I needed an antifatigue mat for … I needed an antifatigue mat for reception desk in my restaurant. Had to be specific size so called 800 number had very helpful and friendly service. Unfortunately mat that was shipped was wrong size. Instead of asking me to ship it back Mad Matter sent another one the right size and said "It was our mistake, just keep it"! I think that is exceptional service and I would be happy to refer Mad Matter to anyone in need of commercial mats

Mad Matter is a great company to do business with! Over the past several months I purchased 3 runners for my home. The first 2 were perfect for the locations they are in. The third one had lumps in the middle. I contacted Ben and Casey, both customer reps at Mad Matter. Ben asked that I send pictures of the mat. Casey had determined that the mat didn't cool enough after production and being rolled for shipping. With in several days, They had sent me a replacement which is perfect. I appreciate that they stand behind their product. I would highly recommend the company and their products.

The custom made waterhog mat I ordered … The custom made waterhog mat I ordered was exactly what I wanted. The quality is top notch and it was delivered quickly, considering it was a custom-made size. I would definitely order form the Mad Matter again and would highly recommend them to anyone looking for a well made mat.

Installing new inserts in an old mat I was working with a mat that is probably 35 years old that needed new inserts. The Mad Matter helped me through the process of picking out new inserts, removing and installing the new inserts, installing the pop rivets, and singeing the ends. It is a thing of beauty! Thank you, Gary, for all your help!

Customer service is great! I ordered several mats and carpet tiles, but I received two different patterns when I opened the tiles. I called customer service, and Casey was very helpful! She was very nice and concerned about the situation, and she handled very quickly. She sent out 2 cases of the correct tiles on a Friday, and I got the correct order at the beggining of the week. Thank you!