You have an outstanding employee You have an outstanding employee, Cassy, who took care of my Target order today, 6/23/23. I was amazed at how personable, efficient, and prompt she is, also keeping me in the loop with updates and checking to see if I needed anything else. I would certainly hire Cassy in a heartbeat. You have an excellent employee on your team. This kind of positive output works well for Target too! Thank You Cassy

Love Shipt.....Hate Instacart After using Instacart for several years, I had a major problem with their customer service online. Their drivers/shoppers are mostly great, but their system, website, customer service is horrendous. Switched to Shipt a couple months ago and absolutely love it.....just their online ordering is so much easier. Will never go back.....

This week I was on vacation with my… This week I was on vacation with my kids and we needed groceries because we were going to Disney World in Orlando. So we thought that going through Target would be a good idea. So we used Shipt that day we ordered all of our food and the next day we received a notification saying that our refund had been processed. However, we never asked for a refund so all the food was returned and because of the store you can't return the food. So it seemed like the driver just took the food. The only thing that they said they delivered was the hairspray so the hairspray ended up being $16 because of the $10 delivery fee and it never showed up.Then we talked to the front desk and they told us that this sometimes happens through this company. Target couldn't do anything to help us. So later we called them and they gave us a refund for our money. However, we weren't looking for this. We were looking for our food. If I could rate the zero Stars I would.

Too many fees for me My $45.26 order also included the $9.99 Shipt same day delivery fee which was fine for me, but I did not expect the additional fees of Regional Fees $4.99 (bags) etc.I had 4 bags and also Service fee tax; Local Sales & Use Tax and Sales & User Tax. Moving on, I did not expect to have to tip the delivery person because I thought Shipt paid them. So, my $45.26 plus fee was $61.26 plus the Target suggested fee of a minimum of $12+ my total delivery fees plus a tip would amount to $29!!!

Thankful for the service.it’s needs… Thankful for the service.it’s needs some improvements but overall good idea.I like the target app delivery by Shipt shopper and the helpful tools to shop and keep me updated. Needs a non-biased or fair reporting for issues or similar to this. It should not affect the customer or shopper as much as it does. Like opportunity for training or improvement should be part of the job not some way a punishment. Like I as the customer shouldn’t take the full responsibility, cost for things out of my control. Cool features to make shopping easier online and communicate with shopper with text because I need that option.