT ORDER FROM HERE.

BEWARE.....BoxNCase - FALSE Advertising & STEALS Your Money BEWARE.....They advertise items that they DO NOT have on hand and give you no indication that the item is NOT in stock. After several weeks, I contacted my credit card company to dispute the charge. BoxNCase sent me an email 2 months ago that they cancelled the order and were issuing a credit. As of today, 2 months later, I DO NOT have a credit from BoxNCase as stated in the email from them. I have called BoxNCase customer service and left 2 messages regardign the order/refund. NO ONE HAS YET TO RETURN MY CALL. I have sent several emails and PAT in customer service states that my bank owes me the money/refund. I have asked for proof that BoxNCase issued a refund to my bank and PAT has yet to respond. Now, BoxNCase is TOTALLY UNRESPONSIVE and they have $300 of my money. BEWARE.....THEY STEAL FROM YOU and PAT IN CUSTOMER SERVICE IS COMPLETELY RUDE - SHE SHOULD BE WORKING IN A BACKROOM SOMEWHERE - NOT IN CUSTOMER SERVICE!!!

Very responsive, every step of the way I placed my order on the 20th they told me a few days later that it was going to be a little bit delayed, asked me if I wanted to refund or I prefer to wait, I decided to wait. They sent me emails all along to notify me and it’s already been shipped FedEx, I find this to be a really great company and I will order other things from them. Thank you.

Online checkout went smooth without any… Online checkout went smooth without any issues. Live chat person Alex, helped me in the process.