Shoppers not available They don’t let you know if shoppers might not be available when they take your order. In my case it got postponed/rescheduled until the store (target) closed so I didn’t get the stuff I needed before the holiday tomorrow.

customer service… my debit card was used fradulently and I could not get anyone that actually could help me. Customer service is not friendly or helpful. I tried everyday for 2 weeks with no results!!!

Consistently more expensive (pointless middleman) I have the membership freely through a Visa Infinite credit card (otherwise this would be a 1-star review) and it's pointless. First, everything is around 5% more expensive on Shipt (they even admit so in help.shipt dot com /pricing/how-are-your-prices-determined ) -- so why do they charge shipping & handling on top? Scammy. On top of that, free shipping only applies above $35, which means that you'll probably pay the same or less ordering directly from the source even with a delivery fee (esp. if small). On top of that, you don't find the same products or ofers on the Shipt platform! E.g. CVS and Walgreens have great discounts for vitamins but those never come up in Shipt. I made several test runs on different stores and it's consistently more expensive on Shipt. Who comes up with these "business models" ? "I know, let's become a middleman and have people pay MORE to order in a more complicated way!" Do they think that we are dumb?

Love Shipt.....Hate Instacart After using Instacart for several years, I had a major problem with their customer service online. Their drivers/shoppers are mostly great, but their system, website, customer service is horrendous. Switched to Shipt a couple months ago and absolutely love it.....just their online ordering is so much easier. Will never go back.....

Terrible There were two occasions. One sevens days earlier. There shopper could find my house and didn't want to listen to my directions, so she took the $400 order back to the store and I had to wait for my refund to buy groceries again. I requested to have the order delivered between 4 and 5. The order was delivered at 12:30. I was at work. When I got home, all the produce and meats were spoiled. They did not do anything to help remedy the situation. They, then, told me that I had to return all the spoiled items to the store myself in order to get a refund. I did that. Then I cancelled my membership. They are awful. They do not care about making anything right when their employees are messing up. I used this company for the last two years and now I will be using instacart.