I ordered a puff co plus 4 days ago and… I ordered a puff co plus 4 days ago and it hasn’t even shipped, sent multiple emails and messages and none of them have been responded to. I wish I never bought anything here.

Horrible Tried placing an order on Sunday, but the website wasn’t working. Then, a while later, my card is charged twice and I get 2 order confirmations. I immediately send a message to them, and have not heard back. The estimated delivery date is February 12-16th, yet I haven’t heard anything or even gotten any email about shipping. Tried the 24/7 live support, but that’s a joke as well. Doesn’t work.

Well I guess I’ll never receive my… Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not communicating correctly, takes our money, promises the world I’ll never ever order from this site again! What bad horrible service! At this point you can keep the money! Yet again another disappointing online store! Rags!

Order #W570375 Order #W570375 I ordered on March 7th. I have requested information twice through the chat box and through email. I was told my order would be brought to management to see what is going on with it. I never a response. The website states orders will be processed and shipped by 3 days It has now been 2 weeks. I understand having issues with a new system but communication is needed.

Ordered 2/24/24 and card was charged… Ordered 2/24/24 and card was charged immediately. No conformation email from company. I finally received an email from Route that does not have any projected delivery date. I have written three emails so far with zero responses. No customer service whatsoever! Update, order arrived 2/4/24 without shipping notification. The company really needs to update their shipping process!