Bad customer service I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Immediately a woman who works there came over and started bagging my items while I was scanning them. An item had part of the label ripped off of it which had the bar code on it. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. She acted as though I was trying to do something bad. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. I was very upset. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I also work for a pharmacy in the area for 5 years. I will write and call to everyone I can to let them know how horribly I was treated.

I needed help at the bakery I needed help at the bakery, Rollene helped me so much! She is very knowable about the product she sells and very friendly at that! I appreciated her help, knowledge and customer service! I will be asking for her every time! Thank you again!

Digital coupons only STINK Digital coupons only STINK! No printer or internet. Hello Shop & Save. Goodbye big bird your history. No everyone lives their life online. Get the food ad on the mailers. Your loosing your customer base,

Horrible produce. Giant Eagle can be a great place to shop, if you don't mind paying higher prices. However, not all are equal. The one in Garfield Hts, Ohio is absolutely horrible when it comes to produce. I have tried to overlook my experiences many times, but after buying a bag of apples, in which half were spoiled, I'm done. Quality control seems to be nonexistent and while I understand staffing issues, maybe it's time to close if you can't maintain a standard.

Giant eagle just gets worse and… Giant eagle just gets worse and worse.they hire the most incompetent workers.my recent visit was another nightmare. The cashier,was unable to understand whst a 4 packof batteries was. I explained it several times he still tried to ring up a 10 pack. Then deleted it and my advantage card number.when inrealized no perks were on my receipt i went back in the store.the cashier tried to tell me i never gave him my advantage card!.i went to the service desk but lo and behold it was closed and the employee was on break.at 9:30 a.m! The store opens at 7 a.m. and inly one cashier was working. The other was buying scratch off lottery tickets.requests to page the manager were made,and i was asked what did I want. No manager bothered to find out what the customer wanted.break was more important. Giant eagle will mot see me as a customer again.