I purchased gift cards and they did not… I purchased gift cards and they did not work. Received the activation code but when trying to use them was told no money on them. Now Giant Eagle is giving me every excuse not to refund my money. They continue to tell me different dates when I will hear back from them. I have been trying to get this resolved since May 3rd. Do not purchase gift cards from them. Supervisor Beth was no help at all. Nor were any of the customer service people.

Institutional disrespect If I could give Giant Eagle a 0 today I would. I’ve been a customer for at least 15 years, and I’ve held a fuel direct pay account for about 8 years. Unfortunately, fraudsters tried to empty my linked bank account and I had my bank freeze the account. The next day I attempted to link my fuel card to the new bank account. It took GE a couple days to send the test deposit. Once they did, I tried to reinstate the GE card. After an hour on the phone it was finally handled (phew… terrible system. There’s an advantage pay and a full perks and the old system wasn’t quite linked to the new system, so it’s a problem if you need to update your info. Thanks GE for rewarding my loyalty with a nice time-eating smack down). In the meantime, however, I’ve been harassed by bill collections for a gas purchase made 5 days before I froze the account. Yup you got it- they took 5 days to process the charges, but turned me in to collections the very next day! The VERY NEXT DAY! Not only that, but they added a nice $30 surcharge (for my trouble?). I explained the situation and was told I needed proof from my bank on bank letterhead. Ok- no problem. My bank rep was kind enough to whip that out immediately. Shouldn’t you show your loyal customers who have spent thousands supporting your business over years just a small amount of respect for their time by having a system that is easy to navigate? The credit card companies regularly waive a $30 fee for loyal customers who pay bills on time but have a 1-time circumstance. Honestly it took me less time to open all new accounts with my financial institution. Deplorable, GE. Catch up with the times.

Giant Eagle Scales Off Well, everyone I wasn't far off! Giant Eagle is now cited for their scales being off calibrated and over charging their customers. This should warrant a full audit of all stores and Giant Eagle brand affiliates.

Bad customer service I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Immediately a woman who works there came over and started bagging my items while I was scanning them. An item had part of the label ripped off of it which had the bar code on it. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. She acted as though I was trying to do something bad. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. I was very upset. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I also work for a pharmacy in the area for 5 years. I will write and call to everyone I can to let them know how horribly I was treated.

This is now my favorite store since… This is now my favorite store since they changed their name to Market Place. Their attempt to become an upscale store is paying off for the customer because they are now offering a wide array of different foods and fresh cuts of meat, and it doesn't hurt that you can still save dollars at the gas pump. They are still more pricer than their competition but, the savings at the pump is a plus.