Horrible Tried placing an order on Sunday, but the website wasn’t working. Then, a while later, my card is charged twice and I get 2 order confirmations. I immediately send a message to them, and have not heard back. The estimated delivery date is February 12-16th, yet I haven’t heard anything or even gotten any email about shipping. Tried the 24/7 live support, but that’s a joke as well. Doesn’t work.

Shouldn't offer order tracking I am ridiculously frustrated. They lie about how long it takes to ship, they guaranteed me within three days. They do NOT have a working chat, they do NOT have phone service, and they do NOT answer emails. It has been multiple days of emails and calls and at this point I want to talk to the BBB. They have absolutely no support and follow through on none of their promises. Will update. (565989) Order number, #W573200. Guys, they really should just not offer order tracking. Arrived in a week. Apologize for flipping out! Wanted to make sure I got money's worth. Thank you guys for your response and prompt shipping. Packed well.

Is My Order Even Coming?? Wish I would've checked the reviews before dropping $500 with this bogus company. My order is unfulfilled and is apparently stuck "processing." Customer Service says it shipped, but can't tell me by what method, when it was sent, when it would be received, or anything! Best to try another company for a big purchase!

Well I guess I’ll never receive my… Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not communicating correctly, takes our money, promises the world I’ll never ever order from this site again! What bad horrible service! At this point you can keep the money! Yet again another disappointing online store! Rags!

Ordered 2/24/24 and card was charged… Ordered 2/24/24 and card was charged immediately. No conformation email from company. I finally received an email from Route that does not have any projected delivery date. I have written three emails so far with zero responses. No customer service whatsoever! Update, order arrived 2/4/24 without shipping notification. The company really needs to update their shipping process!