How to improve Before when I used their service it seemed like I would get my stuff a lot quicker than I do now. I have talked to multiple people who work for the company and they seem to think the pay is not worth it. I am wondering if it’s taking longer because the workers aren’t happy with their job so they are less motivated. With having the availability of Door dash now I think the company has to add perks for their workers and customers if they want to be able to compete with all the newer options.

Shoppers not available They don’t let you know if shoppers might not be available when they take your order. In my case it got postponed/rescheduled until the store (target) closed so I didn’t get the stuff I needed before the holiday tomorrow.

Can't cancel service via app or web My poor rating is due solely to the fact that the company does not allow one to cancel your membership from the website or app. One must call the company. This was not clear to me at all. I know this is prevalent now a days but it is just not acceptable to me. Don't give your customers the run-around.

Too many fees for me My $45.26 order also included the $9.99 Shipt same day delivery fee which was fine for me, but I did not expect the additional fees of Regional Fees $4.99 (bags) etc.I had 4 bags and also Service fee tax; Local Sales & Use Tax and Sales & User Tax. Moving on, I did not expect to have to tip the delivery person because I thought Shipt paid them. So, my $45.26 plus fee was $61.26 plus the Target suggested fee of a minimum of $12+ my total delivery fees plus a tip would amount to $29!!!

Wonderful Service I wanted to give a huge shout out to Jennifer who has handled my Target orders a few times now. She is amazing and an absolute life saver! She goes above and beyond to make my orders as complete as possible. I cannot thank her enough for the help while I am caring for an ill parent. Jennifer, what you are doing is helping more than you know. Thank you.