At first bad. But second chance they were cool Disapointed to say the least ,I had ordered a 4" stem and a 12" milky teal dopezilla bong, neither of which are in the box that was delivered. Instead there's a 6" stem that doesn't fit anything I own. Update Dank stop sold out of my original order. But after about a week of silence I get a email from their customer support and they’d like to send me another beautiful piece after waiting to hear my approval. Well I got it and it’s a beauty. So two thumbs up for dank stop and there customer support team!

The experience overall seems seamless… The experience overall seemed seamless but I should have come over here to give me a heads up first that I’m just hoping my order will come on time because as a disabled vet it would really help me out. My order number is W574799. I was told it would get here from the 22-25 but so far hasn’t even shipped out yet. I know it has two days to get here but on your webpage says all orders get shipped out by 2pm same day. Well it’s past that already and no updates. Hopefully we won’t be experiencing the same as the other customers but I’ll update this as soon as I get my order.

order #W574862 order #W574862 I don't know what's going on.They told me it was shipped and then when I looked online.The order was completely different with one of your logo wrongs which I did not order 8plus my name was changed in my address.What's going on?If you don't fix this i'm gonna report you. *update I did get it today but The buggy website where it showed me a different email and a different order wasn't explained. Also pay thirty dolls for the route which didn't even work. Over all I'm a give it a 3 stars

They RIPPED me off. Took my money and now are ignoring me Placed my order exactly ONE MONTH AGO and it still hasnt arrived. I have contacted "customer support" multiple times via their chatbox, email, and phonecalls only to be told the same thing every time. "we'll look into it and get back to you" and they NEVER do. If you get them on the phone, they will put you on hold until you hang up (current record is 2.5 hours on hold waiting for the advisor to return to the call, which he never did) Seeing as Trustpilot seems to be the only place they respond to complaints, I would like you to either deliver what I've ordered and paid for OR give me my money back. order:W569654

Stellar customer service!! I was sent the wrong part by accident and customer service was very fast at resolving my issue! Within two days from contact I had the correct part and a return label to send the wrong part back.