My whole experience was smooth and exceeded expectations. Timely order taken, shipped and delivered on time. Order was complete and quality packaged. Was able to track the package the entire time. Good website, easy to find product, some good reviews, great descriptions of products, no issue with checkout or payment, and the chat/customer service was pretty quick to respond and active, that was nice.

Amy Deluxe Hookah Please, remove my previous negative review, as it was my fault ) I did not notice that my Hookah got all the necessary items

Honestly the product wasn’t the issue… Honestly the product wasn’t the issue it’s the fact that it comes with 0 instructions as well as my hookah was missing two pieces . I’ve yet to hear back from the company and overall it was a gift for my sister who loves hookah so it was a bit upsetting to give her a gift and she couldn’t even get it set up correctly .,,

Got to choose my color! So I had ordered a bowl a few months back and I accidentally received a different color scheme than what was in the picture. (Obviously whatever color is in the thumbnail, I know won't be identical to the one I received, but if I order a black bowl I don't expect a yellow one) So I sent an email to the support handle of the hookah lab. Double checking that it was going to be at least the same two colors that said were in stock and they actually sent me a picture showing me what they had in stock and I got to choose! Super happy with the communication, shipping and service with this supplier. I've been ordering for the last 6 months and I won't be stopping anytime soon.

entry level hookah I bought a entry level hookah and some tobacco as a gift and everything for my experience was great. Finding stuff was easy to navigate the website and everything showed up on a timely manner, especially around the holidays.10 out of 10 would recommend.