Twice - never rcv’d my order August 2023, I placed an order for 2 feltcaves, but never received them. Thankfully I ordered through PayPal and after several unsuccessful attempts to recover my money directly from feltcave, PayPal refunded me. I was hoping (naively) that it was just a fluke, so on October 29, 2023, I placed another order directly with my credit card unfortunately. The item has never shipped, and any attempts to contact them via email results in bounce back messages. I’ve even reached out on Instagram direct messages and on their posts. I was willing to give them a second shot because they had a decent trust pilot score and I know a lot of cat owners who have purchased before. Now I’m going to have to go through the hassle of calling my credit card company to dispute the charge. I would not recommend buying anything from them.

Wish there was a lower ranking Wish there was a lower ranking Never received the product and no way to contact the company.

Order was never received Order was never received. The website link you provide is broke and email invalid. Buyers beware!!

Highly Recommend Feltcave This is the second Feltcave I’ve purchased: my cats just love them! I had previously purchased a cave from a European supplier but the Nepalese once are way more substantial and hold their shape. I highly recommend Feltcave.

Rainbow coloured Feltcaves - My kittens love them! I bought two feltcaves for my two bengal kittens. The feltcaves are really well made, spacious, colourful and of great quality. My kittens absolutely love playing and relaxing in them. The delivery was fast, I would really recommend buying a feltcave for your cat. I was also given a felt mouse with the purchase which both my kittens love to play with! I really recommend Feltcave!