Fantastic Business I ordered a nectar collector from here (with free shipping 🙌🏼) and they reached out pretty soon after to kindly tell me they were out of the color I chose. They gave me multiple options on how to proceed, including offering me a $10 gift card for the inconvenience. I chose to change the color and I bought a cute ash tray with the gift card! It was shipped really fast after that and arrived safely. Unfortunately, as we were trying it out my partner pointed out a 3/4” crack down the side. I figured it was too late for a refund/return because it had already been used but I shot them an email anyways. They quickly responded, offered me a full refund, and rounded up a few dollars too for the inconvenience. Fantastic customer service! There’s a lot of shops like this online but I will be a return customer to Dankstop specifically for the reasons stated above. Big thank you to Brian who was the gentleman helping me! Still waiting on the ash tray but can’t wait!

Well I guess I’ll never receive my… Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not communicating correctly, takes our money, promises the world I’ll never ever order from this site again! What bad horrible service! At this point you can keep the money! Yet again another disappointing online store! Rags!

Shouldn't offer order tracking I am ridiculously frustrated. They lie about how long it takes to ship, they guaranteed me within three days. They do NOT have a working chat, they do NOT have phone service, and they do NOT answer emails. It has been multiple days of emails and calls and at this point I want to talk to the BBB. They have absolutely no support and follow through on none of their promises. Will update. (565989) Order number, #W573200. Guys, they really should just not offer order tracking. Arrived in a week. Apologize for flipping out! Wanted to make sure I got money's worth. Thank you guys for your response and prompt shipping. Packed well.

I ordered a puff co plus 4 days ago and… I ordered a puff co plus 4 days ago and it hasn’t even shipped, sent multiple emails and messages and none of them have been responded to. I wish I never bought anything here.

Stellar customer service!! I was sent the wrong part by accident and customer service was very fast at resolving my issue! Within two days from contact I had the correct part and a return label to send the wrong part back.