Why in the world does bestbuy partner… Why in the world does bestbuy partner with this company to fulfill orders?! it is very difficult to track an order. Impossible to contact the driver. Even the customer service representatives were not able to contact the driver. Stressful EXPERIENCE!

Love Shipt.....Hate Instacart After using Instacart for several years, I had a major problem with their customer service online. Their drivers/shoppers are mostly great, but their system, website, customer service is horrendous. Switched to Shipt a couple months ago and absolutely love it.....just their online ordering is so much easier. Will never go back.....

Too many fees for me My $45.26 order also included the $9.99 Shipt same day delivery fee which was fine for me, but I did not expect the additional fees of Regional Fees $4.99 (bags) etc.I had 4 bags and also Service fee tax; Local Sales & Use Tax and Sales & User Tax. Moving on, I did not expect to have to tip the delivery person because I thought Shipt paid them. So, my $45.26 plus fee was $61.26 plus the Target suggested fee of a minimum of $12+ my total delivery fees plus a tip would amount to $29!!!

Shoppers not available They don’t let you know if shoppers might not be available when they take your order. In my case it got postponed/rescheduled until the store (target) closed so I didn’t get the stuff I needed before the holiday tomorrow.

You have an outstanding employee You have an outstanding employee, Cassy, who took care of my Target order today, 6/23/23. I was amazed at how personable, efficient, and prompt she is, also keeping me in the loop with updates and checking to see if I needed anything else. I would certainly hire Cassy in a heartbeat. You have an excellent employee on your team. This kind of positive output works well for Target too! Thank You Cassy