Issue is with digital wallet Issue is with digital wallet. I have several hundreds of dollars in my E-card wallet and cannot access any of my E-cards. Have not been able to access any of my E-cards for over a week. Called customer service which was unable to address my concerns and had no idea when problem would be resolved. Sent email voicing my concerns with no response. Very dissatisfied with Giant Eagle main office customer service.

You have to bring 2x’s satisfaction policies to Giant Eagles attention. Questionable Policies. !!! According to Giant Eagle, they offer a 2x your money back on Giant Eagle brand products for satisfaction. The problem is that they don’t offer the guarantee. If you don’t bring the policy to their attention….they will never give you 2x’s your money back. They are only getting 3 stars because they have never denied the policy to me but I do have to ask them for it.

Digital coupons only STINK Digital coupons only STINK! No printer or internet. Hello Shop & Save. Goodbye big bird your history. No everyone lives their life online. Get the food ad on the mailers. Your loosing your customer base,

I don't like the fact that you no… I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment.

Bad customer service I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Immediately a woman who works there came over and started bagging my items while I was scanning them. An item had part of the label ripped off of it which had the bar code on it. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. She acted as though I was trying to do something bad. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. I was very upset. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I also work for a pharmacy in the area for 5 years. I will write and call to everyone I can to let them know how horribly I was treated.