At first bad. But second chance they were cool Disapointed to say the least ,I had ordered a 4" stem and a 12" milky teal dopezilla bong, neither of which are in the box that was delivered. Instead there's a 6" stem that doesn't fit anything I own. Update Dank stop sold out of my original order. But after about a week of silence I get a email from their customer support and they’d like to send me another beautiful piece after waiting to hear my approval. Well I got it and it’s a beauty. So two thumbs up for dank stop and there customer support team!

I ordered a dab rig a week ago I ordered a dab rig a week ago. Tomorrow (Friday) is my wife's birthday and according to everything I read on the site, I would have the order within that time. Now here it is the day before her birthday and the item hasn't even shipped out yet. If you guys have horrible shipping, then state it on the site instead of saying you will have it in 3-4 days. Now I have to take the loss on the cash spent and go locally to a glass shop which is outrageous on the prices.... Thanks you guys, I'm sure it will be a birthday she won't forget

Horrible Tried placing an order on Sunday, but the website wasn’t working. Then, a while later, my card is charged twice and I get 2 order confirmations. I immediately send a message to them, and have not heard back. The estimated delivery date is February 12-16th, yet I haven’t heard anything or even gotten any email about shipping. Tried the 24/7 live support, but that’s a joke as well. Doesn’t work.

The experience overall seems seamless… The experience overall seemed seamless but I should have come over here to give me a heads up first that I’m just hoping my order will come on time because as a disabled vet it would really help me out. My order number is W574799. I was told it would get here from the 22-25 but so far hasn’t even shipped out yet. I know it has two days to get here but on your webpage says all orders get shipped out by 2pm same day. Well it’s past that already and no updates. Hopefully we won’t be experiencing the same as the other customers but I’ll update this as soon as I get my order.

Ordered 2/24/24 and card was charged… Ordered 2/24/24 and card was charged immediately. No conformation email from company. I finally received an email from Route that does not have any projected delivery date. I have written three emails so far with zero responses. No customer service whatsoever! Update, order arrived 2/4/24 without shipping notification. The company really needs to update their shipping process!