Shouldn't offer order tracking I am ridiculously frustrated. They lie about how long it takes to ship, they guaranteed me within three days. They do NOT have a working chat, they do NOT have phone service, and they do NOT answer emails. It has been multiple days of emails and calls and at this point I want to talk to the BBB. They have absolutely no support and follow through on none of their promises. Will update. (565989) Order number, #W573200. Guys, they really should just not offer order tracking. Arrived in a week. Apologize for flipping out! Wanted to make sure I got money's worth. Thank you guys for your response and prompt shipping. Packed well.

Well I guess I’ll never receive my… Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not communicating correctly, takes our money, promises the world I’ll never ever order from this site again! What bad horrible service! At this point you can keep the money! Yet again another disappointing online store! Rags!

LOTR Gandalf Pipe and Storage Box I placed my order for my LOTR Gandalf hashpipe and Genesis Storage Box 4 days ago and it still says "Processing" even though free shipping in U.S. is 3-4 business days. I've reached out to customer service twice and no response yet. Will post edits and updates here for order #W572761 Edit: Somebody from fulfillment must've failed to update the shipment info because both items I ordered were delivered by USPS and my carrier failed to scan the packages correctly. Extenuating circumstances aside, I can tell Dankstop is trying to improve their systems and customer service, but are still falling short in a lot of areas. I recommend doing extensive research on whatever products you wanna order and then order them elsewhere. Condition of my items were flawless.

Fantastic Business I ordered a nectar collector from here (with free shipping 🙌🏼) and they reached out pretty soon after to kindly tell me they were out of the color I chose. They gave me multiple options on how to proceed, including offering me a $10 gift card for the inconvenience. I chose to change the color and I bought a cute ash tray with the gift card! It was shipped really fast after that and arrived safely. Unfortunately, as we were trying it out my partner pointed out a 3/4” crack down the side. I figured it was too late for a refund/return because it had already been used but I shot them an email anyways. They quickly responded, offered me a full refund, and rounded up a few dollars too for the inconvenience. Fantastic customer service! There’s a lot of shops like this online but I will be a return customer to Dankstop specifically for the reasons stated above. Big thank you to Brian who was the gentleman helping me! Still waiting on the ash tray but can’t wait!

I ordered a dab rig a week ago I ordered a dab rig a week ago. Tomorrow (Friday) is my wife's birthday and according to everything I read on the site, I would have the order within that time. Now here it is the day before her birthday and the item hasn't even shipped out yet. If you guys have horrible shipping, then state it on the site instead of saying you will have it in 3-4 days. Now I have to take the loss on the cash spent and go locally to a glass shop which is outrageous on the prices.... Thanks you guys, I'm sure it will be a birthday she won't forget