Shoppers not available They don’t let you know if shoppers might not be available when they take your order. In my case it got postponed/rescheduled until the store (target) closed so I didn’t get the stuff I needed before the holiday tomorrow.

customer service… my debit card was used fradulently and I could not get anyone that actually could help me. Customer service is not friendly or helpful. I tried everyday for 2 weeks with no results!!!

Consistently more expensive (pointless middleman) I have the membership freely through a Visa Infinite credit card (otherwise this would be a 1-star review) and it's pointless. First, everything is around 5% more expensive on Shipt (they even admit so in help.shipt dot com /pricing/how-are-your-prices-determined ) -- so why do they charge shipping & handling on top? Scammy. On top of that, free shipping only applies above $35, which means that you'll probably pay the same or less ordering directly from the source even with a delivery fee (esp. if small). On top of that, you don't find the same products or ofers on the Shipt platform! E.g. CVS and Walgreens have great discounts for vitamins but those never come up in Shipt. I made several test runs on different stores and it's consistently more expensive on Shipt. Who comes up with these "business models" ? "I know, let's become a middleman and have people pay MORE to order in a more complicated way!" Do they think that we are dumb?

How to improve Before when I used their service it seemed like I would get my stuff a lot quicker than I do now. I have talked to multiple people who work for the company and they seem to think the pay is not worth it. I am wondering if it’s taking longer because the workers aren’t happy with their job so they are less motivated. With having the availability of Door dash now I think the company has to add perks for their workers and customers if they want to be able to compete with all the newer options.

Their customer service sucks Manuel was… Their customer service sucks Manuel was so rude, didn't listen to a word I said to him and all this laughing in the background. They delivered yogurt to me that was dated a week after the expiration date. The store claimed they should refund me and they said store should, I had already talked to store and made them aware of problem. Shipt services sucks they take no problem beware