Fantastic Business I ordered a nectar collector from here (with free shipping 🙌🏼) and they reached out pretty soon after to kindly tell me they were out of the color I chose. They gave me multiple options on how to proceed, including offering me a $10 gift card for the inconvenience. I chose to change the color and I bought a cute ash tray with the gift card! It was shipped really fast after that and arrived safely. Unfortunately, as we were trying it out my partner pointed out a 3/4” crack down the side. I figured it was too late for a refund/return because it had already been used but I shot them an email anyways. They quickly responded, offered me a full refund, and rounded up a few dollars too for the inconvenience. Fantastic customer service! There’s a lot of shops like this online but I will be a return customer to Dankstop specifically for the reasons stated above. Big thank you to Brian who was the gentleman helping me! Still waiting on the ash tray but can’t wait!

LOTR Gandalf Pipe and Storage Box I placed my order for my LOTR Gandalf hashpipe and Genesis Storage Box 4 days ago and it still says "Processing" even though free shipping in U.S. is 3-4 business days. I've reached out to customer service twice and no response yet. Will post edits and updates here for order #W572761 Edit: Somebody from fulfillment must've failed to update the shipment info because both items I ordered were delivered by USPS and my carrier failed to scan the packages correctly. Extenuating circumstances aside, I can tell Dankstop is trying to improve their systems and customer service, but are still falling short in a lot of areas. I recommend doing extensive research on whatever products you wanna order and then order them elsewhere. Condition of my items were flawless.

I ordered a dab rig a week ago I ordered a dab rig a week ago. Tomorrow (Friday) is my wife's birthday and according to everything I read on the site, I would have the order within that time. Now here it is the day before her birthday and the item hasn't even shipped out yet. If you guys have horrible shipping, then state it on the site instead of saying you will have it in 3-4 days. Now I have to take the loss on the cash spent and go locally to a glass shop which is outrageous on the prices.... Thanks you guys, I'm sure it will be a birthday she won't forget

I ordered over a month ago I ordered over a month ago, have tried reaching out via email, the chatbox, and calling and have not reached anyone. It still says my order has not even shipped. Order:#W570260 Edit: The rig finally came! took way longer than promised but at least i got it. The rig itself is pretty nice :)

Love the piece but absolutely no… Love the piece but absolutely no information for tracking/shipping and only one piece came in the mail?? Missing other part of my order... however we do love this piece so much so worth the purchase overall just would like to be more informed considering this was a present I ordered ahead of time