Stellar customer service!! I was sent the wrong part by accident and customer service was very fast at resolving my issue! Within two days from contact I had the correct part and a return label to send the wrong part back.

Is My Order Even Coming?? Wish I would've checked the reviews before dropping $500 with this bogus company. My order is unfulfilled and is apparently stuck "processing." Customer Service says it shipped, but can't tell me by what method, when it was sent, when it would be received, or anything! Best to try another company for a big purchase!

Chimera Bong is the Bomb! After over forty years of plastic bongs, it was time for an upgrade. DankStop did not disappoint. The pipe arrived in a timely manner and I wasted no time trying it out with some of my home grown. Love the heavy glass and the simple design (I like simple). The Chimera hits are potent but smooth. Smoke a one hitter or the big bowl that comes with it, this pipe will get the job done. Extremely easy to clean with coarse salt and 91% alcohol. One-hit weed and the Chimera are a great match. I like this pipe so much I ordered another just like it in case of emergencies. Thanks, DankStop, for a great product at a great price!

Order #W570375 Order #W570375 I ordered on March 7th. I have requested information twice through the chat box and through email. I was told my order would be brought to management to see what is going on with it. I never a response. The website states orders will be processed and shipped by 3 days It has now been 2 weeks. I understand having issues with a new system but communication is needed.

They RIPPED me off. Took my money and now are ignoring me Placed my order exactly ONE MONTH AGO and it still hasnt arrived. I have contacted "customer support" multiple times via their chatbox, email, and phonecalls only to be told the same thing every time. "we'll look into it and get back to you" and they NEVER do. If you get them on the phone, they will put you on hold until you hang up (current record is 2.5 hours on hold waiting for the advisor to return to the call, which he never did) Seeing as Trustpilot seems to be the only place they respond to complaints, I would like you to either deliver what I've ordered and paid for OR give me my money back. order:W569654