Order status Ordered a product on 11/30/23 and as of 1/5/24 still have no received the item. I've emailed several times with no response and when you call, the phone is not answered nor can you leave a message. I waited on a chat line yesterday for 30 minutes and was disconnected. Was able to send an email and got an automated response they'd be in touch shortly; 24 hrs later no response. Better Business Bureau and the NYS AG is next step I guess.

No Product; Refund Request Ignored I ordered a box of toothpaste on December 31, because BoxNCase was the only site that marked it in stock. Two weeks later, when I asked why the product had not shipped, I was told they were waiting for the supplier. Knowing the product is no longer being manufactured, I requested a refund. That was almost two weeks ago and I have received neither reply nor refund. It seems to me that this site is a scam, charging its customers for products long before they ship—and then never even shipping them.

Took money, no product received! Placed an online order. Money was taken out of my account. No updates on order, no shipping date or tracking number provided. Multiple calls over days and times never answered and voice mail messages left never returned. Don't order from these people, they are scammers!

Imported Italian Cheese from… I ordered imported Italian Cheese from boxncase.com but it took a week for delivery. Price is good and product was shipped fresh with Fedex but I only have one complain that it took so long to deliver. Although now that I know it takes longer to deliver I will reorder in advance.

Pat was a great help in resolving my… Pat was a great help in resolving my issue with my order and spent quite a bit of time with me, communicating with Pat was a great experience we had great customer support, so thank you Pat!!!!!!!!!!!